Canadian Radio-television and Telecommunications Commission
Symbol of the Government of Canada

Common menu bar links

Home > Broadcasting Sector > Reports and Publications > Archive

Quarterly report on streamlined processes and service standards for broadcasting amendment applications processed administratively, by notice and licence renewals processed by Notice
(1 April 2009 to 31 March 2010)

The streamlining processes and the service standards below are monitored pursuant to Streamlined processes for certain broadcasting applications, Broadcasting Circular CRTC 2006-1 and to Introduction of service standards for certain broadcasting applications, Broadcasting Circular CRTC 2006-2.

 

Processing routes /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date



1. Administrative route – Applications that do not require a public process

Number of applications decided

24

29

25

24

102

Number of applications returned

0

1

2

0

3

Applications returned within 15 business days (d)

0

1 of 1
(100%)

2 of 2
(100%)

0

3 of 3
(100%)

Total number of applications processed

24

28

23

24

99

Number of incomplete applications at reception

3

1

6

3

13

Letters of clarification sent within 15 business days (c)

2 of 3
(67%)

1 of 1
(100%)

6 of 6
(100%)

3 of 3
(100%)

12 of 13
(92%)

Number of complete applications at reception

21

27

17

21

86

Letters of approval issued within 15 business days (b)

16 of 21
(76%)

23 of 27
(85%)

15 of 17
(88%)

17 of 21
(81%)

71 of 82
(83%)



- Time taken to process applications

Service standards /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

All applications dealt with
administratively / 80% in 2 months

21 of 24
(88%)

28 of 28
(100%)

23 of 23
(100%)

24 of 24
(100%)

96 of 99
(97%)

All applications dealt with
administratively / 90% in 3 months

32 of 35
(91%)

30 of 37
(81%)

28 of 29
(97%)

31 of 31
(100%)

121 of 132
(92%)



2. Notice route (excluding licence renewals)

Applications /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

Number of applications decided

49

45

50

79

223

Number of applications returned

2

1

2

6

11

Applications returned within 15 business days (d)

1 of 2
(50%)

0 of 1
(0%)

1 of 2
(50%)

6 of 6
(100%)

8 of 11
(73%)

Total number of applications processed

47

44

48

73

212

Number of incomplete applications at reception

14

8

11

19

52

Letters of clarification sent within 15 business days (c)

12 of 14
(86%)

7 of 8
(88%)

11 of 11
(100%)

17 of 19
(90%)

47 of 52
(90%)

Number of complete applications at reception

33

36

37

54

160

Notices issued within 15 business days (a)

14 of 33
(42%)

12 of 36
(33%)

6 of 37
(16%)

33 of 54
(61%)

65 of 160
(40%)



- Time taken to process applications

Service standards /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

Number of applications without opposing interventions

35

31

39

66

171

Applications that do not give rise to
opposing interventions or policy issues / 80% in 6 months

33 of 35
(94%)

19 of 31
(61%)

37 of 39
(95%)

64 of 66
(97%)

153 of 171
(89%)

Applications that do not give rise to
opposing interventions or policy issues / 90% in 8 months

34 of 35
(97%)

21 of 31
(68%)

39 of 39
(100%)

64 of 66
(97%)

157 of 171
(92%)

Number of applications with opposing interventions

12

13

9

7

41

Applications that give rise to opposing
interventions, but do not raise policy issues / 80% in 8 months

12 of 12
(100%)

12 of 13
(92%)

7 of 9
(78%)

6 of 7
(86%)

37 of 41
(91%)

Applications that give rise to opposing
interventions, but do not raise policy issues / 90% in 10 months

12 of 12
(100%)

12 of 13
(92%)

7 of 9
(78%)

7 of 7
(100%)

38 of 41
(93%)



3. Licence renewals by notice route - Time taken to process applications

Service standards /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

Number of applications decided

3

3

2

0

8

 Applications that do not raise policy
 issues  / 80% in 8 months

3 of 3
(100%)

3 of 3
(100%)

0 of 2
(0%)

0

6 of 8
(75%)

 Applications that do not raise policy
 issues  / 90% in 10 months

3 of 3
(100%)

3 of 3
(100%)

0 of 2
(0%)

0

6 of 8
(75%)



Applications decided between 1 April 2008 and 31 March 2009 are considered in this report.


Streamlined processes

Measurable indicators: In Broadcasting Circular CRTC 2006-1, the objective is to ensure that within 15 business days of receiving an application, the Commission will issue one of the following:

(a) a public notice announcing the application;
(b) a letter approving the application;
(c) a letter requesting clarification; or
(d) a letter returning an application that is deemed incomplete.


Service Standards


In Broadcasting Circular CRTC 2006-2, the Commission has set service standards for the processing of these applications as described in the tables above.


Q1 = 1 April 2009 to 30 June 2009
Q2 = 1 July 2009 to 30 September 2009
Q3 = 1 October 2009 to 31 December 2009
Q4 = 1 January 2010 to 31 March 2010

Date Modified: 2010-07-14

Top of Page
Important Notices