Canadian Radio-television and Telecommunications Commission
Symbol of the Government of Canada

Annual report on results

Implementation of Section 41 of the Official Languages Act

2010-2011

General information

Federal institution:

Canadian Radio-television and Telecommunications Commission (CRTC)
http://www.crtc.gc.ca/

Minister responsible:

The Honourable James Moore

Senior officials responsible for implementation of section 41 of the OLA:

Konrad von Finckenstein, Chairman 
Robert A. Morin, Secretary General 
Daniel Finestone, Official Languages Champion (Acting)

General mandate of the federal institution:

The Canadian Radio-television and
Telecommunications Commission (the Commission)
was established by Parliament in 1968.
It is an independent public authority
constituted under the Canadian Radio-television and Telecommunications Commission Act
(R.S.C. 1985, c. C-22, as amended), and it
reports to Parliament through the Minister of Canadian Heritage.
The Commission is vested with the authority to
regulate and supervise the Canadian
broadcasting and telecommunications systems.
The Commission derives its regulatory authority over
broadcasting from the Broadcasting Act
(S.C. 1991, c. 11, as amended). Its
telecommunications regulatory
powers stem from the Telecommunications Act
(S.C. 1993, c. 38, as amended) and the
Bell Canada Act (S.C. 1987, c. 19, as amended).

National coordinator responsible for implementation of section 41:

Renée Gauthier
Senior Manager
French Language Policy and Programming
819-997-4835
Renee.gauthier@CRTC.gc.ca

Sectoral coordinators:

Peter Foster
Director General, Television Policy and Applications
CRTC
Ottawa, Ontario
K1A 0N2
peter.foster@crtc.gc.ca

Mario Bertrand
Director, Competition, Implementation and Technology
CRTC
Ottawa, Ontario
K1A 0N2
mario.bertrand@crtc.gc.ca

Imen Arfaoui
Engineer, Convergence Policy
Policy Development and Research
CRTC
Ottawa, Ontario
K1A 0N2
imen.arfaoui@crtc.gc.ca

Michael Craig
Manager, Radio Policy and Applications
CRTC
Ottawa (Ontario)
K1A 0N2
Michael.craig@crtc.gc.ca

Claude Brault
Senior Analyst
Distribution Policy and Applications
(819) 997-6064
claude.brault@crtc.gc.ca

Summary of the main progress made by your institution in 2010-2011

As an administrative tribunal, the CRTC neither manages programs or services, nor funds activities. However, the CRTC, in carrying out its mandate, issues, renews or amends broadcasting licences and develops regulatory policy.

In the Commission’s two sectors, telecommunications and broadcasting, however, two positive key measures are having direct positive impacts on Official Language Minority Communities (OLMC):

  • Regular meetings of the CRTC-OLMC discussion group facilitate OLMC participation in the Commission’s public proceedings:
    •  The OLMC intervene more often and more effectively in proceedings that affect them and their development and vitality, by presenting their perspectives and priorities;
      • in 2010-2011, approximately 15 organizations from OLMC participated in proceedings that affected them;           
  • Implementation of lens 41, meaning the systematic integration of an impact analysis to determine the impact of these decision-making processes on the communities, allows the Commission to take into account OLMCs’ interests in the analysis and deliberations leading to decisions:
    • in 2010-2011, approximately twenty proceedings affecting OLMC included impact analyses that took OLMC interests into account.

Specifically, the Commission asked questions and issued conditions of licence, expectations and encouragements in a number of its public proceedings. Most importantly, in 2010-2011 the Commission made, among others, the following decisions, the impacts of are improved access to broadcasting and telecommunications services and greater reflection of OLMC within the broadcasting system:

  • In October 2010, the Commission required Shaw to provide and install a satellite receiver and dish to qualifying households across Canada, including those in OLMC, that are affected by the transition to digital television. Shaw must also provide those households with free access to their local and regional television stations on its satellite service. This requirement was one of the conditions for the Commission’s approval of Shaw’s acquisition of the Canwest Global television properties;
  • OLMC will benefit from the distribution by Shaw and Bell satellite services of  the eligible regional CBC stations, CBLFT Toronto and CBKFT Regina, as a consequence of the Review of the direct-to-home satellite distribution policy ;
  • In its Community television policy, the Commission required licensed BDUs that operate a community channel to indicate in their annual reports the number of requests for access received from OLMC groups or members to ensure that the OLMC benefit from community television services that reflect their realities, needs and concerns, beginning in the 2010 broadcast year (September 1, 2010, to August 31, 2011).

French-speaking minorities outside Quebec

Throughout the process leading to the issuance of a new licence to Saskatchewan Communications Network (SCN), an educational programming undertaking in Saskatchewan, the Commission included questions that made the licensee aware of the realities of Saskatchewan’s Francophone community and an impact analysis to take the community’s needs into account in the Commission’s decision-making process. As a result, in its decision, the Commission encouraged SCN to continue to consider proposals in any language for broadcast, including programming proposals that reflect the realities and celebrate the culture and heritage of French-language groups in the province.

English-speaking minorities in Quebec

From the outset, licence renewal proceedings for English-language broadcasters took into account the needs of the English-language communities in Quebec and in Montreal. Broadcasters were asked questions about the reflection of English-language communities in Quebec and Montreal and about programming originating in these communities, thereby making the broadcasters aware of these issues and giving them an opportunity to consider their future plans and strategies. Community representatives, English-language Arts network (ELAN) and Quebec English Language Production Committee (QPC) were given the opportunity to intervene in the March 7, 2011 Gatineau hearing via videoconference from Montreal and present their needs and positions, which will be considered by the Commission when making its determinations.

