Call for comments on the customer transfer process and related competitive issues (NC 2010-406): 8622-C12-201010595


Notice of Consultation 2010-406 Schedule

Activities

 Deadline Dates

Notice of intention to participate 2010-08-06 (revised)
Comments 2010-08-23 (revised)
Reply comments 2010-09-09 (revised)

List of Related Documents

Section 1 - Commission Documents
a) Notice of Consultation, Decisions, etc.
b) List of Interested Parties
c) Correspondence to Parties


Section 2 - Documents from the companies listed in the appendix of the Notice of Consultation

a) Correspondence to the Commission

b) Comments

c) Reply comments
d) Bell Aliant Regional Communications, Limited Partnership, Bell Canada and Bell TV's application dated May 27, 2010

Section 4 - Documents from Parties
a) Correspondence to the Commission
b) Comments
c) Reply comments


Section 8 - Miscellaneous Documents

a) Costs
b) Others


Section 1a) Notice of Consultation, Decisions, etc.

2011-03-18 - Telecom Order CRTC 2011-196 Determination of costs award with respect to the participation of the Public Interest Advocacy Centre in the Broadcasting and Telecom Notice of Consultation 2010-406 proceeding
File numbers: 8622-C12-201010595 and 4754-373

2011-03-04 - Telecom Order CRTC 2011-155 Determination of costs award with respect to the participation of l’Union des consommateurs in the Broadcasting and Telecom Notice of Consultation 2010 406 proceeding
File numbers: 8622-C12-201010595 and 4754-374

2010-07-23 - Telecom Notice of Consultation CRTC 2010-406-2 Call for comments on the customer transfer process and related competitive issues – Extension of deadline and scope
Deadline for comments: 23 August 2010

2010-07-05 - Telecom notice of consultation CRTC 2010-406-1
Call for Comments
Correction to Call for comments on the customer transfer process and related competitive issues
File numbers: 8622-C12-201010595 and 8622-B54-201008566 


Section 1c) Correspondence to Parties

2010-07-16 - Commission Letter
Description: Letter addressed to Ontario Telecommunications Association and Rogers Communications Inc. - Subject: Call for comments on the customer transfer process and related competitive issues, Broadcasting and Telecom Notice of Consultation 2010-406, 23 June 2010, as amended by Broadcasting and Telecom Notice of Consultation 2010-406-1, 5 July 2010 (NoC 2010-406)


Section 2a) Correspondence to the Commission

2010-07-28 - Shaw Communications Inc.
Description: Shaw Communications Inc. (Shaw) is in receipt of a letter submitted by TELUS Communications Company (Telus) on 23 July 2010. Telus requests the imposition of new customer transfer obligations on all broadcasting distribution undertakings (BDUs) in advance of the Commission’s determinations in Broadcasting and Telecom Notice of Consultation CRTC 2010-406.
Document: 1421769.pdf - 14KB

2010-07-27 - Saskatchewan Telecommunications (SaskTel)
Description: In accordance with the revised filing deadline and expansion to the scope of the proceeding outlined in Broadcasting and Telecom Notice of Consultation CRTC 2010-406-2 (NC 2010-406 or The Notice), Saskatchewan Telecommunications (SaskTel) wishes to inform the Commission that it will allow its previous comments to stand despite the disappointing procedural methods and decisions surrounding this consultation.
Document: 1421252.doc - 78KB

2010-07-26 - Quebecor Media inc. (QMI) pour Vidéotron ltée
Description:  C’est avec stupéfaction et une profonde déception que nous avons pris connaissance de la modification procédurale AC 2010-406-2 publiée à 14h30, le 23 juillet 2010.  Cette modification, divulguée tard un vendredi après-midi d’été, la journée même de la date limite pour le dépôt des observations anciennement fixée dans le cadre de cette instance, avait comme but de proroger d’un mois l’échéance de dépôt desdites observations
Documen:  1421153.pdf - 199KB

2010-07-23 - TELUS Communications Company
Description: TELUS is deeply concerned that the Commission has, mere hours before the filing deadline, now added 30 days to the comment period and an unknown delay to the release of a decision in the above-noted proceeding involving the critical examination of complaints by TELUS about serial abuse by Shaw of the customer transfer process and related confidentiality of information related to the termination of customer accounts for subscribers that have chosen to switch to TELUS Optik TV service, without any corresponding relief.
Document: 1421670.pdf - 45KB

