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Ottawa, 4 December 2008


File No.: 8622-C51-200805153


By E-mail


Mr. Marcel Boucher
Head of Legal Affairs
Union des consommateurs


Mr. Anthony Hémond
Analyst, Policies and Regulations
  on Telecommunications, Broadcasting,
  Information Highway and Privacy
Union des consommateurs


Subject:   Follow-up regarding the application by l'Union des consommateurs under Part VII - Bell Canada 's use of deep packet inspection and intentional deterioration of Internet access service


Dear Sirs:


The Commission is in receipt of a letter, dated 24 November 2008, from l'Union des consommateurs regarding issues raised in its 24 April 2008 submission concerning Bell   Canada 's use of deep packet inspection and its alleged intentional deterioration of Internet access service.


The issues raised by l'Union des consommateurs in its submission concerning Bell Canada's wholesale Gateway Access Service related to specific issues raised by the Canadian Association of Internet Providers (CAIP) in its Part VII application dated 3 April 2008 were examined in the proceeding leading to The Canadian Association of Internet Providers' application regarding Bell Canada's traffic shaping of its wholesale Gateway Access Service, Telecom Decision CRTC 2008-108, 20 November 2008.

The remaining issues raised by l'Union des consommateurs in its 24 April submission are being considered in the proceeding initiated by Notice of Consultation and Hearing - Review of the Internet traffic management practices of Internet service providers , Telecom Public Notice CRTC 2008-19, 20 November 2008. This proceeding w ill examine Internet traffic management practices across ISPs, including the practices of Bell Canada, for both retail and wholesale services. L'Union des consommateurs may wish to participate in that proceeding. The Public Notice is available on the Commission's website at Note that the initial round of comments by parties is due by 21 February 2009.


Yours sincerely,


Original signed by Mario Bertrand


Paul Godin,
Director General, Competition, Costing and Tariffs

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