Promotion of English and French in Canadian society

In Broadcasting Regulatory Policy 2010-905, Revision of the definition of a Canadian program to include Canadian programs that have been dubbed in Canada and outside Canada, the Commission revised the definition of a Canadian program so that from now on, Canadian programs dubbed in Canada and outside Canada will be considered as part of the certification process. In other words, this policy will further stimulate dubbing in Canada and will ensure respect for the creative and linguistic choices of French and English producers and distributors in Canada.

In Broadcasting Regulatory Policy 2011-59, Standard Requirements for video-on-demand undertakings, the Commission stated that it expects the licensee to make its program offering available to the maximum extent possible to customers in both official languages.

What regional "success stories" (progress or results in the communities) would your institution like to highlight?

By facilitating access to its regional videoconferencing facilities, the CRTC encourages active participation by OLMC who would perhaps be otherwise unable to attend the discussion group CRTC-OLMC meetings or the Commission proceedings in person.  For example, in preparation for the sixth meeting of the CRTC-OLMC discussion groups held in Ottawa in November, the Commission’s regional offices made local videoconferencing systems available to OLMC in Montreal, British Columbia and Dartmouth. Also, for the hearing on licence renewals for English-language services, ELAN and QPC participated from the Montreal regional CRTC office via videoconferencing.

Regional Commissioners and CRTC staff continue to remain accessible to members of OLMC. English-language speaking communities representatives, ELAN and QPC, had, on several occasions, the opportunity to meet with the Commissioner for Quebec as well as with CRTC management to discuss their concerns and receive information adapted to their needs.

A. AWARENESS
Creation of lasting changes in federal institution organizational culture; all employees and managers are aware of and understand their responsibilities regarding section 41 of the Official Languages Act and OLMC.

Results:

  • Senior management is informed of its obligations toward section 41 of the OLA as a result of a series of presentation;;
  • Increased capacity to implement lens 41 (impact analysis of the Commission’s decision-making processes on OLMC)

Activities carried out to achieve the expected result

Outputs

Progress made in achieving the expected result

Expected result

Organization of presentations on the Commission’s obligations and on lens 41 (impact analysis of Commission’ s decision-making processes on OLMC)

  • Delivery of presentations to executive teams in the Commission’s different sectors
    • Identification of sectoral coordinators within the Commission;
    • Clarification of the accountability structure and implications 
  • Inclusion of presentations on the Commission’s obligations under section 41 of the OLA during annual orientation sessions held by CRTC-U in April and in September 2010
  • From October 26 to November 10, 2010, six bilingual electronic presentations were delivered to executives and their management teams to raise their awareness of including section 41 as a provision in their performance evaluations:
    • Corporate Services and Operations
    • Broadcasting
    • Policy Development and Research
    • Strategic Communications
    • Telecommunications.
  • Meeting agendas
  • Two electronic presentations in both official languages    

High degree of integration of the objectives of section 41 of the OLA within the Commission’s organizational culture:

  • High degree of participation (80 people): Senior managers, including the CRTC Secretary General, are committed to the Commission’s obligations and their roles in implementing section 41 of the OLA within their divisions      
  • Higher degree of interest and involvement: executives and managers asked questions showing an interest and willingness to fulfil their obligations more effectively
  • Better understanding of the roles and implications of taking OLMC issues into account in the Commission’s proceedings and decisions
  • Greater accountability

Maintain lasting commitment in the Commission’s organizational culture; all employees, managers and Commissioners are aware of and understand their responsibilities regarding section 41 of the OLA and OLMC; analysts are able to identify the issues affecting OLMCs and to incorporate them into their impact analyses; the Commissioners and the Chairman have a greater awareness of the issues affecting OLMCs and of the impact of their decisions on the communities

  • Transmission of bilingual Frequencies(internal tool of communications to disseminate information swiftly and efficiently, sent out to all the employees of the CRTC, including regional offices, through emails in French and English as well as a link to the message on the intranet of the CRTC) across the CRTC, including regional offices
  • Message titled Section 41 of the Official Languages Act (OLA): Our responsibilities are our values! Contains links to the intranet page and to the FCFA and QCGN sites

Very high level of awareness among Commission employees

Greater knowledge and understanding of OLMC needs and issues by all CRTC employees, including regional offices, the national coordinator, sectoral coordinators and legal services

During Commission meetings, reminders are made about the importance of implementing lens 41 taking into account the needs and interests of OLMC in decision-making processes

Effective and systematic implementation of lens 41: high degree of consideration of needs of OLMCs in all proceedings that have an impact on the communities 

Greater awareness among French- and English-language broadcasters of OLMC issues and needs

The approval process required involving executives and the Secretary General, making them more aware of the nature of the impact analysis; the analysts are able to distinguish Part VII objectives from other parts of the OLA by conducting an analysis that takes into account impacts of proceedings on the development and vitality of OLMC
Increased capacity to implement lens 41

Effective use of tools to facilitate implementation of lens 41: analysts receive reminders about the tools so that they can ask questions in order to more adequately assess the impact of decision-making processes on the OLMC

Increased knowledge of OLMC, their spokespersons and their locations across Canada: the analysts are able to more effectively identify the proceedings that have a potential impact on the communities

Gathering information from OLMCs at annual discussion group meetings with input from sectoral coordinators

  • Raising awareness of regional offices of the presence of OLMC organizations in these regions and of their issues at the virtual meeting of the discussion group held in November 2010

Implementation of lens 41 and consideration of OL and OLMC issues in Commission deliberations:

  • Preparation of communications to Commissioners concerning all of the proceedings listed in section F of this report.
    • Consideration of OLMC issues in public proceedings:
      • Amendment of Official languages and Minority Communities provision on the page entitled “Document at A Glance”
      • Improvements to the intranet page, in both official languages, to make information on OLMCs and implementation of section 41 of the OLA more visible.

