Letter

Ottawa, 24 October 2003

File No: 8665-C12-200307365

By fax and e-mail

Mr. Jim Aldridge
Counsel
Telecommunications Workers Union (TWU)
Suite 440, Marine Building
355 Burrard Street
Vancouver BC V6C 2G8

Dear Mr. Aldridge;

Re: Consumer Bill of Rights, Telecom Public Notice CRTC 2003-6

Pursuant to the process set-out in Consumer bill of rights, Telecom Public Notice CRTC 2003-6, 13 June 2003, attached are the Commission's interrogatories.

The Telecommunications Workers Union is requested to provide response to the attached interrogatory to the Commission and to serve copies on all interested parties, no later than 26 November 2003. 
Response is to be actually received, and not merely sent, by this date. Where interrogatory request proposed wording for the Consumer Bill of Rights, the Telecommunications Workers Union is reminded to provide it in plain language.

Yours sincerely,

original signed by

Mario Bertrand
Acting Director,
Consumer Affairs

Attach.

Telecom Public Proceeding CRTC 2003-6
Consumer Bill of Rights                                                                                  TWU (CRTC) 27 Oct. 2003

CRTC Interrogatories

For the interrogatory requesting proposed wording for the Consumer Bill of Rights, Telecommunication Workers Union is reminded to provide wording in plain language.

101. In its submission the TWU proposes that a number of the Quality of Service indicators be specifically included in a Consumers Bill of Rights.

a. Given that the Quality of Service indicators do not apply at the individual customer level but rather on a company-wide basis, provide the rationale for including the Quality of Service indicators in the Consumer Bill of Rights

b. Provide a reference to the source of each of the rights

c. Propose specific wording, other than the definition of each quality of service indicator, that could be used in a Consumer Bill of Rights regarding Quality of Service.

Date Modified: 2003-10-24