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The Canadian Radio-television and Telecommunications Commission (CRTC) regulates and supervises Canada’s communication system in accordance with the mandate entrusted to it by Parliament, including achieving the policy objectives established in the Broadcasting Act and the Telecommunications Act. The CRTC also has responsibilities under Canada’s anti-spam legislation, which addresses the sending of commercial electronic messages (e.g., spam), among other things.
The CRTC delivers its mandate from offices in the National Capital Region and regional offices throughout Canada, with participation from both National and Regional Commissioners and staff.
The CRTC’s Three-Year Plan summarizes the key activities it expects to carry out through the period ending March 31, 2015 to implement its mandate. This document is intended to provide Canadians with information on the CRTC’s plans in order to help them prepare and participate in its activities.
Guided by its legislative mandate, the CRTC seeks to ensure that Canadians have access to a world-class communication system. This overarching objective is supported by three pillars:
Create - The CRTC’s activities under this pillar ensure that Canadians have access to compelling creative content, from diverse sources, on a variety of platforms. In particular, the CRTC encourages the creation of programming that reflects Canada’s diversity and enables Canadians to participate in their country’s democratic and cultural life.
Connect - The CRTC’s activities under this pillar ensure that Canadians can connect to quality and innovative communication services at affordable prices and can have access to creative content. This includes services that facilitate access to the communication system by Canadians with disabilities.
Protect - The CRTC’s activities under this pillar enhance the safety and interests of Canadians by promoting compliance with and enforcement of its regulations, including those relating to unsolicited communications. The CRTC also ensures that Canadians have access to emergency communication services, such as 911 services and public alerting systems.
Specific results are expected from each of these three pillars. The CRTC monitors and reports annually on its progress towards their achievement. For example, it will continue to keep a close watch on the availability of Canadian programs, the amount spent annually on their creation and the audiences they attract. The CRTC will also monitor broadband speeds and the choice of Internet service providers available to Canadians, as well as the prices paid for telephone services. In addition, the percentage of Canadians who report receiving fewer telemarketing calls and the volume of spam prevented will be tracked.
The CRTC’s efforts will be underpinned by a commitment to management excellence, which will ensure that its decisions are grounded in the public service’s values and ethics, that it is a responsible steward of public funds and that it is accountable to Canadians.
Through its monitoring and national and international research activities, the CRTC will ensure that the Canadian communication system continues to deliver results for Canadians. As part of its ongoing plans, the CRTC intends to review its regulatory framework to ensure that it is forward-looking, effective and efficient, and that it remains aligned with a rapidly evolving and innovative environment. In particular, the CRTC’s framework will empower consumers by providing them with the tools they need in order to make informed choices in a competitive marketplace.
Canadians can take pride in having built a communication system capable of serving the public interest. During the next three years, the CRTC will build upon this accomplishment to foster a world-class communication system for Canadians as citizens, creators and consumers.
The communication environment is very dynamic. Accordingly, the CRTC may need to adjust its plans in order to respond to emerging issues. A rolling three-year plan will be published annually.
During the 2012-2015 period, the CRTC plans to fulfill its responsibilities through a number of interrelated activities, including:
|Implementation of the decision on the Local Programming Improvement Fund for over-the-air television services||Targeted review of Commercial Radio Policy for French-language markets, including review of regulations concerning the broadcast of French-language vocal music||Review licensing of Category A specialty television services|
|Review Ethnic Radio and Television Policies|
|Review Pay-per-view Policy||Targeted review of Commercial Radio Policy for English-language markets following the completion of the review of French-language markets||Review Native Radio Policy|
|Evaluate whether music genre should be opened to competition for specialty television services||Review Genre Protection Policy for specialty television services|
|Satellite radio licence renewal||Group-based renewal for Rogers’ television services|
|CBC/SRC licence renewals||Licence renewals for French-language over-the-air television stations|
|Licence renewals for independent television services and review of 9(1)(h) mandatory distribution applications|
|Review and streamline requirements of current radio exemption orders||Continue to review and streamline existing broadcasting exemption orders; consider exempting more types of radio services|
|Canadian content development administration for radio|
|Streamline tangible benefits policy|
|Exemption of small Category B services and additional third-language services|
|Review regulatory framework for small incumbent local exchange carriers||Review of Essential Services Policy|