From April 2010 to March 2011, approximately 15 documents containing OL and OLMC related issues were presented at Commission meetings, debated and resulted in decisions that took these issues into account

  • Report listing these documents presented to the Commission
  • Communications material (briefing/debriefing/electronic presentations) that include analysis of the impact of proceedings on OLMC

Within the Commission’s activities, electronic presentations on OLMC related issues presented to the Chairman, Commissioners, management and employees

  • Since January 2011, the bilingual provision pertaining to OL (section 3) of the Document At A Glance submitted to the Commission reads as follows:
    • Official languages and Minority communities- impact analysis allowing the Commission to better take into account OLMC related issues
  • Intranet page tabs:
    • Document titled Obligations of the CRTC with respect to section 41 of the Official Languages Act, Part VII, Enhancement of English and French;
  • In November 2011 :
    • addition of links to FCFA and QCGN
    • addition of a definition of an OLMC.
  • Inclusion of OLMC issues during bilateral meetings of the Commission’s various sectors and the Chairman

 

Chairman informed on a regular basis of  issues facing OLMCs during CBC’s digital conversion:


  • Electronic presentations
  • Agendas for the meetings

Effective and systematic implementation of lens 41: high degree of consideration of needs of OLMCs in all proceedings that have an impact on the communities

 

Commission Chairman’s approval of the in-house OL policy including part VII of the OLA

In June 2010, the Strategic Communications division presented the in-house policy on implementation of section 41 of the OLA to the Chairman

Clarification of the accountability structure within the Commission

Meetings of the in-house official languages committee held, chaired by the Champion.      

In June 2010 and February 2011, two annual meetings, agendas; minutes; approximately 20 members representing all Commission sectors, including the OL Champion and sectoral coordinators

High degree of participation and involvement by the Champion and sectoral coordinators. Participants are fully aware of the importance of recognizing and promoting linguistic duality within the Commission; they receive updates on meetings of the CRTC-OLMC discussion group and on all other activities related to OL

Organization of interactive activities focusing on linguistic duality and including questions related to OLMCs

  • Preparation of a survey
  • Bilingual messages to all the CRTC including regional offices

Guess who, guess what activity held in May 2010

  • Survey
  • Informative emails including the “Word of the Day” and expression of the week in both official languages

Participation of all CRTC managers and staff: 89% of 18 respondents said they learned about linguistic duality

Increased knowledge and awareness of linguistic duality       

Information sharing following national coordinators’ meetings and relevant publications, such as the OCOL report and others, with all managers, Commissioners, sectoral coordinators and the OL Champion

  • Reports and e-mails on interdepartmental meetings, October 2010 and February 2011, with links to volume II, part VII of the OCOL report released in November 2010, and the report on Francophone communities in the territories.
  • Sending of e-mails in September 2010 and March 2011 containing links on the vitality of the English minority in Quebec regions and the report of the Standing Senate Committee on Official Languages, titled The Vitality of Quebec’s English-Speaking Communities: From Myth to Reality

Higher degree of information sharing and awareness: sectoral coordinators in particular and staff in all of the Commission’s sectoral divisions receive regular e-mail updates on meetings and progress on implementation of section 41

Greater participation and awareness: sectoral coordinators and analysts provide feedback; by including relevant proceedings, they are more aware of the importance of considering OLMC issues in their files; better understanding of Commission responsibilities and accountability

In-house circulation of annual reports on results, to share and coordinate information

Sectoral coordinators, managers and analysts in the different divisions provide feedback on the Report on Results


B. CONSULTATIONS (OLMC-CRTC Discussion Group)
Creation of lasting relationships between the federal institution and OLMCs; the federal institution and OLMCs understand each other’s needs and mandates.

The CRTC consults the public through its public proceedings. Relevant proceedings to OLMCs are reflected in section F of this report.  Under this category, the Commission created a forum for informal and structured discussion with the OLMCs (the discussion group created in 2007), which is mandated to identify ways and ensure the follow-up required to maximize the communities’ participation in the CRTC’s public proceedings and take their realities into account in the Commission’s analysis and discussions leading to its decisions.

Results:

  • OLMC have the opportunity to meet the CRTC national coordinator for the implementation of section 41 of the OLA, sectoral coordinators, managers, lawyers, at least once a year within the CRTC-OLMC discussion group. Through these meetings
    • OLMC receive targeted and relevant information related to past and future public proceedins that are of interest to them while benefiting from the expertise of CRTC multisectoral employees;
    • CRTC employees are made aware of the needs and concerns of OLMC.

Activities carried out to achieve the expected result

Outputs

Progress made in achieving the expected result

Expected result

Organization, coordination and holding of meetings with OLMCs (discussion group created in 2007), attended by sectoral coordinators, the national coordinator and the OL Champion.