2010-07-19 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: The Public Interest Advocacy Centre (PIAC) as counsel for the Consumers’ Association of Canada and Canada Without Poverty (CAC/CWP) is in receipt of a letter from Rogers Communications Partnership dated today referring to a Staff letter rejecting both Rogers’ request to enlarge the proceeding to include consideration of wireless customer transfer and rejecting a proposed revised timetable suggested by the Canadian Independent Telephone Company Joint Task Force.
Document: 1418246.pdf - 26KB

2010-07-19 - Rogers Communications Inc.
Description: Rogers Communications (Rogers) is in receipt of a letter dated July 16, 2010 from the Executive Director of Broadcasting (the Staff Letter) which denies Rogers’ request of June 30, 2010 to amend Broadcasting and Telecom Notice of Consultation CRTC 2010-406 to include the handling of wireless customer cancellation and transfer requests.
Document: 1417932.pdf - 61KB

2010-07-09 - Saskatchewan Telecommunications (SaskTel)
Description: Saskatchewan Telecommunications (SaskTel) is in receipt of a letter dated 7 July 2010, from the Canadian Independent Telephone Company Joint Task Force requesting a delay in filing comments and reply comments to 30 August 2010 and 16 September 2010.
Document: 1416554.doc - 67KB

2010-06-30 - Rogers Communications Inc.
Description: Rogers Communications Inc. (Rogers) hereby requests the Commission to amend Notice of Consultation CRTC 2010-406 (the Notice) to include the handling of wireless customer cancellation and transfer requests.
Document: 1414609.pdf - 45KB


Section 2b) Comments

2010-08-23 - TELUS Communications Company
Description: In accordance with the directions provided by the Commission in Notice 2010-406, as amended, TELUS Communications Company (“TELUS” or the “Company”) files its attached comments. TELUS’ comments concern asymmetrical application of the customer transfer rules between competing and adjacent services.
Document: 1431210.zip - 549KB

2010-08-23 - Quebecor Media inc. (QMI) pour Vidéotron ltée
Description: Quebecor Media inc. (QMi), en son nom et celui de sa filiale à part entière Vidéotron ltée (Vidéotron), soumet par la présente ses observations supplémentaires concernant le sujet mentionné en rubrique, conformément aux procédures établies par le Conseil dans l’AC 2010-406, tel que modifié par les AC 2010-406-1 et 2010-406-2.
Document: 1431124.pdf - 243KB

2010-08-23 - Shaw Communications Inc.
Description: In Broadcasting and Telecom Notice of Consultation CRTC 2010-406, the Commission seeks comments on requests made by Bell Aliant Regional Communications, Limited Partnership, Bell Canada and Bell TV (the Bell Companies) pursuant to the Telecommunications Act and the Broadcasting Act.
Document: 1431113.pdf - 175KB

2010-08-23 - Bragg Communications Inc., operating as EastLink
Description: Bragg Communications Inc., operating as “EastLink” (EastLink), hereby files its written comments in relation to Broadcasting and Telecom Notice of Consultation CRTC 2010-406 (BTNC 2010-406). The Commission seeks comments on the following issues, and as amended by TNC CRTC 2010-406-2.
Document: 1431080.pdf - 155KB

2010-08-23 - Novus Entertainment Inc.
Description: Novus Entertainment Inc. (“Novus”) is filing these comments in response to Broadcasting and Telecom Notice of Consultation CRTC 2010-406, as amended by 406-1 and 406-2.
Document: 1431066.pdf - 54KB

2010-08-23 - MTS Allstream Inc.
Description: MTS Allstream Inc. (MTS Allstream) is filing the following comments pursuant to paragraph 17 of Broadcasting and Telecom Notice of Consultation CRTC 2010-406, 23 June 2010 (NoC 2010-406), as modified by NoC 2010-406-2, 23 July 2010.
Document: 1431049.pdf - 93KB

2010-08-23 - TBayTel
Description: TBayTel is filing its comments on Broadcasting and Telecom Notice of Consultation CRTC 2010-406, 23 June 2010, pursuant to the notice of consultation filing procedures, as amended.
Document: 1430871.pdf - 326KB

2010-08-23 - Distributel Communications Limited
Description: Distributel Communications Limited (Distributel) hereby provides its initial comments concerning Telecom Notice of Consultation CRTC 2010-406-1 and 2010-406-2, Proceeding to consider the customer transfer process and related competitive issues (TNC-2010-406-1 and 2010-406-2).
Document: 1430857.doc - 76KB

