Calculate Your Cancellation Fees For Your Wireless Contract

The CRTC's Wireless Code limits the early cancellation fees that wireless service providers can charge.

Here’s how it works.

Did you receive a phone or other device at a reduced upfront price (a "device subsidy")?

Yes

  • The fee cannot be greater than the amount of your device subsidy.
  • The fee must reduce each month and reach $0 within 24 months.
  • The fee must decrease by an equal amount each month, unless it is a tab contract, in which case it must decrease by either an equal amount or an equal percentage of your monthly bill.

No

  • If you have a two-year or three-year contract, the fee is limited to the lower of $50 or 10% of the remaining monthly charges under your contract. The fee must reach $0 within 24 months.
  • If you your contract does not have an end-date, you cannot be charged a fee.

Your contract must explain how to calculate your early cancellation fee and the amount by which your early cancellation fee will decrease each month.

If you don't know the exact fee you would pay to cancel today, contact your service provider.

If you have a complaint about how much you are being charged to cancel your contract, contact the Commissioner for Complaints for Telecommunications Services (CCTS).

Do you have other questions about your wireless service? Contact Us – we can help.