  • Involvement of regional offices for the November 2010 meeting
  • Creation of sub-committees made up of OLMC members to strengthen coordination and cooperation among the communities on issues of common interest
  • 2 meetings, held in June 2010 and in November 2010; speech by the OL Champion at the June 2010 meeting
  • Background information; minutes posted on the CRTC’s OL page; agendas; calendars of relevant proceedings; list of participants; two bilingual electronic presentations  on proceedings of interest to OLMC; cooperation plan; discussion group membership rules; sub-committees

http://www.crtc.gc.ca/eng/
5000/lo_ol/ol-lo.htm

High rates of participation and exchanges; all organizations representing OLMCs, the national coordinator and the sector coordinators representing the Commission’s various divisions, including telecommunications, and the lawyers participate at meetings and convey the key messages to their respective divisions 

Lasting CRTC-OLMC relationship; meetings led to highly effective communication between the Commission and OLMCs. The dialogue, which has been ongoing from the first meeting to the most recent meeting has greatly enhanced understanding of each other’s needs and mandates           
Better coordination and cooperation among OLMCS
OLMCs participate effectively in Commission proceedings that affect them

Maintain lasting relationships between the Commission and OLMC; clear understanding of each other’s mandates; the Commission, sectoral coordinators and managers are aware of the needs and priorities of OLMC and share the information with their colleagues; the OLMC are better informed of and participate in relevant proceedings 

Exploring opportunities for cooperation with OLMCs at national coordinators’ meetings

  • Examples of opportunities for cooperation provided by Commission staff in response to needs expressed by Northern OLMC at the October 7, 2010 meeting

The Commission is aware of the needs of remote communities, who are better able to identify the proceedings that affect them and intervene to state their positions   

Sharing the 2011-2014 Three-Year Action Plan with OLMC and seeking their feedback    

  • Three-Year Action Plan
  • Includes feedback from OLMC

OLMCs are kept informed of in-house awareness activities and of all proceedings that affect them. They have the opportunity to provide feedback and suggestions on future activities, with an understanding of the limits of the Commission’s mandate

 

Consultations with the public, including OLMC, during CRTC public proceedings that are relevant to OLMC (section F of this report)

  • Public hearings; interventions by OLMCs in proceedings that are relevant to them

Greater participation by OLMC in CRTC public proceedings; OLMC understand the importance of participating in these decision-making processes in order to present their perspectives

 C.   COMMUNICATIONS (Transmission of information to OLMCs)
Aware of OLMCs’ needs and issues, the CRTC staff transmits up-to-date information to allow OLMC to participate in relevant proceedings

Results:

  • OLMC have access to a web page Official Languages and Minority Communities on the CRTC internet; dedicated to the communities, this page is updated regularly and contains targeted and relevant information and links.

Activities carried out to achieve the expected result

Outputs

Progress made in achieving the expected result

Expected result

Inform OLMCs regularly of relevant Commission practices and proceedings

  • E-mails (approximately 20) sent out with linksto relevant proceedings and deadlines; links to the Commission’s news releases

Very high degree of formal and informal communication; high-quality links between OLMCs and the CRTC as a result of the CRTC-OLMC discussion group; OLMCs report a high level of satisfaction with the way that lens 41 is being implemented, with the consideration of their needs in decision-making processes, with the formal and informal discussions with Commission staff and with the way that staff responds to their specific individual requests

OLMC and the Commission show a greater mutual understanding of respective mandate and expectations; hence, they receive relevant and up-to-date information and participate in Commission proceedings that affect them. The OLMC are more aware of contacts and their sectoral coordinators and are able to contact them for specific information

  • Inviting the industry and key stakeholders, including OLMC, to March 17 and 18, 2011 information sessions on the new procedural rules that take effect April 1, 2011 

  • Preparation, distribution and publication of a calendar of proceedings relevant to OLMC in order to facilitate their participation in the Commission’s public proceedings
  • Invitation posted on the Commission’s OL page, inviting OLMCs to an information session on new procedural rules; e-mail and invitation sent; list of participants includes OLMC members interested in participating; news release on Commission Web site
  • Calendar posted on OL page and handed out at discussion group meetings               

Effective participation by five organizations representing OLMC

100% of OLMC represen-
tatives who are discussion group members are better informed and receive relevant information on the CRTC public proceedings that affect them

 

Distribution to OLMC of the 2011-2014 Three-Year Action Plan and the 2010-2011 Report on Results for implementation of section 41 of the OLA  

  • Action Plan
  • Report on Results
  • Distribution List

OLMC are kept informed of in-house awareness activities and of all proceedings that affect them; they have an excellent understanding of the Commission’s jurisdiction and the limits of its mandate

Release of the CRTC Communications
Monitoring Report 2010
posted on the Commission’s Web site and containing data on the industry and on broadcasting and telecommunications markets

  • E-mail sent in July 2010 informing OLMCs of the report’s release, posted on the Commission’s Web site
  • 100% of discussion group members are now aware of the report and are thus more familiar with the Commission’s mandate and activities

Regular updating of Official Languages
and Minority
Communities
page on the CRTC Web site

  • Addition of relevant links

Access by OLMCs to relevant and up-to-date information on the Web page dedicated to OL and to OLMC

From April 1, 2010, to March 31, 2011, the number of external visitors increased over last year by:

Increased interest in the page is the result of greater awareness and communication with members of the CRTC-OLMC discussion group