2010-08-23 - Cogeco Cable Inc.
Description: Pursuant to the procedures enunciated in Broadcasting and Telecom Notice of Consultation CRTC 2010-406 and 406-2, Cogeco Cable Inc. (Cogeco) is hereby filing its comments.
Document: 1430849.zip - 127KB

2010-08-23 - Rogers Communications Partnership
Description: Rogers Communications Partnership (Rogers) hereby files our comments in response to Broadcasting and Telecom Notice of Consultation CRTC 2010-406, as amended by 406-1 and 406-2 (the Notice).
Document: 1430837.zip - 146KB

2010-08-23 - Bell Aliant Regional Communications, Limited Partnership and Bell Canada (the Companies)
Description: The following comments are submitted on behalf of Bell Aliant Regional Communications, Limited Partnership and Bell Canada (collectively, the Companies).
Document: 1430649.doc - 94KB

2010-07-23 - Quebecor Media inc. (QMI) pour Videotron ltée
Description: Quebecor Media inc. (QMi), en son nom et celui de sa filiale à part entière Vidéotron ltée (Vidéotron), soumet par la présente ses observations conformément aux
procédures établies par le Conseil dans l’AC 2010-406, tel que modifié par l’AC 2010-
406-1
Document: 1420408.pdf - 877KB

2010-07-23 - Saskatchewan Telecommunications (SaskTel)
Description: Pursuant to the filing procedures set out by the Commission in Broadcasting and Telecom Notice of Consultation CRTC 2010-406, Saskatchewan Telecommunications (SaskTel) provides the attached comments
Document: 1419826.zip - 64KB

2010-07-23 - Access Communications Co-operative Limited
Description: Access is providing these comments in response to the above-referenced Notice of Consultation 2010-406.
Document: 1419824.pdf - 534KB


Section 2c) Reply comments

2010-09-09 - Saskatchewan Telecommunications (SaskTel)
Description: In accordance with the procedure outlined in Broadcasting and Telecom Notice of Consultation CRTC 2010-406, Call for comments on the customer transfer process and related competitive issues, Saskatchewan Telecommunications (SaskTel) submits the following reply comments.
Document: 1438331.zip - 88KB

2010-09-09 - Shaw Communications Inc.
Description: This reply is submitted by Shaw Communications Inc. (Shaw) in accordance with the procedures established in Broadcasting and Telecom Notice of Consultation CRTC 2010-406, Call for comments on the customer transfer of process and related competitive issues (the Notice).
Document: 1438095.pdf - 142KB

2010-09-09 - Quebecor Media inc. (QMi), en son nom et celui de sa filiale à part entière Vidéotron ltée (Vidéotron)
Description: Quebecor Media inc. (QMi), en son nom et celui de sa filiale à part entière Vidéotron ltée (Vidéotron), et conformément aux procédures énoncées par le Conseil, soumet par la présente sa réplique aux observations déposées dans le cadre de l’instance initiée par
l’Avis de consultation de radiodiffusion et de télécom CRTC 2010-406, Appel aux observations à l’égard du processus de transfert de clients et autres questions connexes relatives à la concurrence (l’AC 2010-406), tel que modifié par les AC 2010-406-1 et 2.
Document: 1438092.zip - 372KB

2010-09-09 - Bell Aliant Regional Communications, Limited Partnership and Bell Canada (the Companies)
Description: Pursuant to Broadcasting and Telecom Notice of Consultation CRTC 2010-406, Call for comments on the customer transfer process and related competitive issues (B/TNC 2010-406), the reply comments of Bell Aliant Regional Communications, Limited Partnership and Bell Canada (collectively, the Companies) are attached.
Document: 1438090.zip - 82KB

2010-09-09 - Distributel Communications Limited
Description: Distributel Communications Limited (Distributel) hereby provides its reply comments in accordance with the procedures established by Call for comments on the customer transfer process and related issues, Telecom Notice of Consultation 2010-406, 23 June 2010 (TNC-2010-406), as amended by TNC 2010-406-2.
Document: 1438085.pdf - 1213KB

2010-09-09 - TELUS Communications Company
Description: In accordance with the directions provided by the Commission in Notice 2010-406, as amended, TELUS Communications Company (“TELUS” or the “Company”) files its reply comments. Failure to respond to any specific argument raised by others in this proceeding should not be taken as agreement with or acceptance of such arguments.
Document: 1438080.pdf - 67KB

