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Submitting applications and other documents to the CRTC using Access Key

An Access Key is a secure User ID and password that identifies you. The Access Key service allows for the secure submission of documents to the CRTC. You need an active Access Key to submit applications and certain types of other documents to the CRTC via the Access Key service.

Logging in to Access Key: CRTC Cover Pages

When submitting an application or other document to the CRTC through the Access Key service, you have to fill in a Cover Page. Which Cover Page you select depends on the type of application or document you are submitting.

Type of application or document and corresponding Cover Page

Refer to the list below to determine which cover page to use when submitting an application or document via the Access Key service.

Type of application or document	Cover page
Broadcasting licence applications for new licences, licence renewals and ownership transactions	Broadcasting and Telecom Cover Page
Broadcasting licence applications for amendments to licences for revocations of licences	Broadcasting Online Form and Cover Page
Telecom applications	Broadcasting and Telecom Cover Page
Applications to request an addition to the lists of eligible satellite services for distribution on a digital basis	Broadcasting Online Form and Cover Page
Undue preference or unjust discrimination applications	Broadcasting and Telecom Cover Page
Replies to a request for information received from the Commission	Broadcasting and Telecom Cover Page
Additional information	Broadcasting and Telecom Cover Page
Procedural requests	Broadcasting and Telecom Cover Page
Replies to an intervention, comment or to an answer	Broadcasting and Telecom Cover Page
Other document(s) (reports, documents requested in a decision, follow-up documents, etc)	Broadcasting and Telecom Cover Page

Applications that must be completed online in Access Key

Broadcasting applications

The following types of original broadcasting applications can only be completed online by filling in the form in Access Key:

Amendments to licences
Requests for an addition to the lists of eligible satellite services for distribution on a digital basis
Revocations of licences

To access the form for these applications, log in to Access Key through the Broadcasting Online Form and Cover Page.

Instructions:

The application form must be completed online in Access Key.
You can save the form in Access Key without submitting it. You will be able to access it at anytime in the future to make additions or changes before submitting it. Make sure to save changes frequently.
To access a previously saved form, log in to Access key using the Broadcasting Online Form and Cover Page. Your saved forms will appear at the top of the page.
Refer to the application form for additional information required to submit a complete application and to create supporting documents.
Once the form is completed and you have attached all required documents, you will be able to submit your application.

Browser compatibility:

The online form in Access Key is best viewed with Internet Explorer (IE), versions 7 and up. You may experience difficulties completing the form if you use another browser or an older version of IE. We are working to resolve this issue.

In the interim, the CRTC’s IT Helpdesk will be available to answer questions on how to download IE versions 7 and up. Call us Monday to Friday (except holidays) from 7:00 to 20:00, Eastern Time, at:

1-866-893-0932
TTY (toll free) 1-877-909-2782

Applications that must be downloaded and completed before submitting through Access Key

You must use existing forms for broadcasting applications and telecom applications. Some types of submissions do not have a corresponding form. In these cases, you must include all the information required by section 22 of the Rules of Procedure in your application.

Broadcasting applications

The following types of broadcasting applications must be completed before they are submitted to the CRTC through Access Key:

new licences
licence renewals
ownership transactions

Instructions:

Download the application form.
Complete the form and save it.
Create any supporting documents. Refer to the application form for additional information required to submit a complete application.
Log in to Access Key and complete the Broadcasting and Telecom Cover Page.
Attach the application form and supporting documents.
Submit your application.
Each application should be submitted separately by using a separate Cover Page within Access Key.

Telecom applications

Telecom applications must be completed before they are submitted to the CRTC through Access Key.

Complete all required applications and supporting documents as listed in the Telecom applications checklists and FAQs.
Log in to Access Key and complete the Broadcasting and Telecom Cover Page.
Attach the application and supporting documents and submit your application.
Clearly identify if the package contains confidential information and/or if you submit an Ex-parte application.

What you should know when submitting documents to the CRTC

Confidential information

Using Access Key to submit documents ensures that documents are filed securely. Before submitting any documents electronically, you must clearly identify all confidential information as confidential:

on each page of the electronic document;
in the file name of the document; and
in the Cover Page or within the online form used to submit your document.

At the time that the party files the information it designates as confidential, an abridged version of the document must be provided. The abridged version of the document will be placed on the public record of the proceeding.

Confidential information will not be posted on the CRTC website, but they will be used internally by CRTC staff.

Naming your documents

Add numbers to your file names, in ascending order, so that the documents appear in the correct order on the public file. For example, “Doc1-Overview”
File names should include a brief description of the document content
File names should not exceed 100 characters or include any special characters (%, $, &, (), @, etc)
All documents containing confidential information must include the word Confidential in the name of the document and on all pages of the electronic document.

When your document will appear on the CRTC website

As a general rule, the CRTC updates its website each week day at 11:00 a.m. and at 8:00 p.m. Eastern Standard Time.

Applications processed by Notice of Consultation will be posted on the same day the Notice is issued.

Applications processed under Part 1 of the Rules of Practice and Procedure will be posted shortly after they are received.