Replying to OLMC requests

  • Representations: coordination of meetings between OLMCs and Commissioners;
  • Putting OLMCs in touch with the experts and sectoral coordinators to respond to their requests
  • Meeting between OLMC representatives and various CRTC Commissioners and staff to discuss issues relevant to these communities; discussion notes
  • E-mail or telephone exchanges between OLMCs, sectoral coordinators and staff in response to inquiries from OLMC

Greater mutual understanding: the OLMC have the opportunity to speak individually with the Commissioners and make them aware of their causes,
and can receive specific information from Commission experts in response to their particular needs

Participation, awareness and preparation of Commission
managers and lawyers to respond to OLMCs’ questions, and discussions of their needs while providing them with specific information on the relevant proceedings

Communications provided by the single point of contact for small undertakings, including OLMCs: these contacts respond to inquiries from small broadcasters (including those in OLMCs) on broadcasting (radio, TV and distribution)

  • Presence of at least one single service point member at meetings to which OLMCs are invited to inform them of the service’s existence. – Toll free telephone line (1-866-781-1911) advertised on business cards and via a link on the Commission’s OLMC Web page
  • 78 calls from OLMCs were handled by the single service point’s bilingual staff between April 2010 and March 2011, thus helping to enhance OLMCs’ understanding of the Commission

D. COORDINATION AND LIAISON
Cooperation with multiple partners to enhance OLMC development and vitality and to share best practices.
Results:

  • Increased efficient cooperation with federal partners and best practices exchanges through the active and regular participation of the CRTC to the annual meetings of the national coordinators for the implementation of section 41 of the OLA

Activities carried out to achieve the expected result

Outputs

Progress made in achieving the expected result

Expected result

Participation in meetings of national coordinators responsible for implementation of section 41 of the OLA

  • Presence at the good practices forum on December 2, 2010
  • Presence at the meetings held October 7, 2010, February 23, 2011

More networking and horizontal cooperation to enhance the development and vitality of Francophone communities in the territories

Greater knowledge of issues facing Francophone communities in the North and of realities facing Anglophones in Quebec

Excellent understanding of Canadian Heritage accountability expectations       

More exchanges, cooperation and communication with partners: the follow-up table is a cooperation network shared with community representatives as part of a study on the development of linguistic duality in Northern Canada undertaken by the House of Commons Standing Committee on Official Languages

Stronger links with established partners and creation of new partnerships with OLMC members

Cooperation with multiple partners to enhance OLMC development and vitality and to share best practices

Exchanges with Canadian Heritage to ensure follow-up on northern OLMCs following the national coordinators’ meeting on October 7, 2011

CRTC’s feedback in the follow-up table shared with the northern OLMCs and posted by Canadian Heritage on Gateway 41
http://www.portail41-gateway41.ca/CommunityBrowser.aspx?id=1806&lang=fr-CA&csl=fr-CA&cpl=fr-CA:

  • Examples of initiatives implemented by the Commission between March 2007 and October 2010
  • Examples of opportunities for OLMC-CRTC cooperation

Cooperation and exchanges with Canadian Heritage for the development of accountability reports and the summary of Commission achievements in implementing section 41, reflected in the annual report to Parliament   

  • In July 2010, one meeting and several electronic exchanges between Canadian Heritage staff and the Commission
  • Summary reflected in the 2009-2010 report

Productive and effective exchanges, both formal and informal, between staff in both institutions, thereby contributing to a better understanding of each other’s expectations
Better understanding by the Commission of accountability expectations

Participation of Canadian Heritage interdepartmental coordination staff (OL) in discussion group meetings

  • Canadian Heritage staff members are invited to all meetings and participate actively

Understanding of OLMCs’ issues and better understanding of the Commission’s proceedings on the part of Canadian Heritage staff

 

Commission participation in the Working Group on Media Arts April 16, 2010, and in the Working Group on Song and Music on January 11, 2001           

  • Presence of Commission staff and presentation on the CRTC’s role, informing the group of the CRTC-OLMC discussion group’s activities and the relevant proceedings in which OLMC members such as ANIM and others can participate; template and summaries of meetings, opportunities for cooperation

 

Better knowledge of the mandate of and the practices implemented by the Commission

 

Appearance by executives before Parliamentary committees

  • Presentation on February 28, 2011. by Executive Directors, Broadcasting and Policy Development and Research, to the Standing Committee on Canadian Heritage

E. FUNDING AND PROGRAM DELIVERY
As an administrative tribunal, the CRTC neither manages programs or services, nor funds activities. However, the CRTC, in carrying out its mandate with respect to broadcasting, issues, renews or amends broadcasting licences, develops new policies and examines existing policies, and regulates and oversees all aspects of the Canadian broadcasting system. These activities are carried out pursuant to the Broadcasting Act. Also, the Commission exercises the powers and performs the duties conferred on it by the Telecommunications Act (TA) so as to achieve the Canadian telecommunications policy objectives and ensure that the services and tariffs of Canadian common carriers are in compliance with section 27 of the TA. A number of these activities contribute to the achievement of the objectives set out in section 41 of the OLA.

OLMCs are part of the federal institution’s regular clientele and have adequate access to its programs and services; OLMC needs (e.g., geographic dispersion and development opportunities) are taken into account.