2010-09-09 - MTS Allstream Inc.
Description: MTS Allstream Inc. (MTS Allstream) is filing the following reply comments pursuant to paragraph 18 of Broadcasting and Telecom Notice of Consultation CRTC 2010-406, Call for comments on the customer transfer process and related competitive issues, 23 June 2010 (NoC 2010-406), as modified by NoC 2010-406-2, 23 July 2010.
Document: 1438037.pdf - 83KB

2010-09-09 - Rogers Communications Partnership
Description: Rogers Communications Partnership (Rogers) hereby files our reply comments in response to Broadcasting and Telecom Notice of Consultation CRTC 2010-406, as amended by 406-1 and 406-2 (the Notice).
Document: 1437903.zip - 81KB


Section 4a) Correspondence to the Commission

2010-07-30 - Canadian Independent Telephone Company Joint Task Force
Description: The Canadian Independent Telephone Company Joint Task Force (“the JTF”) has obtained a copy of the Notice of Consultation noted above, dated 23 June 2010. Each of the SILECs represented by the JTF was made party to this process by the Commission.
Document: 1414623.pdf - 102KB


Section 4b) Comments

2010-08-23 - Globalive Wireless Management Corp.
Description: Globalive Wireless Management Corp. (hereinafter referred to as "WIND Mobile") hereby submits the following comments in respect of NC 2010-406.
Document: 1430991.pdf - 2146KB

2010-08-23 - Primus Telecommunications Canada Inc.
Description: In Broadcasting and Telecom Notice of Consultation 2010-406, as amended
by Broadcasting and Telecom Notice of Consultation 2010-406-2, the Commission has requested comments on certain requests related to the customer transfer processes applicable to telecommunications and broadcasting distribution services put forward by Bell Aliant Regional Communications, Limited Partnership, Bell Canada (together, “Bell”) and Shaw Communications Inc. (“Shaw”).
Document: 1430984.pdf - 34KB

2010-08-23 - Association des Compagnies de Téléphone du Québec (ACTQ)
Description: Pursuant to the process established by the Commission in Notice of Consultation CRTC 2010-46 (NC 2010-406), please find enclosed the comments of the Association des Compagnies de Téléphone du Québec’s (ACTQ).
Document: 1430932.doc - 127KB

2010-08-23 - Data & Audio-Visual Enterprises Wireless Inc.
Description: These comments are submitted by Data & Audio-Visual Enterprises Wireless Inc., which carries on business under the name Mobilicity, and Public Mobile Inc. They are submitted in response to the Commission's call for comments in Broadcasting and Telecom Notice of Consultation 2010-406, 23 June 2010, as amended.
Document: 1430927.pdf - 1976KB

2010-08-23 - Ontario Telecommunications Association (OTA)
Description: Pursuant to the procedures established by the Commission in Call for comments on the customer transfer process and related issues – Broadcasting and Telecom Notice of Consultation CRTC 2010-406, dated 23 June 2010 (“NoC 2010-406”), as modified by NoC 2010-406-2, dated 23 July 2010, the Ontario Telecommunications Association (“the OTA”) hereby submits its comments.
Document: 1430878.pdf - 116KB

2010-08-23 - Union des consommateurs
Description: Veuillez trouver ci-jointes les observations d’Union des consommateurs dans le cadre de l’avis de consultation de radiodiffusion et de télécom CRTC 2010-406.
Document: 1430867.zip - 256KB

2010-08-23 - TekSavvy Soluctions Inc.
Description: Pursuant to TNC 2010-406, TekSavvy Soluctions Inc. is filing its comments in this proceeding.
Document: 1430641.pdf - 61KB

2009-08-23 - Canadian Cable Systems Alliance Inc. (CCSA)
Description: The Canadian Cable Systems Alliance Inc. (“CCSA”) represents small and
independent BDUs across Canada. CCSA speaks on regulatory matters for over 100 companies operating in all Canadian jurisdictions except New Brunswick and Prince Edward Island.
Document: 1430631.pdf - 228KB

2010-07-23 - Comwave Telecom Inc.
Description: These are the comments of Comwave Telecom Inc. (“Comwave”), submitted pursuant to the Notice.
Document: 1419833.doc - 642KB

2010-07-23 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: The Consumers’ Association of Canada and CanadaWithout Poverty by their counsel Public Interest Advocacy Centre are pleased to enclose their comments on the above-noted proceeding.
Document: 1419706.pdf - 61KB


