Communications Monitoring Report 2013: Telecommunications service industry

 

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5.0 Telecommunications service industry

5.1 Financial review

This pie chart shows the wireless, local & access and long distance, data & private line, and internet revenues as a percentage of total telecommunications revenues in 2012. Mobile: 46%; Wireline voice: 26%; Data & private line: 11%; Internet: 17%; Telecommunications revenues: $43.9 billion.

In 2012, the Canadian telecommunications service industry was dominated by 10 large companies that collectively, with their affiliates, accounted for 93% of Canadian telecommunications revenues of $43.9 billion. The remaining entities were smaller, with annual combined revenues of less than $2.9 billion, placing each company well below 10% of total Canadian telecommunications revenues as set out in subsection 16(6) of the Telecommunications Act, as amended.

Section 16 of the Telecommunications Act addresses the eligibility of Canadian carriers to operate as telecommunications common carriers. For the purposes of applying the provisions of this section, the Commission has determined that, for the period between the date of release of the 2013 Communications Monitoring Report and the date of release of the 2014 Communications Monitoring Report, the total annual revenues from the provision of telecommunications services in Canada is $43.9 billion.

In 2012, companies operating in all six markets of the telecommunications service industry (i.e. local and access, long distance, Internet, data, private line, and wireless) accounted for approximately 87% of Canadian telecommunications revenues. Companies operating in only one market sector accounted for 1% of revenues.

This section provides a broad overview of the financial performance of the telecommunications service industry and examines various financial indicators such as revenue trends by market sector and by type of service provider, profitability, market share, capital intensity, and average revenues per line.

Telecommunications service industry at a glance
  2011 2012 %
Growth
Telecommunications revenues1 ($ billions) 42.8# 43.9 2.7
Percentage of telecommunications revenues Top 5 ILECs 65 65 5.2
Top 5 cable companies 30 30 4.2
Top 5 resellers 2 2 -0.6
Capex ($ billions) Wireline 7.2# 7.1 -1.3
Wireless3  2.3 2.5 9.2
EBITDA margin (%) Wireline 21 22 6.8
Wireless 43 40 -6.3
Average wireless retail revenues2
($/subscriber/month)
57.00# 58.60 2.8%
  1. Excludes landline terminal revenues.
  2. Average retail revenues per subscriber per month are obtained by dividing total retail revenues by the total number of retail subscribers, then dividing this number by 12.
  3. Globalive, Public Mobile and Data & Audio expenditures were excluded.

Source: CRTC data collection

Statistical information – Telecommunications

a) Industry revenues

Table 5.1.1 Retail and wholesale telecommunications revenues1 ($ billions)
  2008 2009 2010 2011 2012 CAGR
2008-2012
Wireline Retail2  21.1 21.0 20.6 20.6# 20.6 -0.5%
Percentage growth 1.2 -0.4 -1.8 0.2 0.0  
Wholesale 3.1 3.1 3.1 3.0# 2.9 -1.7%
Percentage growth 10.1 -1.3 -0.3 -1.4 -3.6  
Wireline total 24.2 24.0 23.7 23.7 23.5 -0.6%
Percentage growth 2.2 -0.5 -1.6 0.0 -0.5  
Wireless Retail 15.6 16.3 17.5 18.4 19.5 5.8%
Percentage growth 11.1 4.9 7.2 5.0 6.1  
Wholesale 0.5 0.5 0.5 0.7 0.8 16.5%
Percentage growth -8.0 19.3 -12.9 50.6 17.6  
Wireless total 16.0 16.9 18.0 19.1 20.4 6.2%
Percentage growth 9.3 5.3 6.6 6.2 6.5  
Retail total 36.6 37.3 38.1 39.1 40.2 2.3%
Percentage growth 5.2 1.8 2.2 2.4 2.9  
Wholesale total 3.6 3.6 3.5 3.7 3.7 1.2%
Percentage growth 7.4 1.4 -2.2 5.6 0.5  
Total 40.3 41.0 41.7 42.8 43.9 2.2%
Percentage growth 5.4 1.8 1.8 2.7 2.7  
  1. Estimates were made to capture revenues of the smaller TSPs that were not required to complete detailed survey forms.
  2. Local and Access terminal equipment and other non-telecommunications revenues were excluded.

Source: CRTC data collection

Figure 5.1.1 Telecommunications revenues and annual growth

This line stacked column chart shows both wireline and wireless revenues in billions of dollars and wireline and wireless growth in percent for each year between 2008 and 2012. Wireline: 24.2, 24.1, 23.7, 23.7, 23.5; Wireless: 16.0, 16.9, 18.0, 19.1, 20.4; Wireline: 2.3%, -0.5%, -2.0%, 0.0%, -0.5%; Wireless: 10.4%, 5.3%, 6.6%, 6.2%, 6.5%.

Source: CRTC data collection

Table 5.1.2 Telecommunications revenues, by market sector ($ billions)
  2008 2009 2010 2011 2012 CAGR
2008-2012
Wireline Voice Local and access 9.6 9.4 9.1 9.0# 8.6 -2.6%
Percentage growth 0.1 -1.9 -2.7 -1.9 -4.2  
Long distance 4.2 3.9 3.4 3.0# 2.7 -10.3%
Percentage growth -3.8 -7.1 -11.0 -11.8 -11.2  
Voice subtotal 13.7 13.2 12.6 12.0 11.3 -4.8%
Percentage growth -1.1 -3.5 -5.0 -4.6 -6.0  
Non-voice Internet 6.1 6.5 6.8 7.2 7.6 5.6%
Percentage growth 9.1 6.1 4.2 6.3 5.9  
Newer data protocols 1.5 1.7 1.8 2.1 2.2 10.5%
Percentage growth 15.1 14.4 8.3 12.2 7.2  
Legacy data, private line, and other 2.8 2.6 2.5 2.4 2.4 -3.8%
Percentage growth -0.4 -8.3 -5.3 -2.9 1.6  
Data and private line subtotal 4.3 4.3 4.3 4.5 4.7 1.8%
Percentage growth 4.4 -0.5 0.0 3.5 4.1  
Non-voice subtotal 10.5 10.8 11.1 11.7 12.3 4.1%
Percentage growth 7.1 3.4 2.5 5.3 5.2  
Total wireline 24.2 24.0 23.7 23.7 23.5 -0.6%
Percentage growth 2.3 -0.5 -1.6 0.0 -0.5  
Wireless 16.0 16.9 18.0 19.1 20.4 6.2%
Percentage growth 10.4 5.3 6.6 6.2 6.5  
Total 40.3 41.0 41.7 42.8 43.9 2.2%
Percentage growth 5.4 1.8 1.8 2.7 2.7  

Source: CRTC data collection

b) Technology indicators

Figure 5.1.2 Annual telecommunications revenue growth, by market sector

This clustered column charts shows the revenue growth from newer telecommunication services versus legacy telecommunication services in billions of dollars for each year between 2010, 2011 and 2012. Newer services consists of wireless, internet, and newer data protocols. Legacy services consists of local and access, legacy data and private line, and long distance. Wireless: 1.1, 1.1, 1.2; Internet: 0.2, 0.4, 0.4; Newer data protocols: 0.1, 0.2, 0.1; Local and access: -0.2, -0.2, -0.4; Legacy data and private line: -0.1, -0.1, 0; Long distance: -0.4, -0.5, -0.3.

Source: CRTC data collection

Figure 5.1.3 Residential IP-provisioned service revenues

This bar chart show residential IPTV, Internet Access, Voice via cable and total IP-provisioned service revenues (billions) for 2010, 2011 and 2012. IPTV: 0.2, 0.3, 0.6; Internet Access: 4.5, 4.9, 5.4; Voice via cable: 1.2,1.3,1.3; Total: 6.0, 6.5, 7.3.

Source: CRTC data collection

Figure 5.1.4 Total telecommunications revenue market share, by type of TSP, 2012

This is a single pie chart that shows the telecommunications revenue market share by type of service provider in 2012. There are four types of service providers in this pie chart. Incumbent TSPs (excludes out of territory): 52%; Cable BDUs and other facilities based TSPs: 33%; Incumbent TSPs (out of territory): 11%; Resellers: 4%.

Source: CRTC data collection

c) Industry characteristics

Table 5.1.3 Wireline telecommunications revenue market share (%), by type of TSP, 2012
  Retail Wholesale Total
Residential Business Total
Incumbent TSPs (excl. out-of-territory) 51.7 65.7 57.9 72.1 59.7
Alternative TSPs Incumbent TSPs (out-of-territory) 0.1 12.3 5.5 12.7 6.4
Facilities-based non-incumbent TSPs 42.8 13.2 29.7 12.1 27.5
Resellers 5.3 8.8 6.9 3.1 6.4
Alternative TSPs subtotal 48.6 33.2 41.8 25.6 39.8

Source: CRTC data collection

Figure 5.1.5 Distribution of telecommunications revenues, by market sector

These are side by side pie charts that show the telecommunications revenue distribution by market segment for 2008 and 2012. The five market segments displayed in each of pie chart are local and access, long distance, internet, data and private line, and wireless. Local and access: 25%, 20%; Long distance: 11%, 6%; Internet: 15%, 17%; Data and private line: 11%, 11%; Wireless: 38%, 46%.

Source: CRTC data collection

Table 5.1.4 Percentage of telecommunications revenues generated by companies operating in multiple markets
Number of markets1 Number of reporting companies operating in these markets2 Percentage of telecom revenues generated in these markets
  2010 2011 2012 2010 2011 2012
6 10 10 10 89 88 87
5 12 14 15 5 5 6
4 23 19 22 3 2 2
3 29 38 41 2 2 2
2 31 33 26 1 2 1
1 56 52 65 1 1 1
  • Markets includes local and access, long distance, Internet, data and private line, and wireless markets.
  • Affiliates are included with their parent company.

Source: CRTC data collection

Figure 5.1.6 Telecommunications revenues for the top 5 company groups, the next 5 company groups, and the remaining company groups

This bar chart show telecommunications revenues for the top 5 group of companies, the next top 5 group of companies and the remaining companies for 2010, 2011 and 2012. Top 5 companies: 87%, 85% and 85%; Next 5 companies: 8%, 8% and 9%; Remaining companies: 5%, 6% and 7%.

  • Top 5 are Bell, MTS, Rogers, Shaw and TCC.
  • Next 5 are Bragg, Cogeco, Quebecor, SaskTel and Telesat Canada

Source: CRTC data collection

Figure 5.1.7 Total telecommunications revenue market share, by type of TSP, 2012

This is a bar chart that shows the various types of telecommunications service providers’ revenue share and the total number of providers as a percent of total number of industry providers of telecommunication services in 2012. There are five types of service providers in this bar chart. Large incumbent TSPs (including out-of-territory): 63%, 0.8%; Small incumbent TSPs: 1%, 4.0%; Resellers: 4%, 68.5%; Other facilities-based TSPs: 3%, 18.8%; Cable BDUs: 30%, 7.9%.

