Government of Canada
Symbol of the Government of Canada
Skip to content Skip to institutional links

Common menu bar links

Home > Consumers > Telemarketing

National Do Not Call List (DNCL) Status Report

Information updated as of 28 February 2010

Number of Telephone or Fax Numbers Registered on the National DNCL

Total: 8 182 190

Registered per month

This bar graph depicts the number of telephone or fax numbers registered on the National DNCL between December 2009 and February 2010. In December, 61 498 telephone or fax numbers were registered on the National DNCL. In January, 98 754 were registered and in February, 95 365 were registered.

Number of complaints about telemarketing communications

Total: 268 807

Complaints per month

This bar graph depicts the number of complaints about telemarketing communications per month. In December, 10 555 complaints were made. In January, 13 985 complaints were made and in February, 16 036 complaints were made.

Enforcement Activities in February 2010

Investigations :The CRTC groups the complaints about telemarketers that it receives and then conducts investigations into those complaints.

New Investigations : 26
Closed : 2
Active Investigations : 89

Warning Letters : A Warning Letter is issued to encourage telemarketers to comply with the Unsolicited Telecommunications Rules by identifying the alleged violation and noting the specific corrective action to be taken.

Issued this month : 12
Total issued to date : 186

Notices of Violation :A Notice of Violation is issued where corrective action is not voluntarily taken or where there is a serious breach of the rules and sets out a proposed administrative monetary penalty. 

Issued this month : 2
Total Issued to date : 24

Administrative Monetary Penalties (AMPs) :The CRTC may impose an AMP (fine) when a telemarketer is found to be in violation of the Unsolicited Telecommunications Rules.

Imposed this month : 1
Total AMPs Imposed : 11

List of Decisions

Sayed Hyder (operating as Hydro Power Saver) – Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2010-86, 12 February 2010

Infax – Service d’Information sur Demande par Fax Inc. – Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2009-756, 3 December 2009

All Points Solutions Inc. – Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2009-688, 3 November 2009

Groupe CC – Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2009-680, 30 October 2009

YYZ Logistics Ltd. – Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2009-607, 30 September 2009

Mouldaway Canada Inc. – Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2009-606, 30 September 2009

McTavish Logistics Ltd. – Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2009-605, 30 September 2009

Best Price Movers Ltd. – Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2009-604, 30 September 2009

Waterproofing by Peerless Mason Inc. – Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2009-524, 26 August 2009

Roofing by Peerless Mason Ltd. – Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2009-523, 26 August 2009

Rob Sugar - Violations of the Unsolicited Telecommunications Rules, Telecom Decision CRTC 2009-522, 26 August 2009

  Date Modified: 2010-03-11

Top of Page
Important Notices