Internet Services for Canadians

In just a few short years, the Internet has evolved into a multi-dimensional communications medium. It is now possible to use the Internet to watch TV and make phone calls. You can even call 9-1-1.

It is important that Canadians can connect to quality Internet services at affordable prices.

We strive to protect the safety and interests of Canadians by promoting and enforcing our regulations. This includes those relating to unsolicited email.

Read more about what we do.


Make a Complaint

How to make a complaint about your internet service online, by email and by phone.


Understand your consumer rights email spam. Businesses can find requirements for installing computer programs and guidelines (e.g., help building compliance programs).

Broadband Measurement Project

In 2015, the CRTC launched a project to objectively measure broadband internet performance, including actual connection speeds, in Canadian homes.

Speed and Performance

Broadband internet speeds and performance.

Billing and Pricing

There are two acceptable ways for large telephone and cable companies to charge independent service providers for the use of their networks: the flat-rate model, and the capacity-based model.

TV and Online Music

Watching TV and listening to music online, distribution rights, website blocking and offensive content online.

Internet Traffic Management Practices

About internet traffic management practices and complaints.

CRTC Activities and Initiatives

Understanding Internet Billing Practices and Pricing

Differencial prices

We collected your comments on differential pricing practices related to Internet data plans.  Differential pricing occurs when the same or a similar product or service is offered to customers at different prices. You can read what comments were shared with us (look for “interventions”). A public hearing will begin on October 31, 2016 on this issue.

Let's Internet

Let's Talk Broadband Internet

Do you have access to the basic telecommunications services you need?

We are currently reviewing Canada’s basic telecommunications services in order to be in step with the future and the changing needs of Canadians.

How Does Your Internet Service Measure Up?

How Does Your Internet Service Measure Up?

That's a question many Canadians ask. Soon they'll be able to answer it, thanks to an Internet performance measurement project that you can take part in free of charge with your privacy guaranteed.

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