Source: CRTC data collection

Table 5.1.5 Total telecommunications revenues, by type of service provider ($ millions)
2009 2010 2011 2012
Incumbent TSPs Large incumbent TSPs 26,777.9 26,752.3 27,203.0# 27,478.5
Small incumbent TSPs 401.8 417.5 469.9 474.4
Subtotal 27,179.7 27,169.8 27,672.9# 27,952.9
Less: out-of-territory 4,290.6 4,326.1 4,105.6 # 4,934.6
Incumbents (excl. out-of-territory) 22,889.1 22,843.7 23,567.3 23,018.3
Percent of total 56% 55% 55% 52%
Alternative
TSPs
Facilities-based carriers Incumbents (out-of-territory) 4,290.6 4,326.1 4,105.6 4,934.6
Cable BDUs 11,428.4 12,237.0 12,734.9 13,272.9
Utility telcos and other 723.7 713.5 849.8 1,148.7
Subtotal alternative TSPs 16,442.6 17,276.5 17,690.3 19,356.2
Resellers 1,594.7 1,533.8 1,522.8 1,540.7
Total facilities-based and resellers 18,037.2 18,810.3 19,213.1 20,896.9
Percent of total 44% 45% 45% 48%
Total 40,926.4 41,654.0 42,780.4 43,915.2

Source: CRTC data collection

d) Financial performance

Figure 5.1.8 Telecommunications revenues and EBITDA margins

This line clustered column chart on two axes shows the wireline, wireless and total telecom revenues in billions of dollars and wireline and wireless EBITDA margins for each year between 2008 and 2012. Note that wireline EBITDA margins represent only Incumbent TSPs which includes their out of territory operations. Wireline: 24.3, 24.1, 23.7, 23.7, 23.5; Wireless: 16.0, 16.9, 18.0, 19.1, 20.4; Wireline: 23.7%, 24.2%, 18.6%, 20.5%, 21.9%; Wireless: 44.9%, 43.1%, 41.1%, 42.8%, 40.1%.

  • 2010 Wireline – Incumbent TSPs (including out-of-territory) EBITDA figure has been restated due to company adjustments.

Source: CRTC data collection

 

Table 5.1.6 Telecommunications capex, by type of TSP ($ billions)
  2008 2009 2010 2011 2012 CAGR 2008-2012
Wireline Incumbent TSPs1 4.1 4.2 4.4 4.6 4.4 1.6%
Percentage growth -1.4 1.4 5.1 5.4 -5.0  
Alternative TSPs2 Facilities-based TSPs 1.7 1.5 2.1 2.6# 2.7 12.1%
Percentage growth 5.6 -10.7 40.2 20.5 4.8  
Resellers 0.1 0.0 0.0 0.0 0.0 -14.8%
Percentage growth -2.5 -59.0 -35.5 33.6 48.8  
Alternative TSPs total 1.8 1.6 2.2 2.6# 2.7 11.3%
Percentage growth 5.2 -12.8 38.7 20.7 5.2  
Wireline total 5.9 5.7 6.6 7.2 7.1 4.8%
Percentage growth 0.5 -2.9 14.2 10.4 -1.3  
Wireless 6.1 2.2 1.8 2.3# 2.5 -19.7%
Percentage growth 220.2 -63.0 -18.9 27.2 9.2  
Wireline and wireless total 12.0 8.0 8.4 9.6 9.7 -5.2%
Percentage growth 54.1 -33.4 4.9 14.1 1.2  

1. Included out-of-territory operations

2. Excludes incumbent out-of-territory operations

  • Globalive, Public Mobile and Data & Audio expenditures were excluded due to insufficient data.

Source: CRTC data collection

Figure 5.1.9 Telecommunications capex as a percentage of revenues, by type of TSP1

This line chart shows the capital expenditures as a percentage of revenues by type of TSP for each year between 2009 and 2012. There are three types of TSPs in this line chart. Wireless: 13%, 10%, 12%, 12%; Incumbent TSPs (including out of territory): 24%, 27%, 29%, 28%; Non-incumbent facilities based alternative TSPs: 28%, 37%, 43%, 42%.

1. Incumbent TSPs (including out-of-territory) and cable BDUs and other facilities-based TSPs exclude their respective wireless services.

  • Globalive, Public Mobile and Data & Audio expenditures were excluded due to insufficient data.
Source: CRTC data collection

e) Forbearance and wholesale revenue data

Table 5.1.7 Percentage of telecommunications revenues generated by forborne services
  2008 2009 2010 2011 2012
Local and access1  75 71 73 76 77
Long distance 94 96 96 95 99
Internet 98 99 98 98 98
Data and private line1  80 82 81 83 84
Wireless 100 100 100 100 100
Overall 90 91 92 93 93
  • Additional companies reported in 2012

Source: CRTC data collection     

Figure 5.1.10 Telecommunications wholesale service revenues, tariff v. off-tariff v. non-tariff, 2012

This is a single pie chart that shows the percent of telecommunications wholesale services revenues that are tariff, off-tariff and non-tariff for 2012. Tariff: 24%; Off-tariff: 3%; Non-tariff: 73%.

Source: CRTC data collection

Figure 5.1.11 Telecommunications wholesale service revenues, by type of service, 2012

This is a single pie chart that shows the wholesale telecommunications revenue market share by type of service in 2012. Local and access: 33%; High-speed access (WHSA) services: 9%; Private line and Ethernet services: 27%; Support structures: 2% and other: 29%.

Source: CRTC data collection

5.2 Wireline voice market sector

This pie chart shows wireline revenues as a proportion of all Telecommunications revenues. In 2012, Wireline revenues accounted for 26% of all Telecommunications revenues, which were $43.9 billion.

Overview

Canadians were served by over 100 providers of local telephone service and over 150 providers of long distance service in 2012. These service providers included the following:

  • large incumbent TSPs, which provide both local and long distance services, primarily over their own networks;
  • small incumbent TSPs, which operate in limited areas of Ontario, Quebec, and British Columbia, and include municipally owned, public, and private carriers;
  • cable BDUs, which provide network-based local and long distance services on a managed network;
  • ISPs which provide local and/or long distance service over the public Internet network; and
  • resellers, which do not own their own facilities and tend to concentrate on the long distance market by offering dial-around or prepaid card services.

This section presents revenue and demand quantities (i.e., number of local subscriber lines, payphones and long distance minutes) generally over a five-year period to display the trends in the sector. Performance and technology indicators, such as ARPU and market share data, and measurement data identifying innovation and technology deployment in the network and service offerings are also provided, generally for a five-year period.

Wireline voice sector at a glance
  2011 2012 % change
Revenues ($ billions) 11.8 11.1 -5.8
Local and access1  8.8 8.5 -4.0
Long distance2  3.0 2.7 -11.2
Local lines (millions) 19.9 19.4 -2.7
Monthly retail local and long distance revenues per line $47.31# $46.27 -2.2
Monthly retail local revenues per line $36.28# $36.19 -0.3
Residence $31.23# $30.80 -1.3
Business $46.65# $47.35 1.5
Retail long distance revenues per minute $0.058# $0.055 -5.0
Residence $0.068# $0.067 -0.8
Business $0.044# $0.040 -10.0
Incumbent revenue market share (excluding out-of-territory)
Local and access 76% 74%  
Long distance 61%# 63%  
  1. Revenues from telephony services that do not involve connectivity to the PSTN (i.e. computer‑to‑computer communication) and revenues from wireline terminal equipment sales (telephones and PBX equipment) are excluded from local and access revenues.
  2. Long distance calls originating from mobile phones are included in the wireless section of this report. However, revenues and minutes from wireline and wireless long distance calls associated with calling cards are included in the wireline voice sector.

Source: CRTC data collection

Statistical information – Wireline voice market sector

a) Industry revenues

Table 5.2.1 Local and access, and long distance revenues
  2008 2009 2010 2011 2012 CAGR
2008 – 2012
Total local and access revenues ($ millions) 9,550 9,386 9,132 8,962# 8,584  -2.6%
Annual growth (%) 0.1 -1.7 -2.7 -1.9 -4.2   
Less: contribution revenues
($ millions)
209 203 165 157  132  -10.9%
Local and access service revenues ($ millions) 9,342 9,183 8,967 8,806#  8,453  -2.5%
Annual growth (%) 0.2 -1.7 -2.4 -1.8  -4.0  
Long distance revenues
($ millions)
4,153 3,856 3,432 3,026#  2,687 -10.3%
Annual growth (%) -3.8 -7.1 -11.0 -11.8  -11.2  
Local and access and long distance revenues ($ millions) 13,494 13,039 12,399 11,831#  11,140 -4.7 %
Annual growth (%) -1.1 -3.4 -4.9 -4.6  -5.8  
  • Excludes revenues from small, access-independent VoIP providers.

Source: CRTC data collection

Figure 5.2.1 Large incumbent TSPs’ payphone revenues and quantities

This chart contains two bar charts. The chart on the left hand side contains a bar chart depicting the volume of payphones (in thousands) for the years 2008 through 2012 and a line chart showing retail revenues per payphone for the same years. Payphones: 2008: 95, 2009: 89, 2010: 82, 2011: 75, 2012: 72  Retail revenue per payphone:  2008: $1,091, 2009: $969, 2010: $860, 2011: $718, 2012: $621.  The chart on the right hand side contains a bar chart depicting the percentage of coin-operated payphones for the years 2008 through 2012. Percentage of coin-operated pay telephones:  2008: 90%, 2009: 89%, 2010: 91%, 2011: 94% 2012: 93%.

  • Approximately 10% of payphones are equipped with teletypewriter (TTY) capability.

