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Ottawa, 5 April 2011

Our Ref. No.: 8665-C12-200807943

To:  Distribution List 3


Re: Implementation of Internet Protocol relay services

Dear Madam, Sir:

In Accessibility of telecommunications and broadcasting services, Broadcasting and Telecom Regulatory Policy CRTC 2009-430 (RP 2009-430), 21 July 2009, the Commission ordered that all local exchange carriers (LECs), including wireless competitive local exchange carriers, and voice over IP providers that are required to provide Teletypewriter Relay also provide Internet Protocol (IP) relay service by 21 July 2010.  The Commission allowed parties to satisfy the obligation to provide IP relay by providing the service directly or by outsourcing the provision of the service to a third-party.

In an 11 January 2011 letter, the Commission granted an extension to all LECs to launch IP Relay service as soon as possible, and no later than 30 April 2011.  

Commission staff notes that the company has not yet filed a proposed tariff for IP Relay service.  Therefore, you are requested to file a tariff application to introduce IP Relay service no later than 18 April 2011.  

If you do not expect that you will be able to launch IP Relay service by 30 April 2011, you are to advise the Commission in writing on that date, specifying when you will be able to provide this service.

In addition, Commission staff reminds you that paragraphs 36 and 37 of RP 2009-430 set out IP Relay service providers’ obligations to notify their subscribers about the availability, characteristics, and limitations of using IP Relay service to access 9-1-1 service, both initially at service commencement and at least once a year during service provision.


Original signed by

Suzanne Bédard
Senior Manager, Tariffs

cc: Laurie Ventura, CRTC, 819-997-4589,


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