Activities carried out to achieve the expected result

Outputs

Progress made in achieving the expected results

 

N/A; See section F

 

 

 

F. CRTC ACTIVITIES RELATED TO THE IMPLEMENTATION OF SECTION 41 OF THE OLA
As an administrative tribunal, the CRTC neither manages programs or services, nor funds activities. However, the CRTC, in carrying out its mandate with respect to broadcasting, issues, renews or amends broadcasting licences, develops new policies and examines existing policies, and regulates and oversees all aspects of the Canadian broadcasting system. These activities are carried out pursuant to the Broadcasting Act. Also, the Commission exercises the powers and performs the duties conferred on it by the Telecommunications Act (TA) so as to achieve the Canadian telecommunications policy objectives and ensure that the services and tariffs of Canadian common carriers are in compliance with section 27 of the TA. A number of these activities contribute to the achievement of the objectives set out in section 41 of the OLA. The list that follows is not exhaustive.

  • Participation of OLMCs in proceedings that have an impact on them;
  • Promoting access to official language minority broadcasting services;
  • Encouraging broadcasting licensees’ efforts with a view to increasing production and broadcasting of regionally produced programs;
  • Fostering full recognition and use of English and French in Canadian society.

Results:

  • Systematic integration of OLMC related issues in the Commission’s decision-making processes;
    • Ex. OLMC will benefit from the continuity of local and regional OTA signals on the Shaw direct-to-home service; the Commission required, for the change in effective control of Canwest Global Communications Corp.’s licensed broadcasting subsidiaries, that tangible benefits are funds to be allocated for the provision of satellite receivers and antennas, including installation, and free programming to qualifying households in various locations across Canada, including those of OLMC so that they can receive local and regional OTA signals on the Shaw direct-to-home service.

Activities carried out to achieve the expected result

Outputs

Progress made in achieving the expected result

Expected result

Informing OLMCs about upcoming public proceedings in order to maximize their participation in public hearings affecting them:

  • Issuance, renewal and amendment of broadcasting licences;
  •  Development of new policies or review of existing policies and other decisions;
    • By implementing lens 41, meaning taking into account the impact of proceedings on OLMC

 

High rate of participation and volume of interventions (approximately 15) by OLMC expressing their needs and priorities at CRTC public proceedings (about 20), encouraging them to continue participating in proceedings that affect them

Excellent quality of interventions by OLMC representatives, evidence of the level of cooperation and synergy among them resulting from the CRTC-OLMC discussion group

Increased consideration of OLMCs’ points of view in the Commission’s decision-making processes
The potential medium- and long-term impact of Commission proceedings on Canadians, including OLMCs, is improved access to broadcasting and telecommunications services and greater reflection of Canadian society in all its diversity, including OLMC

OLMC participate in the proceedings that affect them; their needs are taken into account in the Commission’s analysis and decision-making processes; the Commission’s proceedings contribute to enhancing the reflection of OLMCs within the broadcasting system and to increasing access to services in both official languages within OLMCs, thereby promoting linguistic duality within Canadian society

Broadcasting Decision CRTC 2010-782: Change in the effective control of Canwest Global Communications Corp.’s licensed broadcasting subsidiaries

In October 2010, the Commission required Shaw to provide and install a satellite receiver and dish to qualifying households across Canada, including those in OLMC, that are affected by the transition to digital television. Shaw must also provide those households with free access to their local and regional television stations on its satellite service. This requirement was one of the conditions for the Commission’s approval of Shaw’s acquisition of the Canwest Global television properties

Broadcasting Decision CRTC 2011-163: Change in effective control of CTV globemedia Inc.’s licensed broadcasting subsidiaries

On March 7, 2011, the Commission approved BCE’s acquisition of CTVglobemedia Inc. This transaction will improve access to local programming, since at least 43 other conventional and community television stations, including those in OLMCs, will be added to BCE’s satellite television service, and includes the creation of an independent fund to help pay the costs of public interest groups that participate in Commission broadcasting proceedings ($3 million)

Broadcasting Notice of Consultation CRTC2010-488:
Review of the direct-to-home satellite distribution policy

Analysis and decision taking into account OLMCs’ needs and issues; participation of OLMC representatives in the proceeding;
Impact on OLMC: the conventional stations that provide a minimum of local programming (five hours in the Francophone market and seven hours in the Anglophone market) will be distributed by Shaw and Bell satellite services. Consequently, the eligible regional CBC stations, CBLFT Toronto and CBKFT Regina, will be distributed on a short-term basis, benefiting the OLMC

Broadcasting Notice of Consultation CRTC 2010-952: Group-based licence renewals for English-language television groups

Analysis taking into account OLMCs’ needs and issues; participation of English-speaking communities’ representatives in the proceeding

Telecom Notice of Consultation CRTC 2010-43: Proceeding to review access to basic telecommunications services and other matters

In this proceeding, the Commission considered, among other matters, whether high-speed Internet should be recognized as a basic service   

Broadcasting Notice of Consultation CRTC 2010-272: Call for comments on the distribution of Super Channel by terrestrial broadcasting distribution undertakings in the Province of Quebec

Analysis taking into account Official languages related issues

Broadcasting Notice of Consultation CRTC 2011-174: Call for comments on requirements related to Canadian content and volunteer participation for campus and community radio

Potential increase in Canadian content for all stations in OLMCs, and potential requirements related to volunteer participation. 
Participation by FCFA, the Assemblée communautaire fransaskoise, the Conseil des écoles fransaskoises and Éditions de la nouvelle plume; individuals living in OLMC also presented their viewpoints  https://services.crtc.gc.ca/pub/
ListeInterventionList/Default-Defaut.aspx?en=2010-488&lang=e