Source: CRTC data collection

Table 5.2.2 Local and access revenues, by type of TSP ($ millions)
  2009 2010 2011 2012 CAGR
2009 – 2012
Residential
Incumbent TSPs (excluding out-of-territory) 3,546 3,349 3,129 2,906  -6.4 %
Annual growth % -7.3 -5.6 -6.6 -7.1  
Incumbent TSPs (out-of-territory) 9 9 12# 16 20.2 %
Annual growth % -5.9 -1.8 31.7 34.2  
Non-incumbent, alternative TSPs
(excluding cable BDUs)
140 123 161# 173  7.3 %
Annual growth % 10.7 -12.2 30.7 7.6  
Cable BDUs 1,099 1,252 1,285 1,307  6.0 %
Annual growth % 21.3 13.9 2.6 1.7  
Total residential 4,794 4,732 4,586 4,401  -2.8 %
Annual growth % -1.5 -1.3 -3.1 -4.0  
Business
Incumbent TSPs (excluding out-of-territory) 3,017 2,934 2,813# 2,664  -4.1 %
Annual growth % -2.6 -2.7 -4.1 -5.3  
Incumbent TSPs (out-of-territory) 309 270 259# 306 -0.3 %
Annual growth % -0.1 -12.6 -4.0 18.1  
Non-incumbent, alternative TSPs 189 182 266# 291 15.5 %
Annual growth % 28.7 -3.9 46.3 9.4  
Total business 3,514 3,386 3,339# 3,261  -2.5 %
Annual growth % -1.1 -3.7 -1.4 -2.3  
Retail
Incumbent TSPs (excluding out-of-territory) 6,563 6,282 5,942# 5,570  -5.3 %
Annual growth % -5.2 -4.3 -5.4 -6.3  
Incumbent TSPs (out-of-territory) 318 279 271# 322 0.4 %
Annual growth % -0.3 -12.3 -2.9 18.8  
Non-incumbent, alternative TSPs 1,428 1,556 1,711 # 1,771  7.4 %
Annual growth % 21.0 9.0 10.0 3.5  
Total retail 8,308 8,117 7,924# 7,663  -2.7 %
Annual growth % -1.3 -2.3 -2.4 -3.3  
Wholesale
Incumbent TSPs (excluding out-of-territory) 660 653 682# 623 -1.9 %
Annual growth % -3.8 -1.1 4.5 -8.7  
Incumbent TSPs (out-of-territory) 115 105 112# 85 -9.7 %
Annual growth % 0.4 -8.6 6.5 -24.2  
Non-incumbent, alternative TSPs 49 41 39# 44  -3.7 %
Annual growth % -3.7 -17.6 -4.6 13.6  
Total wholesale 824 798 832# 751  -3.0 %
Annual growth % -3.2 -3.1 4.3 -9.8  
Total
Incumbent TSPs (excluding out-of-territory) 7,223 6,935 6,624# 6,193 -5.0 %
Annual growth % -5.1 -4.0 -4.5 -6.5  
Incumbent TSPs (out-of-territory) 432 383 382# 406  -2.1 %
Annual growth % -0.1 -11.3 -0.3 6.2  
Non-incumbent, alternative TSPs 1,477 1,597 1,750# 1,815  7.1 %
Annual growth % 20.0 8.1 9.6 3.7  
Total revenues 9,132 8,915 8,756# 8,414  -2.7 %
Annual growth % -1.5 -2.4 -1.8 -3.9  

Source: CRTC data collection

Table 5.2.3 Local wholesale revenues, by major component ($ millions)
  2008 2009 2010 2011 2012 CAGR
2008 – 2012
Interconnection 281 280 276 254 220  -5.9%
Centrex 97 97 89 88  76  -5.9%
PSTN access 280 290 288 354  327  4.0%
Unbundled loops 116 92 79 60  47  -20.3%
Other revenues 47 33 42 42  44  -1.9%
Total 821 792 774 798  714  -3.4%

Source: CRTC data collection

Table 5.2.4 Long distance revenues, by type of TSP ($ millions)
  2009 2010 2011 2012 CAGR
2009 – 2012
Residential
Incumbent TSPs (excluding out-of-territory) 1,288 1,136 1,051# 931 -10.2%
Annual growth % -10.6 -11.8 -7.5 -11.4  
Incumbent TSPs (out-of-territory) 2 2 1 1 -26.0%
Annual growth % -21.5 -16.4 -21.8 -38.1  
Non-incumbent, alternative TSPs 709 590 554 492 -11.5%
Annual growth % -2.5 -16.9 -6.0 -11.2  
Total residential 1,999 1,728 1,606# 1,424 -10.7%
Annual growth % -7.9 -13.6 -7.0 -11.3  
Business
Incumbent TSPs (excluding out-of-territory) 669 565 491# 449 -12.5%
Annual growth % -2.4 -15.6 -13.1 -8.5  
Incumbent TSPs (out-of-territory) 161 115 119# 89 -17.9%
Annual growth % -8.4 -28.2 2.7 -25.0  
Non-incumbent, alternative TSPs 247 226 193 173 -11.1%
Annual growth % -16.2 -8.3 -14.8 -10.2  
Total business 1,077 907 802# 711 -12.9%
Annual growth % -6.9 -15.8 -11.5 -11.3  
Retail
Incumbent TSPs (excluding out-of-territory) 1,957 1,701 1,542# 1,380 -11.0%
Annual growth % -7.9 -13.1 -9.4 -10.5  
Incumbent TSPs (out-of-territory) 163 117 120# 90 -18.0%
Annual growth % -8.6 -28.1 2.3 -25.1  
Non-incumbent, alternative TSPs 956 816 747 665 -11.4%
Annual growth % -6.4 -14.6 -8.5 -11.0  
Total retail 3,076 2,634 2,408# 2,135 -11.5%
Annual growth % -7.5 -14.4 -8.6 -11.3  
Wholesale
Incumbent TSPs (excluding out-of-territory) 373 311 315# 323 -4.6%
Annual growth % -11.2 -16.6 1.3 2.6  
Incumbent TSPs (out-of-territory) 231 229 205# 138 -15.8%
Annual growth % -11.8 -1.1 -10.5 -32.5  
Non-incumbent, alternative TSPs 176 257 97 90 -20.0%
Annual growth % 21.4 46.3 -62.3 -7.1  
Total wholesale 780 797 617# 552 -10.9%
Annual growth % -5.7 2.2 -22.6 -10.6  
Total
Incumbent TSPs (excluding out-of-territory) 2,330 2,012 1,857# 1,704 -9.9%
Annual growth % -8.5 -13.6 -7.7 -8.2  
Incumbent TSPs (out-of-territory) 394 346 325# 228 -16.7%
Annual growth % -10.5 -12.2 -6.2 -29.8  
Non-incumbent, alternative TSPs 1,132 1,073 844 755 -12.6%
Annual growth % -3.0 -5.2 -21.4 -10.5  
Total revenues 3,856 3,432 3,026# 2,687 -11.3%
Annual growth % -7.1 -11.0 -11.8 -11.2  

Source: CRTC data collection

b) Subscriber line and minute data

Table 5.2.5 Number of local telephone lines, access dependent v. access independent (thousands)
  2008 2009 2010 2011 2012 CAGR
2008 – 2012
Local lines excluding  access-independent VoIP providers 20,947 20,348 19,996 19,918 #  19,388  -1.9%
Annual growth % 0.1 -2.9 -1.7 -0.4  -2.7  
Access-independent VoIP lines 153 161 n/a 356 812 51.8 %
Annual growth % -8.5 5.0 n/a n/a 128.5  
  • Additional companies responded in 2012.
  • Includes non-revenue generating lines.

Source: CRTC data collection

Figure 5.2.2 Access-independent and access-dependent retail VoIP local lines, by market 2012

This bar chart contains VoIP lines in millions categorized by Residence Access Dependent, Business Access Dependent, Residence Access Independent and Business Access Independent for 2012. Residence Access Dependent: 4.4, Business Access Dependent: 0.4, Residence Access Independent: 0.7, Business Access Independent: 0.1.

Source: CRTC data collection

Table 5.2.6 Local and access lines, by type of TSP (thousands)
  2009 2010 2011 2012 CAGR
2009 – 2012
Residential
Incumbent TSPs (excluding out-of-territory) 8,818 8,142 7,543 6,942 -7.7%
Annual growth % -7.6 -7.7 -7.4 -8.0  
Incumbent TSPs (out-of-territory) 28 27 34 33 4.7%
Annual growth % 4.6 -6.1 26.7 -3.5  
Non-incumbent, alternative TSPs
(excluding cable BDUs)
416 463 600 674 17.4%
Annual growth % -17.6 11.3 29.5 12.3  
Cable BDUs 3,425 3,947 4,061 4,258 7.5%
Annual growth % 17.4 15.2 2.9 4.8  
Total residential 12,687 12,578 12,238 11,907 -2.1%
Annual growth % -2.3 -0.9 -2.7 -2.7  
Business
Incumbent TSPs (excluding out-of-territory) 4,968 4,721 4,598# 4,441 -3.7%
Annual growth % -5.7 -5.0 -2.6 -3.4  
Incumbent TSPs (out-of-territory) 617 638 752 639 1.2%
Annual growth % 0.5 3.3 17.9 -15.0  
Non-incumbent, alternative TSPs 435 457 614 660 14.9%
Annual growth % 11.7 5.0 34.5 7.4  
Total business 6,021 5,815 5,964# 5,740 -1.6%
Annual growth % -4.0 -3.4 2.6 -3.8  
Retail
Incumbent TSPs (excluding out-of-territory) 13,786 12,863 12,140# 11,383 -6.2%
Annual growth % -6.9 -6.7 -5.6 -6.2  
Incumbent TSPs (out-of-territory) 646 664 786 671 1.3%
Annual growth % 0.7 2.9 18.3 -14.5  
Non-incumbent, alternative TSPs 4,276 4,867 5,276 5,592 9.4%
Annual growth % 12.2 13.8 8.4 6.0  
Total retail 18,708 18,394 18,202# 17,647 -1.9%
Annual growth % -2.9 -1.7 -1.0 -3.0  
Wholesale
Incumbent TSPs (excluding out-of-territory) 533 515 525# 495 -2.5%
Annual growth % -14.4 -3.4 1.9 -5.8  
Incumbent TSPs (out-of-territory) 300 266 322 247 -6.2%
Annual growth % 14.6 -11.2 21.0 -23.3  
Non-incumbent, alternative TSPs 99 88 151# 300 44.7%
Annual growth % 1.7 -11.1 71.7 98.6  
Total wholesale 932 870 999# 1,042 3.8%
Annual growth % -5.1 -6.7 14.8 4.4  
Total
Incumbent TSPs (excluding out-of-territory) 14,319 13,378 12,655# 11,878 -6.0%
Annual growth % -7.2 -6.6 -5.4 -6.1  
Incumbent TSPs (out-of-territory) 946 931 1,108 919 -1.0%
Annual growth % 4.7 -1.6 19.1 -17.1  
Non-incumbent, alternative TSPs 4,375 4,955 5,437 5,892 10.4%
Annual growth % 11.9 13.2 9.7 8.4  
Total lines 19,640 19,263 19,200# 18,689 -1.6%
Annual growth % -3.0 -1.9 -0.3 -2.7  

Source: CRTC data collection

Figure 5.2.3 Alternative TSP local retail lines (excluding incumbent out-of-territory), by type of facility

This bar chart shows local retail lines in millions, categorized by owned, leased and resold lines for the years 2008 through 2012. For 2008:  Owned lines 2.8, Leased lines 0.5, and Resold lines 0.1.  For 2009: Owned lines 3.5, Leased lines 0.3 and Resold lines 0.1. For 2010: Owned lines 4.1, Leased lines 0.2 and Resold lines 0.2. For 2011: Owned lines 4.3, Leased lines 0.1 and Resold lines 0.2. For 2012: Owned lines 4.5, Leased lines 0.1 and Resold lines 0.2.

Source: CRTC data collection

Figure 5.2.4 Alternative TSP local residential and business lines, by type of facility, 2012

This chart contains two pie graphs. The first shows alternative TSP local share by type of facility for residence lines:  Owned lines 98%, and Resold lines 2%.  The second pie chart shows alternative TSP local share by type of facility for business lines:  Owned lines 67%, Leased lines 14%, and Resold lines 19%.

Source: CRTC data collection

c) Performance and technology indicators

 

Table 5.2.7 Local and long distance retail monthly revenues per line ($)
Local and long distance 2009 2010 2011 2012 CAGR
2009 – 2012
Residential 44.62 42.79 42.17#  40.77 -3.0%
Annual growth % -1.2 -4.1 -1.5  -3.3  
Business 63.55 61.50 57.85# 57.67  -3.2%
Annual growth % 1.6 -3.2 -5.9 -0.3   
Total retail 50.71 48.71 47.31# 46.27 - 3.0%
Annual growth % -0.2 -3.9 -2.9  -2.2  

Source: CRTC data collection

Table 5.2.8 Local and access retail monthly revenues ($), per line by type of TSP
  2009 2010 2011 2012 CAGR
2009 – 2012
 Residential
Incumbent TSPs (excluding out-of-territory) 33.51  34.27 34.57 34.88 1.3%
Annual growth % 0.3 2.3 0.9 0.9  
Incumbent TSPs (out-of-territory)  26.42  27.62 28.71# 39.93 14.8%
Annual growth % -10.0 4.6 3.9 39.1  
Non-incumbent, alternative TSPs
(excluding cable BDUs)
 28.04  22.10 22.31# 21.38 -8.6%
Annual growth % 34.4 -21.2 0.9 -4.2  
Cable BDUs  26.73  26.42 26.36 25.58 -1.5%
Annual growth % 3.3 -1.1 -0.2 -3.0  
Total residential  31.49  31.35 31.23 30.80 -0.7%
Annual growth % 0.8 -0.4 -0.4 -1.3  
 Business
Incumbent TSPs (excluding out-of-territory)  50.60  51.79 50.99# 49.99 -0.4%
Annual growth % 3.4 2.4 -1.5 2.0  
Incumbent TSPs (out-of-territory)  41.67  35.26 28.71# 39.91 -1.4%
Annual growth % -0.6 -15.4 -18.6 39.0  
Non-incumbent, alternative TSPs  36.22  33.17 36.09# 36.76 0.5%
Annual growth % 15.2 -8.4 8.8 1.9  
Total business  48.64  48.51 46.65# 47.35 -0.9%
Annual growth % 3.1 -0.3 -3.8 1.5  
 Retail
Incumbent TSPs (excluding out-of-territory)  39.67  40.70 40.79# 40.78 0.9%
Annual growth % 1.8 2.6 0.2 0.0  
Incumbent TSPs (out-of-territory)  41.00  34.95 28.71# 39.91 -0.9%
Annual growth % -1.0 -14.8 -17.9 39.0  
Non-incumbent, alternative TSPs  27.82  26.65 27.03# 26.39 -1.7%
Annual growth % 7.9 -4.2 1.4 -2.4  
Total retail  37.01  36.78 36.28# 36.19 -0.7%
Annual growth % 1.6 -0.6 -1.3 -0.3  

Source: CRTC data collection

Table 5.2.9 Local and access, and long distance forborne revenues and lines (%)
  2009 2010 2011 2012
Forborne revenues
Local and access1  71 73 76 72
Long distance 96 96 95 96
Forborne local lines
Residential 77 80 82 84
Business 68 72 76 78
  1. Additional companies responded in 2012.

Source: CRTC data collection

Table 5.2.10 Incumbent TSP provincial retail local market share, by line (%)
Province 2009 2010 2011 2012
British Columbia 75.6 67.3 65.2 60.9
Alberta 71.7 68.2 66.8 64.6
Saskatchewan 94.3 93.0 92.5 90.9
Manitoba 87.1 83.7 80.2 77.4
Ontario 73.4 70.2 67.6 66.4
Quebec 67.0 62.8 58.0 55.5
New Brunswick 87.5 85.1 83.1 81.6
Nova Scotia 70.4 67.8 65.1 65.8
Prince Edward Island 79.2 74.7 71.7 71.3
Newfoundland and Labrador 90.6 89.4 90.9 81.2
All provinces 73.8 69.8 66.9 64.8

Source: CRTC data collection

Table 5.2.11 Incumbent TSP residential and business local market share (%), by line for major centres
Province Major centre Residential lines Business lines
2011 2012 2011 2012
British Columbia Vancouver 61.1 56.5 62.8 62.3
Victoria 48.5 45.1 66.1 61.6
Alberta Calgary 52.3 49.6 62.2 61.0
Edmonton 58.8 56.1 64.7 62.2
Saskatchewan Saskatoon 76.8 72.7 96.1 94.2
Regina 85.6 83.0 98.1 97.6
Manitoba Winnipeg 62.7 56.1 84.5 82.6
Ontario Toronto 57.9 55.4 72.9 75.9
Ottawa  – Gatineau 56.7 53.4 88.4 88.8
Hamilton 54.8 50.9 75.0 75.1
London 59.5 56.3 75.3 76.9
Kitchener  – Waterloo 56.9 53.8 76.3 76.7
St. Catharines  – Niagara 63.4 59.6 80.2 80.8
Windsor 65.3 61.9 67.2 68.1
Oshawa 53.8 52.1 83.9 86.4
Quebec Montréal 48.4 44.6 73.6 72.6
Québec 39.9 38.0 69.5 68.2
New Brunswick Fredericton 72.9 72.4 99.5 99.6
Nova Scotia Halifax 45.6 48.8 76.0 75.6
Prince Edward Island Charlottetown 53.0 51.7 76.3 75.2
Newfoundland and Labrador St. John's 75.6 70.3 99.7 99.3
  • Major centre boundaries are defined using Statistics Canada’s census metropolitan area and census agglomeration definitions.

Source: CRTC data collection

Figure 5.2.5 Number of payphones per 1000 households

This bar chart shows the number of payphones per 1000 households for the years 2008 through 2012. For 2008:  7.2.  For 2009: 6.7. For 2010: 6.0. For 2011: 5.4. For 2012: 5.1.

Source: CRTC data collection

Table 5.2.12 Large incumbent TSPs’ retail long distance revenue market share (%), by region
Region 2008 2009 2010 2011 2012
B.C., Alberta 73 74 68 74 75
Saskatchewan 85 84 83 92 92
Manitoba 83 81 78 84 83
Ontario, Quebec 56 55 61 71 70
Atlantic 81 80 81 83 83

Source: CRTC data collection

Table 5.2.13 Long distance retail revenues ($) per minute, by type of TSP
  2009 2010 2011 2012 CAGR
2009 - 2012
Residential
Incumbent TSPs (excluding out-of-territory) 0.100 0.092 0.089# 0.088 -4.3 %
Annual growth % -9.5 -8.4 -2.3 -2.0   
Incumbent TSPs (out-of-territory) 0.071 0.082 0.084  0.072  0.4%
Annual growth % 3.4 14.1 2.9  -13.8  
Non-incumbent, alternative TSPs 0.054 0.052 0.046  0.047  -5.1%
Annual growth % -5.9 -4.9 -10.4  0.4  
Total residential 0.077 0.072 0.068#  0.067 -4.5 %
Annual growth % -9.0 -5.8 -6.6  -0.8  
Business
Incumbent TSPs (excluding out-of-territory) 0.067 0.059 0.061#  0.049 -9.7%
Annual growth % 0.8 -11.7 2.6  -18.8  
Incumbent TSPs (out-of-territory) 0.037 0.028 0.031#  0.027  -10.1%
Annual growth % -4.0 -24.0 12.1  -14.7  
Non-incumbent, alternative TSPs 0.039 0.038 0.031  0.032  -6.7%
Annual growth % -15.1 -1.7 -20.2  3.6  
Total business 0.052 0.046 0.044# 0.040 -8.6 %
Annual growth % -4.0 -11.0 -4.7  -10.0  

Source: CRTC data collection

Figure 5.2.6 Fibre-based lines (FTTN and FTTP) as a percentage of total lines, 2012

This pie chart contains the percentage of FTTN, FTTP and Non fibre lines for 2012.  FTTN: 20.1%, FTTH: 1.8% and Non fibre: 78.1%.

Source: CRTC data collection

5.3 Internet market sector

This pie chart shows the percentage of Internet revenues as a proportion of all telecommunications revenues in 2012.  Internet: 17%; Telecommunications revenues: $43.9 billion.

Overview

Canadians were served by over 500 Internet service providers. Incumbent TSPs provided Internet services using mainly DSL, fibre-optic and dial-up  facilities. Cable companies provided service mainly via cable modem and fibre-optic, facilities. Utility telcos, municipalities, and other TSPs provided Internet services using DSL, fibre-optic, satellite, fixed-wireless, and dial-up facilities. Resellers essentially rely on facilities-based TSPs to provide them with facilities on a wholesale basis. Resellers provided Internet access service, generally using leased DSL facilities and, to a lesser extent, cable-modem, and fibre-optic facilities.

This section presents revenue and demand quantities (i.e., number of Internet subscribers) generally over a five-year period to display the trends in the sector. Performance and technology indicators, such as ARPU and market share data, as well as plans and pricing data are also presented.