|Review regulatory framework and modernization plan for Northwestel|
|Review confidentiality of wholesale services costing information||Review of methods used to establish wholesale prices|
|Develop municipal access model agreement|
|Voice network interconnection implementation||Voice network interconnection implementation||Voice network interconnection implementation|
|Wireless consumer terms of service|
| Telecom accessibility issues
|| Telecom accessibility issues
|Implementation of vertical integration decision||Implementation of vertical integration decision|
|Wholesale high-speed access services billing implementation|
|Licence renewals for satellite relay distribution and direct-to-home satellite undertakings|
|Monitor deployment of public alert system||Monitor deployment of public alert system|
|Review of regulatory framework for next-generation 911 services|
|Stolen wireless handsets|
|Investigate complaints and enforce the Unsolicited Telecommunications Rules (UTRs)|| Investigate complaints and enforce the UTRs
Use full range of enforcement tools to promote compliance
| Investigate complaints and enforce the UTRs
Update environmental scan to ensure responsiveness of compliance and enforcement program
|Review UTRs to ensure continued responsiveness to market conditions||Implementation of revised UTRs||Implementation of revised UTRs|
|Develop international and domestic partnerships facilitating enforcement activities related to the National Do Not Call List (DNCL) and Canada’s anti-spam legislation (CASL), including development of an International Do Not Call (DNC) Network||Continue to develop International DNC Network, and partnerships and enforcement agreements for the National DNCL and CASL with cooperating countries||Leverage International DNC Network and provide cooperation to foreign counterparts with respect to cross-border National DNCL and CASL cases|
|Draft regulations for Telemarketing Fees||Implementation of the regulations for Telemarketing Fees|
|Develop program enforcement policies, procedures and supporting infrastructure to support CASL||Commence enforcement of CASL when the legislation comes into force||Enhance compliance with CASL through use of enforcement tools, and review internal enforcement policies|
|Develop and put into operation the Spam Repository Centre||Analyze complaints received related to CASL||Analyze complaints received related to CASL|
|Prepare for parliamentary review of CASL activities|
|Update CRTC Performance Management Framework||Monitor progress towards achieving expected results||Monitor progress towards achieving expected results|
|Implementation of job rotation program||Continue job rotation program||Continue job rotation program|
| Review and update training programs
Deliver strategic thinking and leadership training programs
| Review and update training programs
Deliver strategic thinking and leadership training programs
|Review and update training programs|
|Perform talent management exercise and develop succession plan for key positions||Perform talent management exercise and develop succession plan for key positions||Perform talent management exercise and develop succession plan for key positions|
|Review organizational structure and priorities with a target of reducing operating costs by 5% over next three years||Continue review of organizational structure and priorities||Continue review of organizational structure and priorities|
|Complete CRTC Code of Conduct to support and augment the Values and Ethics Code for the Public Sector|
|Initiate process to review internal financial systems and controls||Continue review of internal financial systems and controls|
|Develop IT strategic plan||Implement IT strategic plan||Implement IT strategic plan|
Broadcast licence applications (for new licences or licence amendments);
Hearings on licence renewals of stations with non-compliance issues;
Alternative dispute resolution;
Process forbearance, review and vary, tariff and other applications;
Numbering resource management;
Monitor access to broadband Internet services, including download and upload speeds;
Monitor the steps taken by television distribution companies to respond to consumer demands by increasing the flexibility of their packages;
Coordinate and facilitate the activities of the CRTC Interconnection Steering Committee;
Coordinate and facilitate the activities of industry working groups (e.g., closed captioning working groups);
Enforcement of policies and requirements related to:
Internet traffic management practices;
Voice over Internet Protocol 911 requirements; and
Loudness of commercials;
Manage the National DNCL operator and the Spam Reporting Centre;
Draft and submit annual report to Parliament related to the National DNCL;
Intake of complaints and reports to the Spam Reporting Centre;
Participate in working groups related to CASL enforcement and coordinate with the Office of the Privacy Commissioner and the Competition Bureau, and coordinate with Industry Canada for reporting requirements and public education;
Develop and report on Performance Management Framework for CASL;
Design public education and outreach initiatives for the National DNCL and CASL;
Monitor trends in consumer complaints;
Conduct environmental scans to identify and monitor emerging trends;
Improve outreach activities to consumers and public-interest groups;
Publish research and analysis to stimulate public dialogue and debate of strategic issues;
Monitor regulatory developments in countries designated as priority by the Canadian government and countries with progressive regulatory regimes; and
Analyze, monitor and report to the public on the communication industry by publishing the annual Communications Monitoring Report.