Broadcasting Notice of Consultation CRTC 2011-216: Call for comments on the Community Radio Fund of Canada’s proposed Structural and Operational Fund

The commission will examine the structural and operational plan in the context of contribution to full implementation of the funding mechanism set out in the Campus and community radio policy, 2010-499; ARC-C and NCRA were informed

Broadcasting Notice of Consultation 2010-715: item 26, application by Bluepoint Investments Inc. for authority to acquire the assets of Saskatchewan Communications Network (SCN), an educational programming undertaking in Saskatchewan

Broadcasting Decision 2010-965: Saskatchewan Communications Network – Acquisition of assets; paragraph 28 and encouragement expressed in the decision

Analysis taking into account OLMCs’ needs and issues;

The Commission encouraged the licensee to continue to consider proposals in any language for broadcast, including programming proposals that reflect the realities and celebrate, among others, the culture and heritage of Francophone communities in the province

Broadcasting Decision CRTC 2011-203: CBAT-TV Fredericton/Saint John – Licence amendment

Decision favourable to OLMCs’ interests; consideration of the positions of these interveners and very high level of satisfaction expressed by ARC.   Participation by RFA (Réseau francophone de l’Amérique), ARC du Canada and the Canadian Media Guild        

 

 

Pelmorex licence renewal, public hearing, February 2011

TWN/MM provides local information to over 1,200 communities simultaneously in both languages. For many communities, particularly the smallest ones, including OLMCs, TWM and MM are the only sources of local information. The impact analysis considers the needs of communities, including the OLMCs, which will continue to receive the information and alerts provided by these services

 

Review of CRTC broadcasting and telecommunications policies

  • Lens 41 implementation:
    • OLMCs, among others, benefit from improved access to services in both official languages.

 

Broadcasting Regulatory Policy 2010-485: Issues related to the digital television transition

The transition from conventional television to digital is a move that that could affect access by Canadians currently receiving OTA services, including OLMC

 

  • Community television policy, Broadcasting Regulatory Policy 2010-622

To ensure that the OLMCs benefit from community television services that reflect their realities, needs and concerns, beginning in the 2010 broadcast year (September 1, 2010, to August 31, 2011), the Commission will require licensed BDUs that operate a community channel to indicate in their annual reports the number of requests for access received from OLMC groups or members.
ELAN, MTSET Productions, Senior Advisor for Strategic Relations (New Brunswick), Société de l’Acadie du Nouveau-Brunswick, Member for Tracadie-Sheila, Office of the Official Opposition, Legislative Assembly of New Brunswick, ARRF (Association des radios régionales francophones), and several OLMC citizens, particularly from New Brunswick, intervened in the proceeding

 

Campus and community radio policy, 2010-499

Implementation of new funding mechanisms for campus and community radio, including radio stations in OLMC. Stations encouraged to ensure that different perspectives are reflected, including those of OLMC

 

Broadcasting Regulatory Policy 2010-808: Definitions for television program categories

Participation by representatives of English speaking minority communities, ELAN and QPC, taken into account in the impact analysis and in the decision-making process in fall 2010

 

  • Implementation of measures contributing to the promotion of linguistic duality in Canadian society 

 

Broadcasting Regulatory Policy 2010-905:

Revision of the definition of a Canadian program to include Canadian programs that have been dubbed in Canada and outside Canada

This policy will further stimulate dubbing in Canada, ensure respect for the creative and linguistic choices of English and French producers and distributors in Canada

 

Broadcasting Regulatory Policy 2011-59: Standard requirements for video-on-demand undertakings; expectation

The Commission stated that it expects the licensee to make its program offering available to the maximum extent possible to customers in both official languages.

 

G.    ACCOUNTABILITY

Results:

  • Systematic integration of OLMC issues in the commission’s decision-making processes;
  • Increased accountability: inclusion of a provision related to section 41 of the OLA in the executive performance evaluations

Activities carried out to achieve the expected result
What activities were carried out during the reporting year? What was done?

Outputs
What products or services came from the activities carried out during the reporting year?

Progress made in achieving the expected result
What has changed as a result of the activities carried out during the reporting year?

Expected result

Annual submission of the Report on Results detailing how the Commission fulfils its responsibilities under section 41 of the OLA.        

 

 

Implementation of lens 41 – systematic integration of the objectives of section 41 of the OLA within all Commission practices, proceedings and decisions.

  • Inclusion of section 41 in executive performance evaluations.                  

Ongoing monitoring of all proceedings to assess progress on the integration of lens 41.

  • Report on results submitted on time; takes into account OLMC perspectives as expressed at discussion group meetings; presentations delivered to executives and their teams of managers concerning the inclusion of section 41 in executive performance evaluations.

  • Section 3 of Documents At A Glance: documents submitted to the Commission contain a provision about taking OLMC issues into account.

  • Provision added in April 2009.

Measuring instruments (surveys), monitoring indicators (reflected in this report) and a tracking system / record of agendas including items with OL considerations.

 
High degree of CRTC compliance with the requirements.           

 

All files submitted to the Commission for decision-making purposes must consider issues related to OLMCs in the analysis to ensure that the Chairman and Commissioners have a better understanding of the impact of their decisions on the communities; high degree of integration of lens 41 within the Commission.  

 

Higher degree of accountability; shared responsibility for monitoring and accountability.
With the leadership of the national coordinator responsible for implementation of section 41 of the OLA within the Commission, greater involvement by all sectors and all sectoral coordinators and analysts in reporting on the proceedings that impacted OLMCs and in which OLMCs intervened.
Ability to better track files, proceedings and decisions and the number of interventions by OLMCs, and to better assess and report on progress and systematic integration of lens 41.

Full integration of section 41 of the OLA and the OLMC perspective into the commission’s policies and decisions.


Distribution List

Daniel Jean
Sous-ministre
Patrimoine canadien
25, rue Eddy
Gatineau (Québec) K1A 0M5

M. Graham Fraser
Commissaire aux langues officielles
344, rue Slater
Ottawa (Ontario) K1A 0T8


Simon Larouche
Greffier du Comité permanent des langues officielles de la Chambre des communes
131, rue Queen, sixième étage
Chambre des communes
Ottawa (Ontario) K1A 0A6
Canada
 

Danielle Labonté
Greffier du Comité permanent des langues officielles du Sénat
Comité sénatorial des langues officielles
Le Sénat du Canada
Ottawa (Ontario)
Canada, K1A 0A4


Etienne Alary
Francis Potié
Association de la presse francophone (APF)
267, rue Dalhousie
Ottawa (Ontario) K1N 7E3


Suzanne Bossé
Serge Quinty
Fédération des communautés francophones et acadiennes du Canada (FCFA)
Place de la francophonie
450, rue Rideau, bureau 300
Ottawa (Ontario) K1N 5Z4
Téléphone: (613)241-7600
Télécopieur: (613)241-6046
Courriel: info@FCFA.ca


Fortner Anderson
David Teasdale
Quebec production Committee
4200 boul. Saint-Laurent, bureau 708
Montréal  (Québec)  H2W 2R2
cqgcr@cam.org
www.cqgcr.ca


Eric Dubeau
Simone Saint-Pierre
Fédération culturelle canadienne-française (FCCF)
Place de la francophonie
450, rue Rideau, bureau 405
Ottawa (Ontario)  K1N 5Z4
Courriel : fccf@zof.ca


Benoit Henry
Alliance nationale de l’industrie musicale (ANIM)
390 Rideau, CP 20171
Ottawa, K1N 5Y0 


English Language Arts network
Guy Rodgers
(514) 935-3312
guyrodgers@quebec-ELAN.org


François Coté
Alliance des radios communautaires du Canada (ARC)
325, rue Dalhousie, 2e étage
Ottawa (Ontario)  K1N 7G2


Sylvie Peltier
Nathalie Mcneil
Alliance des producteurs francophones du Canada (APFC)
66, rue Muriel, suite 210 Ottawa, Ontario, K1S 4E1
Ottawa (Ontario)  K1K 2Z7
Canada


Sylvia Martin-Laforge
Quebec Community Groups Network (QCGN)
1255 University Avenue, Suite 1000
Montreal (Quebec)
H3B 3W6
Telephone: (514) 868-9044, (toll-free): 1 (877) 868-9044
Fax: (514) 868-9049
info@qcgn.ca


Laurette Gallibois
Hugh Maynard
Quebec Association for Anglophone Community Radio
CP 100, St-Augustine, QC G0G 2R0


Gaël Corbineau
Fédération des francophones de Terre-Neuve et du Labrador (FFTNL)
65, chemin Ridge, bureau 233
St-John's (Terre-Neuve-et-Labrador)
A1B 4P5 Canada


Aline Bouffard -Cohen
Société Saint-Thomas-d’Aquin (SSTA)
5, Ave Maris Stella
Summerside (Î.-P.-É.)
C1N 6M9


Jean Léger
Fédération acadienne de la Nouvelle-Écosse
La Maison acadienne- 54, rue Queen
Dartmouth (Nouvelle-Écosse)
B2Y 1G3


Assemblée de la francophonie de l’Ontario
1173 ch. Cyrville, bureau 306
Ottawa (Ontario)  K1J 7S6


Daniel Boucher
Société franco-manitobaine
383, boulevard Provencher, pièce 212
Saint-Boniface (Manitoba)  R2H 0G9


Marc Masson
Assemblée communautaire fransaskoise
2445 - 13 avenue (bureau 101),
Regina, Saskatchewan, S4P 0W1


Isabelle Laurin
Association canadienne-française de l’Alberta
303-8627 91 Street NW,
Edmonton, AB T6C 3N1


Christine Sotteau
Fédération des francophones de la Colombie-Britannique
1575, 7e avenue Ouest
Vancouver (CB) V6J 1S1


Léo-Paul Provencher
Fédération Franco-TéNOise
5016 48th St
Yellowknife NT, X1A 2N9


Régis St-Pierre
Nancy Power
Association Franco-yukonnaise
302 rue Strickland, Whitehorse, Yukon
Y1A 2K1


Janis Lundman and Gary Saxe, Co-chairs
Kirwan Cox, representative
Quebec English-language Production Committee
5 St-Anselme
Rigaud, Quebec
J0P 1P0
450-451-4664
qepc@bell.net


Francine Lantin
Association des francophones du Nunavut
CP 880, Iqaluit, NU   X0A 0H0


Bruno Godin
Société de l’Acadie du Nouveau-Brunswick
702, rue Principale, bureau 204
Petit-Rocher, NB
E8J 1V1


Jean-Pierre Caissie
Carol Ann Pilon
Front des réalisateurs indépendants du Canada
450 rue Rideau, bureau 405 
Ottawa, Ontario, K1N 5Z4

http://www.crtc.gc.ca/eng/acrtc.htm