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Quarterly report on streamlined processes and service standards for broadcasting amendment applications processed administratively, by notice and licence renewals processed by Notice
(1 April 2010 to 31 March 2011)

The streamlining processes and the service standards below are monitored pursuant to Streamlined processes for certain broadcasting applications, Broadcasting Circular CRTC 2006-1 and to Introduction of service standards for certain broadcasting applications, Broadcasting Circular CRTC 2006-2.

 

Processing routes /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date



1. Administrative route – Applications that do not require a public process

Number of applications decided

28

46

43

48

165

Number of applications returned

0

1

0

0

1

Applications returned within 15 business days (d)

0

1 of 1
(100%)

0

0

1 of 1
(100%)

Total number of applications processed

28

45

43

48

164

Number of incomplete applications at reception

3

8

12

1

24

Letters of clarification sent within 15 business days (c)

3 of 3
(100%)

8 of 8 (100%)

11 of 12
(92%)

1 of 1
(100%)

23 of 24
(96%)

Number of complete applications at reception

25

37

31

47

140

Letters of approval issued within 15 business days (b)

15 of 25
(60%)

29 of 37
(78%)

17 of 31
(55%)

35 of 47
(75%)

96 of 140
(69%)



- Time taken to process applications

Service standards /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

All applications dealt with
administratively / 80% in 2 months

26 of 28
(93%)

40 of 45
(89%)

34 of 43
(79%)

44 of 48
(92%)

144 of 164
(88%)

All applications dealt with
administratively / 90% in 3 months

27 of 28
(96%)

41 of 45
(91%)

43 of 43
(100%)

46 of 48
(96%)

157 of 164
(96%)



2. Notice route (excluding licence renewals)

Applications /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

Number of applications decided

44

76

40

41

201

Number of applications returned

5

1

3

4

13

Applications returned within 15 business days (d)

4 of 5
(80%)

1 of 1
(100%)

0 of 3
(0%)

1 of 4
(25%)

6 of 13
(46%)

Total number of applications processed

39

75

37

37

188

Number of incomplete applications at reception

16

41

13

6

76

Letters of clarification sent within 15 business days (c)

13 of 16
(81%)

30 of 41
(73%)

11 of 13
(85%)

2 of 6
(33%)

56 of 76
(90%)

Number of complete applications at reception

23

34

24

31

112

Notices issued within 15 business days (a)

10 of 23
(44%)

4 of 34
(12%)

11 of 24
(46%)

7 of 31
(23%)

32 of 112
(29%)



- Time taken to process applications

Service standards /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

Number of applications without opposing interventions

32

57

27

28

144

Applications that do not give rise to
opposing interventions or policy issues / 80% in 6 months

3 of 12
(9%)

46 of 57
(84%)

22 of 27
(82%)

23 of 28
(82%)

94 of 144
(65%)

Applications that do not give rise to
opposing interventions or policy issues / 90% in 8 months

4 of 32
(13%)

46 of 57
(81%)

25 of 27
(93%)

25 of 28
(89%)

100 of 144
(69%)

Number of applications with opposing interventions

7

18

10

9

44

Applications that give rise to opposing
interventions, but do not raise policy issues / 80% in 8 months

7 of 7
(100%)

15 of 18
(83%)

9 of 10
(90%)

3 of 9
(33%)

34 of 44
(77%)

Applications that give rise to opposing
interventions, but do not raise policy issues / 90% in 10 months

7 of 7
(100%)

15 of 18
(83%)

10 of 10
(100%)

7 of 9
(78%)

39 of 44
(88%)



3. Licence renewals by notice route - Time taken to process applications

Service standards /
Measurable indicators

Q1

Q2

Q3

Q4

Year to date

Number of applications decided

98

19

98

4

219

 Applications that do not raise policy
 issues  / 80% in 8 months

7 of 98
(7%)

13 of 19
(68%)

11 of 98
(11%)

0 of 4
(0%)

31 of 219
(14%)

 Applications that do not raise policy
 issues  / 90% in 10 months

9 of 98
(9%)

18 of 19
(95%)

94 of 98
(96%)

0 of 4
(0%)

121 of 219
(55%)



Applications decided between 1 April 2008 and 31 March 2009 are considered in this report.

Streamlined processes

Measurable indicators: In Broadcasting Circular CRTC 2006-1, the objective is to ensure that within 15 business days of receiving an application, the Commission will issue one of the following:
(a) a public notice announcing the application;
(b) a letter approving the application;
(c) a letter requesting clarification; or
(d) a letter returning an application that is deemed incomplete.

Service Standards

In Broadcasting Circular CRTC 2006-2, the Commission has set service standards for the processing of these applications as described in the tables above.

Q1 = 1 April 2010 to 30 June 2011
Q2 = 1 July 2010 to 30 September 2010
Q3 = 1 October 2010 to 31 December 2010
Q4 = 1 January 2011 to 31 March 2011


Date Modified: 2011-09-01

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