Canadian Radio-television and Telecommunications Commission
www.crtc.gc.ca
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Quarterly report on service standards for
processing retail tariff applications
1 April 2005 to 31 March 2006
Service Standards 1 and 2 below are monitored pursuant to Introduction of a streamlined process for retail tariff filings, Telecom Circular CRTC 2005-6 and confirmed in Finalization of the streamlined process for retail tariff filings, Telecom Circular CRTC 2005-9, while Service Standard 3 is monitored pursuant to the Telecommunications Act.
|
Service Standards |
Measurable indicators |
Q1 |
Q2 |
Q3 |
Q4 |
Year to date |
|
Retail tariff filings received subject to 10-business day reporting |
|
(136) |
(98) |
(86) |
(121) |
(441) |
|
1. Ten business day initiative - inform applicant of status |
|
|
|
|
|
|
|
a) Interim decision issued |
85% of interim decisions issued in 10 business days |
91.1% |
91.0% |
98.2% |
97.6% |
94.0% |
|
b) Issues identified (letter) |
85% of letters issued in 10 business days |
100% |
91.7% |
100% |
96.7% |
97.4% |
|
c) Interrogatories (letter) |
85% of letters issued in 10 business days |
100% |
100% |
100% |
100% |
100% |
|
d) Closed as deficient (letter) |
85% of letters issued in 10 business days |
100% |
100% |
100% |
100% |
100% |
|
2. Average processing time for initial disposition* of applications |
30 business days |
9 |
9 |
7 |
8 |
8 |
|
3. Initial dispositions issued |
85% in 45 business days |
100% |
100% |
99% |
100% |
99.8% |
(n) = Number of applications received from 1 April 2005. Only applications received after that date are considered in these service standards.
Q1 = 1 April 2005 to 30 June 2005
Q2 = 1 July 2005 to 30 September 2005
Q3 = 1 October 2005 to 31 December 2005
Q4 = 1 January 2006 to 31 March 2006
* Initial disposition could be an interim or a final decision, or a letter to the applicant indicating that the file is being closed as the application is deemed deficient.
1. Under Telecom Circulars CRTC 2005-6 and 2005-9, the CRTC is to inform the applicant(s) of the status of applications within 10 business days of receipt of a complete application. The CRTC is to issue one of the following:
(a) an order granting the application interim approval;
(b) a letter stating that it intended to dispose of the application within 45 business days of receipt of the application, setting out the reasons why interim approval was not granted;
(c) a letter either with interrogatories included or confirmation that interrogatories were to follow within 5 business days, and an indication that it still intended to dispose of the application within 45 business days; or
(d) a letter indicating that the file was being closed due to deficiencies in the application, identifying the specific deficiencies.
Thus, Service Standard 1 measures the CRTC's ability to produce results within 10 business days. Results may be produced, but if they are not issued within 10 business days, then they are not counted as success in the report.
2. Also, under Telecom Circulars CRTC 2005-6 and 2005-9, the CRTC intends to reduce the average processing time for tariff applications. Before 1 April 2005, the average processing time was in excess of 55 business days. The CRTC expects to reduce its average time to dispose of retail tariff applications by 50 percent over the next 12 months from 25 April 2005, the date of Telecom Circular CRTC 2005-6.
3. Under the Telecommunications Act, the CRTC is required to issue, within 45 business days of receipt of a tariff application, a decision on the application, or if it cannot do that, a letter indicating when it would issue a decision.
If you have any questions, please contact Dem Magmanlac at 819-953-6638 or by email: dem.magmanlac@crtc.gc.ca.
Date Modified: 2006-05-25
