ARCHIVED - Decision CRTC 2001-453

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Decision CRTC 2001-453

Ottawa, 31 July 2001

Reference: 8643-G13-01/99

Mr. Amedeo Bernardi
Vice President, Regulatory Affairs and Interconnection
Gateway Telephone Limited
1164 Devonshire Avenue
North Bay, Ontario
P1B 6X7

Dear Mr. Bernardi:

Re: The CRTC approves on and interim basis the PIC/CARE Handbook of Gateway Telephone Limited with the changes set out in this letter

On 23 September 1999, pursuant to Telecom Order CRTC 99-879 dated 13 September 1999, Gateway Telephone Limited filed, for Commission approval, its Primary Interexchange Carrier/Customer Account Record Exchange Access Customer Handbook (PIC/CARE Handbook). The company filed an amendment to its PIC/CARE Handbook on 18 January 2000.

The CRTC Interconnection Steering Committee (CISC) developed a model PIC/CARE Handbook that was used as a basis for Gateway's PIC/CARE Handbook. The Commission notes that an update to the model handbook was released in July 2000 and that several provisions of Gateway's PIC/CARE Handbook should be amended to reflect changes to the updated model PIC/CARE Handbook. In addition, certain provisions and sections of Gateway's PIC/CARE Handbook are incomplete or require corrections.

The Commission approves Gateway's PIC/CARE Handbook on an interim basis, subject to the company implementing the following amendments:


On the "Proprietary warning" page, replace the third paragraph with the following:


This work contains material that has been derived from the Customer Account Record Exchange - Industry Support Interface (CARE - ISI) guidelines maintained by the Ordering and Billing Forum (OBF). These guidelines may be obtained by contacting the Alliance for Telecommunications Industry Solutions (ATIS) at


In item 1.1, "Background":

(i) Add the following sentence to the end of the first paragraph:

Telecom Order CRTC 99-379 established that the requirement to provide equal access did not extend to resellers of local service. It however required these resellers to comply with certain consumer safeguards to ensure that, before contracting with the reseller, customers are advised of, and authorize, their assignment by a reseller to a particular IX service provider. Further, when resellers change IX service providers, they must obtain their customers' authorization.

(ii) Insert the following paragraph after the third paragraph:

Equal access also provides the end-user with the ability to access the network of other ACs on a per call basis by dialing a 10XXX or 101XXXX access code.


In items 1.3 and 1.4, provide an email address if available.


Replace item 2.1, "Carrier identification code (CIC Codes)" with the following:

In order for an AC to offer equal access and PIC processing, it must obtain a carrier identification code (CIC). The assignment and management of CIC Codes is administered by the Canadian Numbering Administrator (CNA). Canadian applicants shall submit all applications for North American Numbering Plan Administrator (NANPA) administered resources directly to the CNA for processing.

For further information, refer to the Carrier Identification Code Assignment Guidelines developed by the Industry Numbering Committee (INC) and the Canadian Adjunct to the INC Carrier Identification Code (CIC) Assignment Guidelines.


In items 2.2 and 2.3, provide contact information (address, telephone number, facsimile number and email address) for the Gateway supervisor.


Insert the following sentence at the beginning of item 2.5:

Additional testing is required to validate the PIC/CARE interface between Gateway and the AC.


In item 3.4, insert the following paragraph after the second paragraph:

In most cases a WTN identifies a single access line. In select cases (i.e. certain PBX trunks), a single WTN may be associated with multiple access lines.


Amend item 3.7 as follows:

(i) Add the following to the end of the fourth paragraph:

"as per the rates and charges listed in part C, item 303.1 of Gateway's General Tariff (CRTC 21260).";

(ii) Add the following to the end of the fifth paragraph:

"within 90 days of the transfer.; and

(iii) Add the following paragraph to the end of the item:

When the AC adjusts any rates, items, or conditions of the end-user's service before the conclusion of the 90-day period, the AC must notify the affected end-user prior to the effective date of the change.


In item 4.1, replace the acronym "EFT" with the words "electronic file transfer (EFT)".


In item 4.3:

(i) Add the following as the second paragraph:

"All "required" and "optional" fields are examined to ensure that:

· the proper format (numeric or alphanumeric) is used; and

· only permissible or logical values are shown.

(ii) Replace the first item in the bulleted list with "confirmation of the association between a WTN and a billing telephone number (BTN)".


In item 4.4, replace the words "the first request will be worked and the second will be rejected" with "the requests will both be rejected and the end-user will remain with the current AC."


In item 9.6, replace the words "Electronic order" with "Equal access".


In section 14.0, "Local procedures", provide the company's procedures to address the following items which are described in version 2 of the model PIC/CARE Handbook:

Expedited orders;

Business migrations and conversions; and

Special services.


Replace the last sentence of item 14.4 with the following:

For more information, see schedule H, section B of the Master Agreement for Local Interconnection.


In section 15.0, "Glossary", on the third page, replace the second occurrence of "AC" with "IXC".


Include appendices A through F in the amended PIC/CARE Handbook.

Gateway is directed to file, within 30 days, a revised copy of its PIC/CARE Handbook, which incorporates the changes set out above for the Commission's final approval.

Yours sincerely,

Ursula Menke
Secretary General

cc: C. Bailey, CRTC (819) 997-4557

Date Modified: 2001-07-31

Date modified: