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Ottawa, 4 May 2011

Our Ref. No.: 8665-C12-200807943


Ms. Lisa Marogna
CityWest Telephone Corporation
248 3 Avenue West
Prince Rupert, British Columbia
V8G 1L1

Re: Implementation of Internet Protocol relay services

Dear Ms. Marogna:

In Accessibility of telecommunications and broadcasting services, Broadcasting and Telecom Regulatory Policy CRTC 2009-430 (TRP 2009-430), 21 July 2009, the Commission ordered that all local exchange carriers (LECs), including wireless competitive local exchange carriers, and voice over IP providers that are required to provide Teletypewriter Relay also provide Internet Protocol (IP) relay service by 21 July 2010.  The Commission allowed parties to satisfy the obligation to provide IP relay by providing the service directly or by outsourcing the provision of the service to a third-party.

Paragraphs 36 and 37 of TRP 2009-430 set out IP Relay service providers’ obligations to notify their subscribers about the availability, characteristics, and limitations of using IP Relay service to access 9-1-1 service, both initially at service commencement and at least once a year during service provision.  In addition, CityWest Telephone Corporation’s (CityWest) proposed tariff is to include provisions about limitations regarding access to 9-1-1 service.

In a letter dated 11 January 2011, the Commission granted an extension to all LECs to launch IP Relay service as soon as possible, and no later than 30 April 2011.

In a letter dated 5 April 2011, Commission staff reminded CityWest about that extension and requested that the company file a tariff application to introduce IP Relay service no later than 18 April 2011.  Commission staff also indicated that CityWest should advise the Commission in writing if it would be unable to launch its IP Relay service by 30 April 2011, specifying when it would be able to provide this service.

The deadline for launching the service has passed, and the Commission has not yet received from CityWest either a tariff application or a letter requesting an extension.

CityWest is to advise the Commission, without delay, why it was not able to meet the 30 April 2011 deadline and when it expects to begin providing IP Relay service.


‘Original signed by S. Bédard’

Suzanne Bédard
Senior Manager, Tariffs

cc: Laurie Ventura, CRTC, 819-997-4589,

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