Section 4c) Reply comments

2010-09-10 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: The Consumers’ Association of Canada and Canada Without Poverty by their counsel Public Interest Advocacy Centre are pleased to enclose their reply comments on the above-noted proceeding.
Document: 1438351.zip - 286KB

2010-09-09 - Union des consommateurs
Description: Veuillez trouver ci-jointes les répliques d’Union des consommateurs dans le cadre de l’avis de consultation de radiodiffusion et de télécom CRTC 2010-406.
Document: 1438151.zip - 326KB

2010-09-09 - TekSavvy Solutions Inc.
Description: Pursuant to TNC 2010-406, TekSavvy Solutions Inc. (TSI) is filing its reply comments in this proceeding. All capitalized terms have the same meaning ascribed to them in TSI's comments in this proceeding, unless otherwise specifically noted.
Document: 1438144.pdf - 35KB

2010-09-09 - Primus Telecommunications Canada Inc.
Description: Primus Telecommunications Canada Inc. (“Primus”) is in receipt of comments
submitted by Access Communications Co-operative Limited, Association des Compagnies
de Téléphone du Québec, Bell Aliant, Regional Communications Limited Partnership and
Bell Canada (together, “Bell”), Bragg Communications Inc., Canadian Cable Systems
Alliance Inc., Cogeco Cable Inc., Comwave Telecom Inc., Data and Audio-Visual
Enterprises Wireless Inc., Distributel Communications Limited (“Distributel”), Globalive
Wireless Management Corp., MTS Allstream Inc., Novus Entertainment Inc., Ontario
Telecommunications Association, Public Interest Advocacy Centre, Quebecor Media Inc.
on behalf of Videotron, Rogers Communications Partnership (“Rogers”), Saskatchewan
Telecommunications, Shaw Communications Inc. (“Shaw”), TBayTel, Teksavvy Solutions
Inc., TELUS Communications Company (“TELUS”), and Union des consommateurs.
Pursuant to the procedure set out by the Commission in the above noted proceeding,
Primus hereby files its reply comments.
Document: 1438100.pdf - 29KB

2010-09-09 - Data & Audio-Visual Enterprises Wireless Inc., which carries on business under the name Mobilicity, and Public Mobile Inc.
Description: Please refer to the enclosed Reply Comments which are submitted by Data & Audio-Visual Enterprises Wireless Inc., which carries on business under the name Mobilicity, and Public Mobile Inc.
Document: 1438045.zip - 136KB


Section 8a) Costs

2011-02-10 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: The Public Interest Advocacy Centre (PIAC) as counsel for the Consumers’ Association of Canada and Canada Without Poverty (CAC/CWP), is writing with regard to the above-noted costs process.
Document: 1509102.pdf - 26KB

2010-10-19 - Bell Aliant Regional Communications, Limited Partnership, Bell Canada and Saskatchewan Telecommunications (the Companies)
Description: Bell Aliant Regional Communications, Limited Partnership, Bell Canada and Saskatchewan Telecommunications (SaskTel) (collectively, the Companies) are in receipt of an application for costs in the above-noted proceeding from L'Union des consommateurs dated 12 October 2010.  The Companies do not object to the claimant's entitlement to costs or the amount claimed.
Document: 1452803.doc - 83KB

2010-10-19 - Bell Aliant Regional Communications, Limited Partnership, Bell Canada and Saskatchewan Telecommunications (the Companies)
Description: Bell Aliant Regional Communications, Limited Partnership, Bell Canada and Saskatchewan Telecommunications (SaskTel) (collectively, the Companies) are in receipt of an application for costs in the above-noted proceeding from the Public Interest Advocacy Centre (PIAC) dated 12 October 2010.  The Companies do not object to the claimant's entitlement to costs.  They do, however, have concerns with respect to the costs claimed by PIAC.
Document: 1452795.doc - 86KB

2010-10-12 - Union des Consommateurs
Description: Conformément à l’article 44 des Règles de procédure du CRTC en matière de télécommunications et à l’Avis public CRTC 2002-5, l’Union des consommateurs demande l’adjudication de ses frais pour sa participation à l’avis de consultation télécom CRTC 2010-406, appel aux observations à l’égard du processus de transfert de clients et autres questions
connexes à la concurrence.
Document: 1452209.zip - 135KB

2010-10-12 - Public Interest Advocacy Centre (PIAC) for Consumer Groups
Description: This is an application for costs and taxation thereof, made on behalf of the Consumer Groups in respect of their participation in the above-noted proceeding.
Document: 1450717.pdf - 667KB



Section 8b) Others

No documents

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