A 900 service enables customers to connect to phone numbers that start with 1-900 for pay-per-call services. Pay-per-call services include live and pre-recorded services such as adult chat lines, vote casting, psychic consultations, horoscopes, soap opera updates, games, donations processing, sports scores, weather forecasts, translation, and medical, legal or government services.
These services are offered by third parties called 900 content providers. 900 content providers pay the telephone companies to use their networks.
976 service is also a pay-per-call service, which is provided only by Bell Canada in Ontario and Quebec.
Rules for 900 and 976 services are not exactly the same. For example, provincial laws about what collection agencies aren't allowed to do are part of the 976 service rules but not the 900 service rules. Contact your telephone company for more information on the specific rules for the 900/976 services you use.
All advertisements for 900/976 services must indicate the charges for making a call.
When you make a 900/976 call by phone or a 900 call via the Internet, you must receive clear and complete information on charges and when they will begin.
If you access a 900 service via the Internet, you must also be presented with an "I Agree" dialogue box or other way to clearly indicate your explicit consent to proceed with the call.
Some 900 services bill customers directly. Others bill customers through a telephone company or another third party. No matter who bills you, when you receive a bill for calls to a 900 service, it must fully describe all charges plus the time, date and length of each call.
All bills for 900 service must follow the same rules concerning safeguards and disclosure of information.
900 content providers and telephone companies providing 900/976 services must waive all reasonably disputed charges for first-time disputes with their customers. Companies must also tell these customers about the call blocking feature that prevents calls being made from their phone to 900/976 services.
Telephone companies providing 900/976 service must offer the call-blocking feature for free the first time it's requested. After that, the company can charge $10 for any further requests to add or remove the feature.
Check with your telephone company for details about call blocking for 900/976 services.
Telephone companies providing 900 services must include information about these services on their Web sites. Residential phone directories must also include a reference to 900/976 services, including a statement that consumers may contact their telephone service provider for more information about them.
The reference must also remind customers that:
In addition, the CRTC reminds parents to caution their children not to call a 900 service without permission.
The CRTC has set maximum rates, charges and regulations to help reduce the risks for 900 callers:
First, contact the telephone company and 900/976 content provider to request that the charge be waived.
If you're not satisfied with the response, you can contact the CRTC. See How to make a complaint about your telephone service.
If your local telephone service provider is one of the original phone companies that existed prior to today's competitive market (e.g., Bell Aliant, Bell Canada, Sasktel, MTS Allstream and Telus), the following rules apply:
Upon request, telephone companies must connect a customer to their networks, according to their terms of service.
These companies must also monitor 900/976 content providers and cut off those that don't comply with all terms and conditions. Connection can also be denied to a 900/976 service provider if it has broken Canadian laws.
For more information on these services, contact your local telephone company directly.