OTTAWA-GATINEAU, October 28, 2010 —The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that, following an investigation, it has reached an agreement with TELUS Communications Inc. (Telus) with respect to its use of automated calling devices. Telus was using these devices to notify its prepaid mobile customers of an actual or imminent service interruption and how to purchase more minutes to avoid such an interruption.
“We are pleased that Telus acted swiftly when our concerns were brought to their attention,” said Andrea Rosen, the CRTC’s Chief Telecommunications Enforcement Officer. “This agreement is an example of how we are working with the industry to encourage compliance with the CRTC’s Unsolicited Telecommunications Rules.”
Telus does not admit fault regarding its use of automated calling devices and the Commission has not issued a formal finding of liability. Upon being notified of the CRTC’s concerns and as part of the agreement:
The CRTC investigates complaints and applies the telemarketing rules in order to reduce unwanted calls to Canadians. According to the established enforcement process, the CRTC can discuss corrective actions with telemarketers, which may lead to an agreement that includes a monetary payment.Consumers may file a complaint about a telemarketer by calling 1-866-580-DNCL (3625) or visiting www.lnnte-dncl.gc.ca.
The CRTC is an independent public authority that regulates and supervises broadcasting and telecommunications in Canada.
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Automated calling devices are used to dial telephone numbers and automatically deliver a pre-recorded message. The CRTC’s Automatic Dialing and Announcing Device Rules prohibit telemarketers from using these devices to sell or promote a product or service unless a consumer has consented to be called by them.
They can, however, be used by police and fire departments, schools and hospitals if they have a valid public service message to communicate. Automated calling devices can also be used for appointment reminders and thank you calls.
For more information, please see the Unsolicited Telecommunications Rules.