Postpaid versus Prepaid Services

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The Wireless Code establishes basic rights for all wireless consumers. Many of these rights apply now and more rights will apply as of December 1, 2017. However, there are some differences between postpaid and prepaid services.

Not sure if you’re prepaid or postpaid?

Do you pay a bill after you use your wireless service? If so, you have the right:

Starting on 1 December 1, 2017, you will also have the right:

Do you pay before you use your wireless service? If so, you have the right:

Starting on December 1, 2017, you also have the right:

Are you a person with a disability?

If so, you have the right to a copy of your contract, privacy policy, fair use policy, and Critical Information Summary in an alternative format at no charge and to a longer (30 calendar day) trial period to ensure that the service and phone meet your needs.

Have a complaint about your wireless service?

First, try to resolve the issue with your service provider. If you are still unsatisfied, contact the Commissioner for Complaints for Telecommunications Services Inc.:

Mail: P.O. Box 56067 Minto Place RO, Ottawa, ON K1R 7Z1
Website: www.ccts-cprst.ca
Toll-free: 1-888-221-1687
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924

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