Institutional links

• Policy and Research Topics

  • Broadband Performance Measurement
  • Convergence
  • New Media
  • Traffic Management Practices

• Information For:

  • Broadcasting Sector
  • Telecommunications Sector
  • Media

• Resources

  • Financial Summaries
  • Glossary
  • Policy Directions to the CRTC
  • Related Links
  • Reports and Publications
  • Statutes and Regulations

Privacy and Security
Completed Access to Information Requests
Proactive Disclosure

Consumer Affairs and Strategic Planning

This sector studies industry issues for the CRTC. It supports the development of Commission policies affecting phone, television, radio, internet and cable consumers in Canada, and the companies that sell those services.

• Public proceedings with policy implications
• Key policy and research contacts

Key Documents

• CRTC Three-Year Plan 2013-2016 [PDF]
• Communications Monitoring Report 2012 [PDF]
• Results of the fact-finding exercise on the over-the-top programming services - October 2011 [PDF]
• Navigating Convergence II: Charting Canadian Communications Change and Regulatory Implications – August 2011 [PDF]
• Order-in-Council: Canadian Telecommunications Policy Objectives
• A Competitive Balance for the Communications Industry
• Report on the Future Environment Facing the Canadian Broadcasting System