Canadian Radio-television and Telecommunications Commission
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Service standards and performance measure for processing telecommunications applications 1 April 2008 to 31 March 2009
The service standards and performance measure set out below for Types 1 and 2, and local forbearance Part VII applications1 are monitored pursuant to Service standards for the disposition of telecommunications applications, Telecom Circular CRTC 2006-11, 7 December 2006 (Telecom Circular 2006-11) and Forbearance from the regulation of retail local exchange services, Telecom Decision CRTC 2006-15, 6 April 2006, as amended by Order in Council P.C. 2007-532, 4 April 2007, respectively.
Statistics are also provided related to (a) tariff applications and intercarrier agreements and (b) applications regarding the destandardization and/or withdrawal of a service processed during the 2008/09 fiscal year. 2
1. Part VII Applications – Type 1
Definition: Type 1 applications generally do not involve multiple parties or raise significant policy issues.
Service Standard: 90 percent of determinations to be issued on an interim or final basis within four months of the close of record (COR).
| Number of Applications3 |
Decisions Issued Within Four Months of COR |
Percentage Issued Within Four Months of COR |
| 31 | 29 | 94% |
2. Part VII Applications – Type 2
Definition: Type 2 applications involve multiple parties and/or raise significant policy issues.
Service Standard: 85 percent of determinations to be issued on an interim or final basis within eight months of the COR.
| Number of Applications4 |
Decisions Issued Within Eight Months of COR |
Percentage Issued Within Eight Months of COR |
| 14 | 13 | 93% |
3. Part VII Applications - Local forbearance
Definition: Incumbent local exchange carriers (ILECs) submit local forbearance applications to the Commission to request that it forbear from regulating services in a certain exchange where local competition has passed a certain threshold.
Performance measure: Determination to be issued within 120 days of receiving a complete application. 5
| Number of Applications6 | Decisions Issued Within 120 Days of Receipt of a Complete Application | Percentage Issued Within 120 Days of Receipt of a Complete Application |
| 447 | 43 | 98% |
4. Tariff Applications and Intercarrier Agreements
Definition: This item covers all tariff applications, other than those that are related to the destandardization and/or withdrawal of services, and intercarrier agreements.
Service Standards: The service standards for tariff applications and intercarrier agreements are set out in paragraph 9 of Telecom Circular 2006-11:
a. 85 percent of determinations are to be made on an interim or final basis within two months of receipt of a complete application, and
b. 95 percent of determinations are to be made on an interim or final basis within four months of receipt of a complete application.
a.
| Number of Applications Processed |
Determinations Made Within 2 Months of a Complete Application |
Percentage Made Within 2 Months of a Complete Application |
| 542 | 518 | 95% |
b.
| Number of Applications Processed |
Determinations Made Within 4 Months of a Complete Application |
Percentage Made Within 4 Months of a Complete Application |
| 542 | 532 | 98% |
Destandardization and/or Withdrawal Applications
Definition: This item covers all tariff applications related to the destandardization and/or withdrawal of services.
Service Standard: The service standard for tariff applications related to destandardization or withdrawal of services is set out in paragraph 10 of Telecom Circular 2006-11:
95 percent of determinations on retail tariff applications are to be issued on a final basis within 12 months.
| Number of Applications Processed |
Determinations Made Within 12 Months of a Complete Application |
Percentage Made Within 12 Months of a Complete Application |
| 23 | 23 | 100% |
[1] An application by any person that is not a tariff notice, an intercarrier agreement, or a subscriber complaint against a regulated company is considered to be a Part VII application.
[2] Monitored pursuant to Telecom Circular 2006-11.
[3] Includes Type 1 applications with CORs between 1 December 2007 and 30 November 2008 (see paragraph 19 of Telecom Circular 2006-11).
[4] Includes Type 2 applications with CORs between 1 August 2007 and 31 July 2008 (see paragraph 19 of Telecom Circular 2006-11).
[5] An application is considered complete upon the receipt of all required documentation from the ILEC.
[6] Includes applications filed between 1 December 2007 and 30 November 2008.
[7] Total does not include (a) one application on hold as a result of a Part VII application from MTS Allstream Inc. questioning the validity of certain quality of service indicators and (b) one application on hold pending the implementation of a local forbearance framework for the small ILECs.
