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Speech

Opening remarks

by Leonard Katz

Vice-Chairman, Telecommunications

Canadian Radio-television and Telecommunications Commission

 

to the public hearing in Gatineau, Quebec

Gatineau, Quebec

November 29, 2010

(Check against delivery)

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Good morning, ladies and gentlemen, and welcome to this public hearing.
The panel for this hearing consists of:

• Timothy Denton, National Commissioner
• Elizabeth Duncan, Commissioner for the Atlantic Region and Nunavut  
• Peter Menzies, Regional Commissioner for Alberta and Northwest Territories
• Michel Morin, National Commissioner
• Marc Patrone, National Commissioner
• Stephen Simpson, Regional Commissioner for British Columbia and the Yukon
• and myself, Leonard Katz, Vice-Chair of Telecommunications for the CRTC. I will be presiding over the hearing.

The Commission team assisting us includes:

• Celia Millay, Hearing Manager and Senior Analyst, Social and Consumer Policy
• Anthony McIntyre, Legal Counsel, and
• Lynda Roy, Hearing Secretary.

Review of the Commissioner for Complaints for Telecommunications Services
During this public hearing, we will review the structure and mandate of the Commissioner for Complaints for Telecommunications Services (CCTS).

At the government’s request, the CCTS was created to resolve complaints from consumers and small businesses regarding unregulated telecommunications services. In December 2007, the CRTC approved its structure and mandate following a public proceeding. The agency assists consumers with complaints involving such issues as: compliance with contract terms and commitments, billing disputes and errors, service delivery, credit management and unauthorized transfer of service.

Three years after its launch, the Commission is now reviewing the CCTS.

The panel will examine the agency’s independence and effectiveness in fulfilling its mandate. Among the issues that we will explore is the agency’s role in developing and implementing industry codes and standards as part of its mandate.
                                
We will also examine whether or not all telecommunications service providers should be required to be members of the CCTS. Currently, membership is only required for service providers with revenues over $10 million in the previous year.

Process

I would now invite the Hearing Secretary, Linda Roy, to explain the procedures we will be following. Madam Secretary...

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This document is available in alternative format upon request.