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Our Reference:  492421

Ottawa, 10 June 2010


To:  Attached Distribution List

Dear Sir/Madam:

Subject:   Follow-up to Broadcasting and Telecom Regulatory Policy CRTC 2009-430 Accessibility of telecommunications and broadcasting services (the Accessibility Policy)

Commission staff is in receipt of a letter from the Neil Squire Society (NSS), dated 18 May 2010 (enclosed).  In that letter, NSS filed a complaint on behalf of its clients and participants that it serves (primarily persons with severe mobility impairment), regarding the major wireless service providers in Canada and their ability to meet the provisions set out in paragraph 44 of Accessibility Policy.

Please provide to the Commission comments in general on NSS’ letter and specifically address:

a) How your organization has consulted with this community (i.e., those with mobility disabilities); and

b) How, with a list of all accessibility functions, the accessible handsets offered by your organization meet the specific needs of these users.

Please provide your response by 25 June 2010.


[ ORIGINAL SIGNED BY Mary-Louise Hayward
on behalf of ]

Martine Vallee
Director, Social & Consumer Policy
Policy Development and Research

c.c.:  Mr. Len Katz, Vice-Chairman Telecommunications, CRTC
Mr. Gary Birch, Executive Director, Neil Squire Society
M-L. Hayward, A/Manager, Social and Consumer Policy, CRTC
distribution list attached


Letter from Neil Squire, dated 18 May 2010

Distribution List:

Bell Aliant Regional Communications, Limited Partnership Bell Aliant Communications régionales, société en commandit
1 Germain Street
P.O. Box 1430
St. John , NB 
E2L 4K2 

Richard   Stephen
Director of Regulatory Matters

Bell Canada
160 Elgin Street
19th Floor
Ottawa , ON 
K2P 2C4


David   Palmer
Director, Regulatory Affairs

MTS Allstream Inc.
45 O’Connor Street
Suite 1400
Ottawa , ON 
K1P 1A4 

Teresa   Griffin-Muir
Vice President, Regulatory Affairs

Bragg Communications Inc.
6080 Young Street
Suite 801
Halifax , NS 
B3K 5M3

Natalie   MacDonald
Vice President, Regulatory Matters

Saskatchewan Telecommunications
2121 Saskatchewan Drive
12th Floor
Regina , SK 
S4P 3Y2

John   Meldrum
Vice President Corporate Council & Regulatory Affairs

Quebecor Média inc. /
Quebecor Media Inc.
612 St. Jacques,
15 étage Tour Sud
Montréal , QC 
H3C 4M8

Dennis   Béland
Directeur, Affaires réglementaires, Télécommunications

Rogers Communications Inc.
333 Bloor Street East
Toronto , ON 
M4W 1G9

Ken   Engelhart
Vice President, Regulatory

TELUS Communications Company Société TELUS Communications
215, rue Slater
Ottawa , ON 
K1P 0A6

Ted   Woodhead
Vice-président, Politique de télécommunications & réglem.

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