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Quarterly report on streamlined processes and service standards for broadcasting amendment applications processed administratively, by notice and licence renewals processed by Notice 
(1 April 2008 to 31 March 2009)


The streamlining processes and the service standards below are monitored pursuant to Streamlined processes for certain broadcasting applications, Broadcasting Circular CRTC 2006-1 and to Introduction of service standards for certain broadcasting applications, Broadcasting Circular CRTC 2006-2.


Processing routes /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date



1. Administrative route – Applications that do not require a public process

Number of applications decided

39

39

29

34

141

Number of applications returned

4

2

0

3

9

Applications returned within 15 business days (d) 

4 of 4
(100%)

1 of 2
(50%)

0

2 of 3
(66%)

7 of 9
(78%)

Total number of applications processed

35

37

29

31

132

Number of incomplete applications at reception

10

9

15

1

35

Letters of clarification sent within 15 business days (c)

8 of 10
(80%)

2 of 9
(22%)

15 of  15
(100%)

1 of  1
(100%)

26 of 35 
(74%)

Number of complete applications at reception

25

28

14

30

97

Letters of approval issued within 15 business days (b) 

 24 of 25
(96%)

27 of 28
(96%)

12 of 14
(86%)

27 of 30
(90%)

90 of 97
(93%)



- Time taken to process applications

Service standards /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

All applications dealt with
administratively / 80% in 2 months

32 of 35
(91%)

29 of 37
(78%)

27 of 29
(93%)

30 of 31
(97%)

118 of 132
(89%)

All applications dealt with
administratively / 90% in 3 months

32 of 35
(91%)

30 of 37
(81%)

28 of 29
(97%)

31 of 31
(100%)

121 of 132
(92%)



2. Notice route (excluding licence renewals)

Applications /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

Number of applications decided

33

44

52

31

160

Number of applications returned

0

1

1

3

5

Applications returned within 15 business days (d) 

0

1 of 1
 (100%)

1 of 1
(100%)

1 of 3
(33%)

3 of 5
 (60%)

Total number of applications processed

33

43

51

28

155

Number of incomplete applications at reception

22

12

15

15

64

Letters of clarification sent within 15 business days (c)

20 of 22
(91%)

12 of 12
 (100%)

15 of 15
(100%)

14 of 15
(93%) 

61 of 64
 (95%)

Number of complete applications at reception

11

31

36

13

91

Notices issued within 15 business days (a)

5 of 11
(45%)

15 of 31
(48%)

21 of 36
(58%)

7 of 13
(54%)

48 of 91
 (53%)



- Time taken to process applications

Service standards /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

Number of applications without opposing interventions

24

35

35

25

119

Applications that do not give rise to
opposing interventions or policy issues / 80% in 6 months

23 of 24
(96%)

35 of 35
(100%)

35 of 35
(100%)

24 of 25
(96%)

117 of 119
(98%)

Applications that do not give rise to
opposing interventions or policy issues / 90% in 8 months

24 of 24
(100%)

35 of 35
(100%)

35 of 35
(100%)

25 of 25
(100%)

119 of 119
(100%)

Number of applications with opposing interventions

9

8

16

3

36

Applications that give rise to opposing
interventions, but do not raise policy issues / 80% in 8 months

9 of 9
(100%)

7 of 8
(88%)

16 of 16
(100%)

3 of 3
(100%)

35 of 36
(97%)

Applications that give rise to opposing
interventions, but do not raise policy issues / 90% in 10 months

9 of 9
(100%)

8 of 8
(100%)

16 of 16
(100%)

3 of 3
(100%)

36 of 36
(100%)



3. Licence renewals by notice route - Time taken to process applications

Service standards /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

Number of applications decided

3

107

24

2

136

 Applications that do not raise policy
 issues  / 80% in 8 months

1 of 3
(33%)

50 of 107
(47%)

3 of 24
(13%)

0 of 2
(0%)

54 of 136
(40%)

 Applications that do not raise policy
 issues  / 90% in 10 months

1 of 3
(33%)

105 of 107
(98%)

19 of 24
(79%)

0 of 2
(0%)

125 of 136
(92%)



Applications decided between 1 April 2008 and 31 March 2009 are considered in this report.


Streamlined processes

Measurable indicators: In Broadcasting Circular CRTC 2006-1, the objective is to ensure that within 15 business days of receiving an application, the Commission will issue one of the following:

(a) a public notice announcing the application;
(b) a letter approving the application;
(c) a letter requesting clarification; or
(d) a letter returning an application that is deemed incomplete.


Service Standards


In Broadcasting Circular CRTC 2006-2, the Commission has set service standards for the processing of these applications as described in the tables above.


Q1 = 1 April 2008 to 30 June 2008
Q2 = 1 July 2008 to 30 September 2008
Q3 = 1 October 2008 to 31 December 2008
Q4 = 1 January 2009 to 31 March 2009

Date Modified: 2009-09-03

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