Rules for unsolicited telecommunications made on behalf of political entities

This fact sheet summarizes the Canadian Radio-television and Telecommunications Commission’s (CRTC) Unsolicited Telecommunications Rules (the Rules) for unsolicited telecommunications made by or for political entities, including riding associations, candidates and their official campaigns.

The Rules include the:

Communications made by or for political entities are exempt from the National DNCL Rules, but the Telemarketing Rules and the ADAD Rules may apply.

Definitions

Information about live voice calls

The Telemarketing Rules do not apply to live voice calls that are not made for the purpose of solicitation.

For example, if an exempt political party or candidate, or an organization representing such a party or candidate, calls people to learn about voter preferences or to inform people about the location of polling stations, the Telemarketing Rules do not apply.Footnote 2

The Telemarketing Rules do apply, however, to calls that are made for the purpose of solicitation.

For example, if an exempt political party or candidate, or an organization representing such a party or candidate, calls people to request campaign donations, the Telemarketing Rules apply (see below for a sample of the relevant rules).

The National DNCL Rules do not apply to any calls made on behalf of exempt political entities. Accordingly, exempt political parties and candidates are not required to purchase a subscription to the National DNCL and can call people whose numbers are registered on the list.

Relevant Telemarketing Rules

See the Unsolicited Telecommunications Rules, Part III. This section describes some of the Telemarketing Rules that apply when a call is made for the purpose of solicitation:

Curfew (Part III, sections 23 and 24)

Calls can only be made from 9:00 a.m. to 9:30 p.m. on weekdays (Monday to Friday) and 10:00 a.m. to 6:00 p.m. on weekends (Saturday and Sunday) unless provincial legislation specifies more restrictive hours.

Identification information (Part III, section 16 and Part III, section 31)

Sequential dialing (Part III, section 26)

Sequential dialing is prohibited.

Emergency lines and healthcare facilities (Part III, section 27)

Telecommunications must not be made to emergency lines or healthcare facilities.

Internal Do Not Call Lists (Part III, sections 8 to 15)

Information about ADAD calls

See the Unsolicited Telecommunications Rules, Part IV. This section describes the ADAD Rules, including:

Prohibition and exemption (Part IV, section 2)

Political entities are not allowed to use ADADs for the purpose of solicitation, unless the called person has expressly agreed to receive that specific political entity’s ADAD solicitation calls.

Information about ADAD calls where there is no solicitation

ADADs can be used to make calls that are not for the purpose of solicitation. There are certain rules that apply to these calls:

Identification information (Part IV, section 4 a through j)

Curfew (Part IV, section 4 b and c)

ADAD calls can only be made from 9:00 a.m. to 9:30 p.m. on weekdays (Monday to Friday) and 10:00 a.m. to 6:00 p.m. on weekends (Saturday and Sunday) unless provincial legislation specifies more restrictive hours.

Disconnection (Part IV, section 4 h)

Anyone initiating ADAD calls must make all reasonable efforts to ensure that the equipment disconnects within 10 seconds after the person receiving the call hangs up.

Sequential dialing (Part IV, section 4 f)

Sequential dialing is prohibited.

Emergency lines and healthcare facilities (Part IV, section 4 a)

ADAD calls must not be made to emergency lines or healthcare facilities.

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