Internet sector and broadband availability at a glance
  2011 2012 % Growth
Revenues ($ billions) 7.2 7.6 5.9
Internet access and transport
Residential 4.9 5.4 9.1
Business 1.2 1.2 0.7
Wholesale 0.3 0.3 9.3
Other 0.8 0.7 -7.9
Residential subscribers (millions) 10.7 11.0 3.0
Residential high-speed access revenues per subscriber per month $38.79 $41.05  
Internet access revenue market share
Top five major ISPs (including affiliates) 76% 76%  
Cable operators 51% 52%  
ILECs (excluding out-of-territory) 37% 37%  
Residential penetration:   All speeds 78% 79%  
High-speed 76% 78%  
Broadband (1.5 Mbps and higher) 72% 75%  
Broadband (5 Mbps and higher) 54% 62%  
Average GB downloaded per month per residential subscriber 17.9 28.4 56.2
Average GB uploaded per month per residential subscriber 3.8 5.4 42.2
Monthly average residential high-speed service churn rate 1.65% 1.83%  
Monthly average business high-speed service churn rate 1.57% 2.49%  
  • Rural is defined as areas with a density of fewer than 400 people per square kilometre, or population centres with fewer than 1,000 people.
  • The top five major ISPs are Bell Canada, Quebecor, Rogers, Shaw and TCC.
  • Churn rate is a measure of subscriber turnover, expressed as an average annual percentage. It is derived by dividing the number of subscribers that have left by the total number of Internet subscribers.  
Source: CRTC data collection

Statistical information – Internet market sector

a) Industry revenues

Table 5.3.1 Internet revenues, by type of service ($ millions)
  2008 2009 2010 2011 2012  Growth
2011-2012
 CAGR
2008-2012
Residential Incumbent TSPs (excluding out-of-territory)
Dial-up 116 92 64 46 30 -34.1% -28.5%
High-speed 1,406 1,506 1,588 1,732 1,860 7.4% 7.2%
Total 1,522 1,598 1,652 1,778 1,890 6.3% 5.6%
Cable BDUs
Dial-up 2 1 1 1 0 -32.4% -32.2%
High-speed 2,129 2,419 2,572 2,811 3,065 9.0% 9.5%
Total 2,131 2,420 2,573 2,811 3,065 9.0% 9.5%
Incumbent TSPs (excluding out-of-territory) plus cable BDUs
Dial-up 118 93 65 47 31 -34.1% -28.6%
High-speed 3,535 3,925 4,160 4,543 4,925 8.4% 8.6%
Total 3,654 4,018 4,225 4,590 4,956 8.0% 7.9%
Other TSPs
Dial-up 71 48 31 23 12 -44.8% -35.2%
High-speed 175 219 282 310 400 29.0% 23.0%
 Total 245 267 313 332 413 24.0% 13.9%
Total of the above
Dial-up 189 141 96 69 43 -37.6% -30.8%
High-speed 3,710 4,144 4,442 4,853 5,325 9.7% 9.5%
Residential total 3,899 4,285 4,538 4,923 5,369 9.1% 8.3%
Business Incumbent TSPs (excluding out-of-territory) 457 444 478 481 499 3.6% 2.2%
Cable BDUs 201 227 284 309 273 -11.4% 8.0%
Total 657 671 762 790 772 -2.3% 4.1%
Other TSPs
Incumbent TSPs  (out-of-territory) 98 93 81 81 81 -0.1% -4.7%
Resellers, utility telcos, and other carriers 241 255 282 272 285 4.9% 4.2%
Total 339 348 364 353 366 3.7% 1.9%
Business access total 997 1,019 1,125 1,142 1,138 -0.4% 3.4%
Business transport total 76 67 77 521 651 25.0% -4.0%
Business total 1,073 1,086 1,202 1,194 1,202 0.7% 2.9%
Wholesale
access
Higher capacity access and transport 54 48 42 53 45 -15.7% -4.5%
Lower capacity access 161 213 218 266 303 14.2% 17.1%
Wholesale total 215 261 260 319 348 9.3% 12.8%
Other Applications, equipment, and other Internet-related services 939 868 772 766 706 -7.9% -6.9%
Grand total 6,126 6,499 6,772 7,202 7,625 5.9% 5.6%
  • Wholesale Internet access and transport services are generally sold to ISPs. ISPs use these services to provide Internet access service to their retail customers. Sales to non‑ISP entities, such as VoIP service providers, are included in the wholesale revenues presented in Table 5.3.1 as “Higher capacity access and transport” revenues.
  • “Lower capacity access” includes services such as Bell Canada's GAS, TCC's VPOP, DSL, and cable BDU-provided TPIA service, as well as satellite capacity and dial‑up bundled with Internet access sold to ISPs.
  • In previous years, modem rental fees for residential service were included with Internet access service revenues.  However, the fees are no longer included as of 2008. In 2008, the fees were approximately $121 million.

1. Due to changes in company reporting, the business transport totals in 2011 and 2012 are not comparable to previous years.

Source: CRTC data collection

b) Subscriber data

Table 5.3.2 Residential Internet subscribers, by type of TSP (thousands)
  2008 2009 2010 2011 2012 CAGR
2008-2012
Incumbent TSPs (excluding out-of-territory)
Dial-up 433 286 210 137 97 -31.1%
Annual growth (%) -23.5 -33.9 -26.6 -34.9 -28.8  
Share of total dial-up (%) 59.1 58.8 57.3 55.5 53.2  
High-speed 3,584 3,673 3,762 3,874 4,014 2.9%
Annual growth (%) 5.3 2.5 2.4 3.0 3.6  
Share of total high-speed (%) 39.5 38.4 37.6 37.2 37.1  
Total 4,017 3,959 3,972 4,011 4,111 0.6%
Annual growth (%) 1.2 -1.4 0.3 1.0 2.5  
Share of total (%) 40.9 39.3 38.3 37.6 37.4  
Cable BDUs
Dial-up 18 14 10 7 6 -22.9%
Annual growth (%) 1.9 -24.4 -23.0 -28.9 -14.6  
Share of total dial-up (%) 2.4 2.8 2.8 3.0 3.5  
High-speed 4,990 5,358 5,642 5,839 5,925 4.4%
Annual growth (%) 9.1 7.4 5.3 3.5 1.5  
Share of total high-speed (%) 55.0 56.0 56.4 56.0 54.8  
Total 5,008 5,372 5,653 5,846 5,932 4.3%
Annual growth (%) 9.1 7.3 5.2 3.4 1.5  
Share of total (%) 51.1 53.4 54.5 54.8 54.0  
Incumbent TSPs (excluding out-of-territory) plus cable BDUs total
Dial-up 451 299 220 144 104 -30.8%
Annual growth (%) -22.8 -33.6 -26.5 -34.6 -28.1  
Share of total dial-up (%) 61.6 61.6 60.1 58.5 56.6  
High-speed 8,574 9,031 9,404 9,713 9,939 3.8%
Annual growth (%) 7.5 5.3 4.1 3.3 2.3  
Share of total high-speed (%) 94.5 94.3 94.0 93.2 91.9  
Total 9,024 9,331 9,625 9,857 10,043 2.7%
Annual growth (%) 5.4 3.4 3.1 2.4 1.9  
Share of total (%) 92.0 92.7 92.8 92.4 91.4  
Other TSPs
Dial-up 281 187 146 102 79 -27.1%
Annual growth (%) -19.7 -33.6 -21.7 -30.1 -22.3  
Share of total dial-up (%) 38.4 38.4 39.9 41.5 43.4  
High-speed 503 545 604 712 870 14.7%
Annual growth (%) 32.9 8.2 10.8 18.0 22.1  
Share of total high-speed (%) 5.5 5.7 6.0 6.8 8.1  
Total 785 731 750 815 950 4.9%
Annual growth (%) 32.9 8.2 2.5 8.6 16.6  
Share of total (%) 8.0 7.3 7.2 7.6 8.6  
Dial-up 732 486 366 246 183 -29.3%
Annual growth (%) -21.6 -33.6 -24.6 -32.8 -25.7  
Share of total (%) 7.5 4.8 3.5 2.3 1.7  
High-speed 9,077 9,576 10,008 10,426 10,809 4.5%
Annual growth (%) 8.6 5.5 4.5 4.2 3.7  
Share of total (%) 92.5 95.2 96.5 97.7 98.3  
Grand total 9,809 10,062 10,375 10,672 10,992 2.9%
Annual growth (%) 5.6 2.6 3.1 2.9 3.0  

Source: CRTC data collection

 

Table 5.3.3 Number of business Internet access subscriptions, by type of TSP (thousands)
  2008 2009 2010 2011 2012 CAGR
2008-2012
Dial-up 138 113 84 72 61 -18.3%
Annual growth (%)   -18.1 -26.0 -13.5 -15.2  
High-speed
Incumbent TSPs (excluding out-of-territory) 431 431 447 452 444 0.8%
Annual growth (%)   0.0 3.6 1.3 -1.8  
 Share of total high-speed (%) 56.3 55.5 55.2 52.8 50.4  
Cable BDUs 157 176 199 232 268 14.2%
Annual growth (%)   12.0 13.3 16.6 15.1  
 Share of total high-speed (%) 20.5 22.6 24.6 27.1 30.4  
Total 588 607 646 685 712 4.7%
Annual growth (%)   3.2 6.5 6.0 3.9  
 Share of total high-speed (%) 76.9 78.1 79.8 80.0 80.8  
Other TSPs
  Incumbent TSPs   (out-of-territory) 15 12 11 19 19 5.2%
Annual growth (%)   -21.3 -8.2 76.5 -3.9  
 Share of total high-speed (%) 2.0 1.5 1.4 2.3 2.1  
Resellers, utility telcos and other carriers 162 158 152 152 150 -1.9%
Annual growth (%)   -2.3 -3.8 -0.2 -1.1  
 Share of total high-speed (%) 21.2 20.4 18.8 17.7 17.1  
Total 177 170 163 171 169 -1.2%
Annual growth (%)   -3.9 -4.1 5.0 -1.4  
 Share of total high-speed (%) 23.1 21.9 20.2 20.0 19.2  
Total high-speed 765 777 809 856 881 3.6%
 Annual growth (%)   1.5 4.1 5.8 2.8  

Source: CRTC data collection

 

Figure 5.3.1 Broadband subscriptions - Incumbent TSP v. Cable BDU

This two line chart describes, for the years 2008 to 2012, the number of subscriptions (in millions) of broadband for Incumbent TSPs and for Cable BDUs.  For 2008: 3.0, 3.5; For 2009: 3.3, 4.5; For 2010: 3.6, 5.3; For 2011: 3.7, 5.6; For 2012: 3.9, 5.7.

Source: CRTC data collection

c) Plans and pricing

Figure 5.3.2 High-speed residential subscribers by GB downloadable capacity

This column chart describes the number of gigabytes per month downloadable by residential subscribers versus the percentage of residential subscribers subscribing to plans with at least these limits for the years 2011 and 2012. Those with 20 Gigabytes or more in their plan comprise 89% of all subscriptions in 2011 and 88% in 2012; 40 gigabytes or more: 72% in 2011 and 78% in 2012; 60 gigabytes for more: 61% in 2011 and 76% in 2012; 80 gigabytes or more: 47% in 2011 and 59% in 2012; 100 gigabytes or more: 44% in 2011 and 25% in 2012; 120 gigabytes or more: 42% in 2011 and 45% in 2012; 140 gigabytes or more: 27% in 2011 and 31% in 2012; 160 gigabytes or more: 21% in 2011 and 26% in 2012.  Unlimited: 13% in 2011 and 12 % in 2012.

Source: CRTC data collection

 

Table 5.3.4 Residential Internet speeds and pricing
Downstream Speed 2008 2009 2010 2011 2012
One-month revenue (%)
Lite and wideband up to 256 Kbps 2.9 0.6 0.2 0.3 0.3
Wideband 300 to 1400 Kbps 15.1 8.6 4.3 3.6 1.9
Broadband
1.5 to 4 Mbps 17.3 20.9 20.9 20.3 16.7
5 to 9 Mbps 53.6 46.5 49.1 47.0 42.0
10 to 15 Mbps 10.8 22.4 22.8 16.5 9.4
16 Mbps and higher 0.3 1.0 2.7 12.3 29.7
16 to 49 Mbps - - 2.4 11.8 24.6
50 Mbps and higher - - 0.3 0.6 5.1
Total sample 306.4 320.7 350.0 375.7 418.0
Subscribers (%) 
Lite and wideband up to 256 Kbps 4.3 1.1 0.3 0.4 0.3
Wideband 300 to 1400 Kbps 19.8 12.2 5.8 4.3 2.6
Broadband
1.5 to 4 Mbps 17.0 24.5 24.2 24.6 17.7
5 to 9 Mbps 50.1 42.6 45.3 45.6 41.6
10 to 15 Mbps 8.6 19.0 22.4 15.6 10.2
16 Mbps and higher 0.2 0.6 2.0 9.5 27.6
16 to 49 Mbps - - 1.8 9.2 23.9
50 Mbps and higher - - 0.2 0.3 3.7
Total sample 8,184.4 8,516.8 8,983.1 9,440.3 9,618.4
ARPU
Lite and wideband up to 256 Kbps $24.86 $19.55 $25.18 $33.86 $35.97
Wideband 300 to 1400 Kbps $28.57 $26.84 $28.87 $33.03 $30.96
Broadband
1.5 to 4 Mbps $38.22 $32.46 $33.57 $32.87 $40.78
5 to 9 Mbps $40.00 $41.14 $42.23 $40.97 $43.97
10 to 15 Mbps $47.06 $44.43 $39.67 $42.11 $40.34
16 Mbps and higher $63.06 $65.08 $53.71 $51.63 $46.83
16 to 49 Mbps - - $51.66 $50.76 $44.85
50 Mbps and higher - - $75.80 $78.06 $59.69
Total sample $37.44 $37.80 $38.96 $39.80 $43.46
Weighted-average upload speed (Kbps)
Lite and wideband up to 256 Kbps 131 152 209 178 168
Wideband 300 to 1400 Kbps 286 267 352 314 303
Broadband
1.5 to 4 Mbps 809 656 584 666 652
5 to 9 Mbps 744 723 870 855 1,122
10 to 15 Mbps 862 751 797 876 2,527
16 Mbps and higher 1,120 1,085 1,735 2,693 4,291
16 to 49 Mbps - - 1,661 2,662 2,912
50 Mbps and higher - - 2,529 3,667 13,199
Total sample 649 652 769 961 2,031
Weighted-average download speed 4,928 5,945 7,060 8,238 12,796
Weighted-average upload/download limit (GB)
Lite and wideband up to 256 Kbps 8.50  11.75 - - -
Wideband 300 to 1400 Kbps 8.75 3.04  7.20 14.9 17.75
Broadband
1.5 to 4 Mbps 43.25  32.20 22.13 69.06 98.34
5 to 9 Mbps 54.18  42.80 45.27 80.81 77.33
10 to 15 Mbps 80.81  69.53 74.28 74.22 107.18
16 Mbps and higher 101.91  104.14 112.94 179.58 160.23
16 to 49 Mbps - - 108.25 176.98 131.50
50 Mbps and higher - - 163.22 236.54 364.80
Total sample 42.34 40.32 45.04 81.11 104.90
  1. Weighted-average download limits are calculated only for those plans that have limits.
  2. All data excludes terminal rental revenues.

Source: CRTC data collection

d) Performance and technology indicators

Figure 5.3.3 Internet access revenue shares, by type of of ISP, 2012

These two pie charts describe the percentage revenue market share of various industry participant groups for residential and business Internet access markets: Residential pie chart: Incumbent TSPs (excluding out-of-territory): 35%; Cable BDUs: 57%; Incumbent TSPs (out-of-territory): 0%; Resellers, utility telcos, and other carriers: 8%. Business pie chart: Incumbent TSPs (excluding out-of-territory): 44%; Cable BDUs: 24%; Incumbent TSPs (out-of-territory): 7%; Resellers, utility telcos, and other carriers: 25%.

Source: CRTC data collection

Figure 5.3.4 Business Internet access revenues, by access technology, 2008 v. 2012

These two pie charts describe the percentage of business access revenue by technology.  For 2008: DSL: 48%; Cable: 12%; Fiber: 23%; Other: 11%; Dial-up: 6%. And for 2012: DSL: 40%; Cable: 21%; Fiber: 28%; Other: 9%; Dial-up: 2%.

  • Other” includes the remaining technologies, such as, but not limited to, ISDN, fixed wireless, and satellite technologies.

Source: CRTC data collection

Figure 5.3.5 Residential Internet access technology mix, 2008 v. 2012

These two pie charts describe the percentage of residential subscriptions by technology.  For 2008: DSL: 39%; Cable: 51%; Dial-up: 7%; Other: 3%. And for 2012: DSL: 40%; Cable: 54%; Dial-up: 2%; Other: 4%.

Source: CRTC data collection

5.4 Data and private line market sector

This pie chart shows the data and private line revenues as a percentage of total telecommunications revenues in 2012. Data and private line: 11%; Telecommunications revenues: $43.9 billion.

Overview

The data and private line services are sold to business customers. Examples of data services include Ethernet and IP, as well as, legacy services such as X.25, ATM and Frame Relay. Examples of private line service are OC-3 and DS-1. Data and private line services are also provided to other TSPs, on a wholesale basis, for inclusion in their network in the provision of service to their retail customers or for resale purposes.

Canadian businesses were served by approximately 150 entities offering data and private line services in 2012. Of these, incumbent TSPs accounted for approximately 20%, and alternative TSPs, such as cable BDUs, utility telcos, and resellers, accounted for the remaining 80%.

This section presents revenue details generally over a five-year period to display the trends in the data and private line market sector. Performance and technology indicators, such as market share data and technology trends are also presented.

Data and private line sector at a glance
  2011 2012 %
Growth
Revenues ($ billions) 4.5 4.7 4.1
Data 3.0 3.2 6.2
Private line 1.5 1.5 0.0
Data revenues as a percentage of total 66.7%  68.0%  
Private line revenues as a percentage of total 33.3%  32.0%  
New data protocols
Revenues ($ billions) 2.1 2.2 7.1
Percentage of total data protocol revenues 93.5%  95.6%  
Data and private line revenue market share
Incumbent TSPs (excluding out-of-territory) 69%  65%  
Forborne services
Percentage of data revenues from forborne data services 91%  91%  
Percentage of private line revenues from forborne private line services 67%  69%  
Number of forborne private line routes 5,108 5,394 5.6

Source: CRTC data collection

Data and private line market sector – Statistical information

a) Industry revenues

Table 5.4.1 Data and private line revenues ($ millions)
Data 2008 2009 2010 2011 2012 CAGR
2008-2012
Data protocols 1,890 2,020 2,055      2,209          2,313 5.2%
Percentage growth 6.9 6.8 1.8 7.5 4.7  
Other 723 658  723 770 851 4.1%
Percentage growth 2.8 -9.0 9.8 6.6 10.4  
Total data and other 2,614 2,678     2,778 2,979 3,164 4.9%
Percentage growth 5.7 2.5 3.7 7.2 6.2  
Private line 1,722 1,636  1,536 1,488 1,488 -3.6%
Percentage growth 2.5 -5.0 -6.1 -3.1 0.0  
Total data and private line 4,336 4,313  4,314      4,467          4,652 1.8%
Percentage growth 4.4 -0.5 0.0 3.5 4.1  
  • Data services are classified into one of three categories: (1) legacy data protocols such as X.25, ATM, and frame relay; (2) newer protocols such as Ethernet and IP-VPN, and other protocols including managed services where specific protocols cannot be separated; and (3) other services such as network management and networking equipment.

Source: CRTC data collection

Table 5.4.2 Data protocol revenues, by service category ($ millions)
New protocols 2008 2009 2010 2011 2012 CAGR
2008-2012
Retail
Ethernet 520.7 482.3 451.4   478.6            482.7 -1.9%
Percentage growth 6.6 -7.4 -6.4 6.0 0.9  
IP 710.1 870.8 995.9  1,124.4         1,189.7 13.8%
Percentage growth 32.7 22.6 14.4 12.9 5.8  
Other 77.5 126.4 118.9 125.9            154.0 18.7%
Percentage growth -25.4 63.0 -5.9 5.7 22.3  
Total retail 1,308.4 1,479.5 1,566.2 1,728.9         1,826.4 8.7%
Percentage growth 16.0 13.1 5.9 10.4 5.6  
Wholesale
Ethernet 122.4 173.2 196.8       221.3            225.4 16.5%
Percentage growth 36.0 41.5 13.7 12.4 1.8  
IP 17.4 11.8 41.7         68.8             98.5 54.2%
Percentage growth 54.6 -32.3 253.5 65.0 43.2  
Other 37.5 35.1 35.0         45.4             61.3 13.2%
Percentage growth -39.8 -6.4 -0.3 29.2 35.2  
Total wholesale 177.4 220.1 273.6       335.4            385.2 21.4%
Percentage growth 8.4 24.1 24.3 22.6 14.8  
Total new protocols 1,485.7 1,699.7 1,839.8   2,064.4         2,211.6 10.5%
Percentage growth 15.1 14.4 8.2 12.2 7.1  
Legacy protocols
Retail 343.8 264.2 173.6      103.6             67.1 -33.5%
Percentage growth -17.2 -23.2 -34.3 -40.3 -35.3  
Wholesale 60.7 55.7 41.5         40.6             34.7 -13.0%
Percentage growth -2.6 -8.3 -25.4 -2.2 -14.5  
Total legacy 404.6 319.9 215.2       144.2            101.8 -29.2%
Percentage growth -15.3 -20.9 -32.7 -33.0 -29.4  
Total data protocols 1,890.3 2,019.5 2,055.0       2,208.6         2,313.4 5.2%
Percentage growth 6.9 6.8 1.8        7.5 4.7  

Source: CRTC data collection

Table 5.4.3 Private line revenues, by service category ($ millions)
Private line 2008 2009 2010 2011 2012 CAGR
2008-2012
Retail 894 843  807 751 793 -2.9%
Percentage growth -11.2 -5.7 -4.2 -7.0 5.6  
Wholesale 828 793 729 737 695 -4.9%
Percentage growth 22.9 -4.3 -8.0 1.1 -5.7  
Total private line 1,722 1,636 1,536 1,488 1,488 -3.6%
Percentage growth 2.5 -5.0 -6.1 -3.1 0.0  

Source: CRTC data collection

b) Performance and technology indicators

Figure 5.4.1 Data and private line revenue market share, by type of TSP

These two pie charts describe the percentage revenue market share of various industry participant groups for the data and private line market for 2011 and 2012. For 2011: Incumbent TSPs (excluding out-of-territory): 69%; Incumbent TSPs (out-of-territory): 13%; Non-incumbent alternative TSPs: 18%.  For 2012: Incumbent TSPs (excluding out-of-territory): 65%; Incumbent TSPs (out-of-territory): 13%; Non-incumbent alternative TSPs: 22%.

Source: CRTC data collection

Figure 5.4.2 Data revenue market share, by type of TSP

These two pie charts describe the percentage revenue market share of various industry participant groups for the data market for 2011 and 2012. For 2011: Incumbent TSPs (excluding out-of-territory): 63%; Incumbent TSPs (out-of-territory): 15%; Non-incumbent alternative TSPs: 22%.  For 2012: Incumbent TSPs (excluding out-of-territory): 59%; Incumbent TSPs (out-of-territory): 16%; Non-incumbent alternative TSPs: 25%.

Source: CRTC data collection

Table 5.4.4 Data protocol revenue market share, by service category (%)
  2008 2009 20101 20111 2012
New data
Incumbent TSPs (excluding out-of-territory) 53 55 59 55 # 55
Incumbent TSPs (out-of-territory) 19 19 17 18 # 16
Non-incumbent alternative TSPs 28 26 24 27 29
Legacy data
Incumbent TSPs (excluding out-of-territory) 60 59 62 68 66
Incumbent TSPs (out-of-territory) 13 12 7 6 6
Non-incumbent alternative TSPs 26 29 31 26 28
Total data protocols
Incumbent TSPs (excluding out-of-territory) 55 56 59 56 # 56
Incumbent TSPs (out-of-territory) 17 17 16 17 # 16
Non-incumbent alternative TSPs 28 27 25 26 29
  1. Due to changes in company reporting in both 2010 and 2011, incumbent TSPs (out-of-territory) results are not consistent with previous years. In addition, Other Protocols were not separately reported for incumbent TSPs (out-of-territory) before 2010. This had less than a 2% impact on the results in 2010.

Source: CRTC data collection

Table 5.4.5 Private line – revenue market share (%)
  2008 2009 20101 20111 2012
 Incumbent TSPs (excluding out-of-territory) 74 76 80 80 # 77
 Incumbent TSPs (out-of-territory) 16 14 10 9 # 8
 Non-incumbent alternative TSPs2  10 10 10 11 14
  1. Due to changes in company reporting in both 2010 and 2011, incumbent TSPs (out-of-territory) results are not consistent with previous years.
  2. Due to new reporting by non-incumbent alternative TSPs, 2012 results may not be comparable to previous years.

Source: CRTC data collection

5.5 Wireless market sector

This pie chart shows the wireline and wireless revenues as a percentage of total telecommunications revenues in 2012. Wireless: 46%; Telecommunications revenues: $43.9 billion.

Wireless networks cover approximately 20% of Canada’s geographic area and are available to 99% of Canadians. The advanced wireless network that supports handsets such as smartphones and turbo sticks is available to 99% of Canadians. The LTE network is available to approximately 72% of Canadians. Canadians’ expenditure on wireless services constitutes the largest component (51%) of their expenditure on telecommunications services.

Canadians are served by three large facilities-based national WSPs, a number of smaller regional facilities-based WSPs, and a small number of MVNOs.
A number of new facilities-based WSPs have entered the wireless market sector. Mobile services provided by these new WSPs are accessible to 58% of Canadians.

This section presents revenue and subscriber details, generally over a five-year period to display the trends in the sector. Performance and technology indicators, such as ARPU, penetration and market share data, as well as broadband and coverage data are also presented.

Wireless market sector at a glance
  2011 2012 %
growth
Revenues ($ billions) 19.1 20.4 6.5
Number of subscribers (millions) 27.4 27.9 1.8
ARPU per month, excluding paging $57.98 $60.71 4.7
ARPM, excluding paging $0.10 $0.09 -8.5
Wireless capex as a percentage of total telecom capex 24% 26%  
Average capex per user per month $7.06 $7.56 7.2
Wireless availability, percent of population 99 99 nil
3G availability (percent of population) 99 99 nil
HSPA+ broadband availability (percent of population) 99 99 nil
LTE broadband availability (percent of population) 45 72 61.0
Wireless penetration (percent of households) 79.4 n/a  
Wireless only penetration (percent of households) 12.8 n/a  

Sources: CRTC data collection and Statistics Canada

Wireless sector – Statistical information

a) Revenue and subscriber data

Table 5.5.1 Wireless and paging revenues and number of subscribers
  2008 2009 2010 2011 2012 CAGR
2008-2012
Revenues
($ millions)
Wireless 15,940.3 16,804.0 17,931.2 19,056.3 20,316.6 6.3%
Annual growth 10.5% 5.4% 6.7% 6.3% 6.6%  
Paging 96.1 89.2 71.9 67.1 50.2 -15.0%
Annual growth 3.5% -7.2% -19.5% -6.6% -25.1%  
Total revenues 16,036.4 16,893.2 18,003.0 19,123.4 20,366.8 6.2%
Annual growth 10.4% 5.3% 6.6% 6.2% 6.5%  
Subscribers (thousands) Wireless 22,092.5 23,811.9 25,825.4 27,387.2 27,888.0 6.0%
Annual growth 9.0% 7.8% 8.5% 6.0% 1.8%  
Paging 319.3 253.6 241.3 219.0 187.4 -12.5%
Annual growth -18.2% -20.6% -4.8% -9.3% -14.4%  
ARPU ($/month) Wireless 60.1 58.8 57.9 58.0 60.7  
Annual growth 1.3% -2.2% -1.5% 0.2% 4.7%  

Source: CRTC data collection

Figure 5.5.1 Wireless revenue and subscriber growth rates
(excluding paging)

This line chart shows the mobile wireless revenue and subscriber percentage growth for each year between 2008 and 2012. Wireless revenue growth: 10.5%, 5.4%, 6.7%, 6.3%, 6.6%. Subscriber: 9.0%, 7.8%, 8.5%, 6.0%, 1.8%.

Source: CRTC data collection

Table 5.5.2 Wireless and paging revenue components ($ millions)
  2008 2009 2010 2011 2012 CAGR
2008-2012
Basic voice 10,481.9 10,323.5 10,343.7 9,855.5 9,510.9 -2.4%
Annual growth 3.6% -1.5% 0.2% -4.7% -3.5%  
Long distance 1,224.0 1,204.9 1,276.5 1,289.5 1,257.8 0.7%
Annual growth 13.8% -1.6% 5.9% 1.0% -2.5%  
Paging 96.1 89.2 71.9 67.1 50.2 -15.0%
Annual growth 3.5% -7.2% -19.5% -6.6% -25.1%  
Terminal equipment and handheld devices 803.0 1,106.3 1,171.8 1,419.3 1,556.7 18.0%
Annual growth 14.8% 37.8% 5.9% 21.1% 9.7%  
Data and other Data n.a n/a 3,885.7 5,066.4 6,257.9 n/a
Annual growth       30.4% 23.5%  
Roaming (Voice) n.a n/a 776.1 830.9 799.0 n/a
Roaming (Data) n.a n/a 390.6 525.3 784.6 n/a
Subtotal n.a n/a 1,166.7 1,356.2 1,583.6 n/a
Annual growth       16.2% 16.8%  
Other n.a n/a 86.9 69.3 149.7 n/a
Total data, roaming and other 3,431.4 4,169.2 5,139.3 6,491.9 7,991.2 23.5%
Annual growth 35.2% 21.5% 23.3% 26.3% 23.1%  
Total 16,036.4 16,893.2 18,003.0 19,123.4 20,366.8 6.2%
Annual growth 10.4% 5.3% 6.6% 6.2% 6.5%  

Source: CRTC data collection

Table 5.5.3 Prepaid and post-paid wireless revenues (basic voice and long distance) ($ millions)
  2008 2009 2010 2011 2012 CAGR
2008-2012
Prepaid 912.9 846.4 851.5 777.2 664.3 -7.6%
Annual growth -2.3% -7.3% 0.6% -8.7% -14.5%  
Post-paid 10,745.7 10,610.6 10,768.7 10,317.1 10,065.9 -1.6%
Annual growth 5.2% -1.3% 1.5% -4.2% -2.4%  
Total 11,658.6 11,456.9 11,620.2 11,094.3 10,730.2 -2.1%
Annual growth 4.6% -1.7% 1.4% -4.5% -3.3%  

Source: CRTC data collection

Table 5.5.4 Number of post-paid subscribers as a percentage of total wireless subscribers
  2008 2009 2010 2011 2012
Post-paid 78 79 79 78 81

Source: CRTC data collection

b) Capital expenditures and wholesale revenue data

Figure 5.5.2 Wireless Capex and ACEPU

This line column chart on two axes shows the total wireless capital expenditures in millions of dollars and the average capital expenditures per subscriber in dollars for each year between 2009 and 2012. CAPEX: 2,250, 1,820, 2,320 and 2,530; ACEPU: 7.9, 5.9, 7.1, and 7.6.

  • Globalive, Public Mobile and Data & Audio expenditures were excluded due to insufficient data.
Source: CRTC data collection

 

Figure 5.5.3 Wireless retail and wholesale revenues, 2012

This horizontal bar chart shows the total retail and wholesale wireless revenues in millions of dollars for 2012. Retail: 19,527; Wholesale: 840

Source: CRTC data collection

c) Performance and technology indicators

Figure 5.5.4 TSPs’ wireless subscriber market share

These side by side pie charts show the mobile wireless subscriber market share of Rogers, Bell Group, Telus, New entrants and Others for 2011 and 2012, respectively. Rogers: 37%, 34%; Bell Group: 28%, 28%; Telus: 27%, 28%; New entrants: 4%, 5%; Others: 4%, 5%.

  1. Other” includes MTS Allstream, SaskTel, and smaller WSPs.
  2. “Bell Group” includes Bell Canada, Northwestel Mobility, Bell Mobility, Télébec, NorthernTel, Skyterra, Virgin Mobile, and Latitude Wireless.
  3. “New entrants” refers to the new wireless entities that acquired spectrum in Industry Canada’s 2008 AWS spectrum auction.

Source: CRTC data collection

Figure 5.5.5 TSPs’ wireless revenue market share

These side by side pie charts show the mobile wireless revenue market share of Rogers, Bell Group, Telus, New entrants and Others for 2011 and 2012, respectively. Rogers: 37%, 36%; Bell Group: 28%, 28%; Telus: 28%, 28%; New entrants: 1%, 3%; Others: 5%, 5%.

  1. “Other” includes MTS Allstream, SaskTel, and smaller WSPs
  2. “Bell Group” includes Bell Canada, Northwestel Mobility, Bell Mobility, Télébec, NorthernTel, Skyterra, Virgin Mobile, and Latitude Wireless.
  3. “New entrants” refers to the new wireless entities that acquired spectrum in Industry Canada’s 2008 AWS spectrum auction.

Source: CRTC data collection

Table 5.5.5 Wireless subscriber market share, by province, 2012 (%)
Province Bell Group2 TCC Rogers New entrants3 Other1
British Columbia 18 40 39 3 0
Alberta 23 50 24 3 0
Saskatchewan 10 10 9 0 71
Manitoba 5 9 33 0 53
Ontario 28 20 44 6 1
Quebec 33 28 29 10 0
New Brunswick 58 23 19 0 0
Nova Scotia 54 29 16 0 0
Prince Edward Island 58 27 15 0 0
Newfoundland and Labrador 73 25 2 0 0
The North4  90 0 0 0 10
  1. “Other” includes MTS Allstream, SaskTel, and smaller WSPs.
  2. “Bell Group” includes Bell Canada, Northwestel Mobility, Bell Mobility, Télébec, NorthernTel, SkyTerra, Virgin, and Latitude Wireless.
  3. “New entrants” refers to the new wireless entities that acquired spectrum in Industry Canada’s 2008 AWS spectrum auction.
  4. The North includes Yukon, the Northwest Territories, and Nunavut

Source: CRTC data collection

Table 5.5.6 Advanced handheld devices, by province, 2012
Province Number of
advanced
handheld devices
Percentage of
total handheld
devices
British Columbia 2,002,719 13
Alberta 2,066,054 14
Saskatchewan 734,314 5
Manitoba 730,018 5
Ontario 5,659,999 38
Quebec 2,884,597 19
New Brunswick 258,440 2
Nova Scotia 348,422 2
Prince Edward Island 48,210 0
Newfoundland and Labrador 187,908 1
The North1  4,660 0
  1. The North includes Yukon, the Northwest Territories, and Nunavut.

Source: CRTC data collection

Table 5.5.7 Wireless ARPU, by province (excluding paging)
Province 2008 2009 2010 2011 2012
British Columbia $63.53 $60.88 $60.45 $62.78 $63.56
Alberta $75.26 $70.28 $69.58 $74.96 $73.50
Saskatchewan $57.66 $58.11 $62.93 $57.14 $63.30
Manitoba $57.05 $52.88 $54.51 $55.73 $59.31
Ontario $60.61 $62.75 $58.72 $56.76 $61.87
Quebec $50.45 $52.15 $49.98 $50.36 $51.95
New Brunswick $50.00 $51.08 $52.03 $54.19 $55.32
Nova Scotia $52.57 $52.70 $54.72 $56.34 $58.94
Prince Edward Island $64.89 $56.18 $48.43 $52.33 $53.08
Newfoundland and Labrador $47.43 $48.22 $50.45 $55.40 $59.69
The North1  n/a n/a $111.41 $97.10 $83.62

1. The North includes Yukon, the Northwest Territories, and Nunavut.

Source: CRTC data collection

Table 5.5.8 Wireless average monthly churn rates (percentage)
  2008 2009 2010 2011 2012
Bell Mobility 1.6 1.6 1.9 2.0 1.7
Rogers 1.5 1.4 1.5 1.8 1.8
TCC 1.6 1.6 1.6 1.7 1.5
  • Churn rate is a measure of subscriber turnover, expressed as an average annual rate. It is derived by dividing the number of subscribers that have left by the total number of wireless subscribers.

Sources:   Companies’ annual reports and CRTC data collection

Figure 5.5.6 Mobile data-only plan1 revenues, subscribers, and monthly ARPU, by data plan capacity, 2012

These side by side pie charts show the percent of revenues and subscribers for mobile data only plan for three categories, less than 501 MB, between 501 MB and 2 GB and greater than 2 GB. Revenues: 64%, 14% and 22%; Subscribers: 73%, 13% and 14%.

ARPU per month ($)

Capacity
Less than
501 MB
Between
501 MB and 2 GB
Greater than
2 GB
2011 39 58 75
2012 41 48 77

1. Data-only plans include built-in and portable access devices such as hubs, sticks, dongles, laptops, etc.

Source: CRTC data collection

Figure 5.5.7 Total number of MMS and SMS messages

This bar chart shows the total and daily number of SMS and MMS messages for each year between 2009 and 2012. SMS and MMS: 51B, 76B, 112B, 130B; SMS and MMS daily: 140M, 207M, 306M, 357M.

  • The number of MMS and SMS messages includes both incoming and outgoing messages.
  • Northwestel, NorthernTel, Télébec and Telus were unable to provide data details.

Source: CRTC data collection

Table 5.5.9 Mobile broadband subscribers
  2011 2012 %
growth
Standard mobile broadband
Number of subscribers (millions) 12.0 13.0 8.3
Percentage of all subscribers 44% 47%  
Dedicated mobile
Number of subscribers (millions) 1.2 1.3 8.3
Percentage of all subscribers 4% 5%  
Total mobile broadband
Number of subscribers (millions) 13.2 14.3 8.3
Percentage of all subscribers 48% 52%  

Source: CRTC data collection

Figure 5.5.8 Percent of mobile revenues, voice v. standard broadband v. dedicated broadband, 2012

This pie chart shows the percent of revenues by type of mobile plan for 2012. Voice: 32%; Standard mobile broadband: 64%; Dedicated mobile broadband: 4%

  1. “Standard mobile broadband” refers to subscribers who own smartphones, rocket hubs, or regular cell phones with a subscription to a data and voice plan. Standard mobile broadband includes BlackBerry (BB) plans (BB unlimited social networking, BB unlimited email, BB regular bucket-based data plans, and non-BB regular based data plans). Excluded are mobile phone plans with browsing only.
  2. “Dedicated mobile broadband” refers to subscribers with subscriptions to dedicated data services over a mobile network. These subscriptions are purchased separately from voice services, either as a stand-alone service (modem/dongle) or as an add-on data package to voice services, which requires an additional subscription.

Source: CRTC data collection

d) Coverage / availability details

Source: CRTC data collection

Figure 5.5.9 Wireless coverage, penetration, and ARPU by province, 2012

This combination of a bar chart and plotted dot plot shows wireless coverage, penetration, HSPA+ coverage and LTE coverage by province and monthly ARPU in dollars by province for 2012: Wireless coverage: BC: 99.0%, AB: 99.8%, SK: 99.3%, MB: 98.4%, ON: 99.8%, QC: 99.3%, NB: 99.7%, NS: 99.8%, PEI: 99.9%:, NL: 96.4%, North: 70.4%, Canada: 99.4%; Penetration: BC: 81.5%, AB: 98.2%, SK: 78.8%, MB: 74.1%, ON: 80.3%, QC: 66.8%, NB: 70.7%, NS: 75.1%, PEI: 71.9%:, NL: 76.8%, North: 9.7%, Canada: 78.4%; HSPA+ coverage: BC: 98.8%, AB: 99.8%, SK: 97.8%, MB: 97.5%, ON: 99.7%, QC: 98.9%, NB: 99.6%, NS: 99.7%, PEI: 99.9%:, NL: 96.0%, North: 51.9%, Canada: 99.1%; LTE: BC: 87.0%, AB: 82.0%, SK: 37.8%, MB: 61.1%, ON: 77.5%, QC: 70.1%, NB: 15.7%, NS: 37.3%, PEI: 0%:, NL: 30.0%, North: 36.7%, Canada: 72.0%; ARPU: BC: $63.56, AB: $73.50, SK: $63.30, MB: $59.31, ON: $61.87, QC: $51.95, NB: $55.32, NS: $58.94, PEI: $53.08, NL: $59.69, North: $83.62, Canada: $61.47.

Source: CRTC data collection

Table 5.5.10 Wireless coverage, penetration, and ARPU, by province, 2012
  Coverage (%) Penetration rate (%) ARPU ($/month)
wireless HSPA+ LTE
British Columbia 99.0 98.8 87.0 81.5 63.56
Alberta 99.8 99.8 82.0 98.2 73.50
Saskatchewan 99.3 97.8 37.8 78.8 63.30
Manitoba 98.4 97.5 61.1 74.1 59.31
Ontario 99.8 99.7 77.5 80.3 61.87
Quebec 99.3 98.9 70.1 66.8 51.95
New Brunswick 99.7 99.6 15.7 70.7 55.32
Nova Scotia 99.8 99.7 37.3 75.1 58.94
Prince Edward Island 99.9 99.9 0.0 71.9 53.08
Newfoundland and Labrador 96.4 96.0 30.0 76.8 59.69
The North 70.4 51.9 36.7 9.7 83.62
Canada 99.4 99.1 72.0 78.4 61.47

Source: CRTC data collection

Table 5.5.11 Percentage of population with access to one, two, three, or four or more facilities-based WSPs, by province, 2012
  Number of facilities-based wireless service providers
none 1 only 2 only 3 only 4 or more
British Columbia 1% 2% 32% 6% 59%
Alberta 0% 1% 32% 11% 55%
Saskatchewan 1% 16% 75% 8% 0%
Manitoba 2% 2% 18% 78% 0%
Ontario 0% 1% 3% 33% 63%
Quebec 1% 4% 6% 8% 82%
New Brunswick 0% 4% 73% 22% 0%
Nova Scotia 0% 4% 53% 43% 0%
Prince Edward Island 0% 4% 96% 0% 0%
Newfoundland and Labrador 4% 39% 18% 40% 0%
The North1 30% 63% 7% 0% 0%
Canada 1% 3% 17% 22% 57%

1. The North includes Yukon, the Northwest Territories, and Nunavut.

Source: CRTC data collection

Figure 5.5.10 Established carriers’ coverage and penetration v. new entrants’ coverage and penetration

This horizontal bar chart shows established carriers’ coverage and penetration versus new entrants’ coverage and penetration by percent of population for the years between 2010 and 2012: Established carriers’ coverage: 99.0%, 99.0%, 99.4%; Established carriers’ penetration: 74.9%, 76.1%, 75.5%; New carriers’ coverage: 47.0%, 54.9%, 57.6%; New carriers’ penetration: 1.4%, 3.0%, 4.2%.

  • ‘New entrants’ refers to the new wireless entities that acquired spectrum in Industry Canada’s 2008 AWS spectrum auction.

Source: CRTC data collection

 

Map 5.5.1 Wireless service availability, by number of facilities-based providers, 2012

This map displays the presence and the number of wireless facilities-based service providers in Canada.

Source: CRTC data collection

Map 5.5.2 Wireless HSPA+ service availability, by number of facilities-based providers, 2012

This map displays the presence and the number of HSPA+ wireless facilities-based service providers in Canada.

Source: CRTC data collection