ARCHIVED - Procedural letter

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

Ottawa, 4 October 2011

Michael Hennessy
Senior Vice-President
Regulatory and Government Affairs
TELUS
215 Slater Street, 8th Floor
Ottawa, Ontario
Canada
K1P 0A6

Re: Part I Application under the Canadian Radio-television and Telecommunications Rules of Practice and Procedure (the Rules of Procedure) - Complaint by TELUS Communications Company (TELUS) against Shaw Communications Inc. (Shaw) for giving itself an undue preference contrary to section 9(1) of the Broadcasting Distribution Regulations

Dear Mr. Hennessy,

This is further to your complaint dated May 6, 2011 alleging that Shaw conferred an undue preference upon itself by delaying the cancellation of service for customers who have chosen to switch to TELUS’ Optik TV.

Given that the evidence submitted by TELUS in support of the complaint predates the publication of Broadcasting and Telecom Regulatory Policy CRTC 2011-191, The customer transfer process and related competitive issues, which was issued on March 18, 2011, Commission staff do not consider it appropriate to proceed any further with the complaint.

Therefore, we are returning the Part 1 application to TELUS.

Sincerely,

Original signed by

Scott Hutton
Executive Director
Broadcasting

Cc: Jean Brazeau, Shaw Regulatory Affairs

Date modified: