Canadian Radio-television and Telecommunications Commission
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Proactive Disclosure
Service standards and performance measure for processing telecommunications applications 1 April 2010 to 31 March 2011
The service standards and performance measure set out below for Types 1 and 2, and local forbearance Part VII applications1 are monitored pursuant to Service standards for the disposition of telecommunications applications, Telecom Circular CRTC 2006-11, 7 December 2006 (Telecom Circular 2006-11) and Forbearance from the regulation of retail local exchange services, Telecom Decision CRTC 2006-15, 6 April 2006, as amended by Order in Council P.C. 2007-532, 4 April 2007, respectively.2
Statistics are also provided related to (a) tariff applications and intercarrier agreements and (b) applications regarding the destandardization and/or withdrawal of a service processed during the 2010/11 fiscal year.3
1. Part VII Applications – Type 1
Definition: Type 1 applications generally do not involve multiple parties or raise significant policy issues.
Service Standard: 90 percent of determinations to be issued on an interim or final basis within four months of the close of record (COR).
| Number of Applications4 |
Decisions Issued Within Four Months of COR |
Percentage Issued Within Four Months of COR |
|---|---|---|
| 47 | 44 | 94% |
2. Part VII Applications – Type 2
Definition: Type 2 applications involve multiple parties and/or raise significant policy issues.
Service Standard: 85 percent of determinations to be issued on an interim or final basis within eight months of the COR.
| Number of Applications5 |
Decisions Issued Within Eight Months of COR |
Percentage Issued Within Eight Months of COR |
|---|---|---|
| 1 | 1 | 100% |
3. Part VII Applications - Local forbearance
Definition: Incumbent local exchange carriers (ILECs) submit local forbearance applications to the Commission to request that it forbear from regulating services in a certain exchange where the presence of local competitors has passed a certain threshold.
Performance measure: Determination to be issued within 120 days of receiving a complete application.6
| Number of Applications7 | Decisions Issued Within 120 Days of Receipt of a Complete Application | Percentage Issued Within 120 Days of Receipt of a Complete Application |
|---|---|---|
| 198 | 19 | 100% |
4. Tariff Applications and Intercarrier Agreements
Definition: This item covers all tariff applications, other than those that are related to the destandardization and/or withdrawal of services, and intercarrier agreements.
Service Standards: The service standards for tariff applications and intercarrier agreements are set out in paragraph 9 of Telecom Circular 2006-11:
| Number of Applications Processed |
Determinations Made Within 2 Months of a Complete Application |
Percentage Made Within 2 Months of a Complete Application |
|---|---|---|
| 644 | 599 | 93% |
b.
| Number of Applications Processed |
Determinations Made Within 4 Months of a Complete Application |
Percentage Made Within 4 Months of a Complete Application |
|---|---|---|
| 644 | 610 | 95% |
5. Destandardization and/or Withdrawal Applications
Definition: This item covers all tariff applications related to the destandardization and/or withdrawal of services.
Service Standard: The service standard for tariff applications related to destandardization or withdrawal of services is set out in paragraph 10 of Telecom Circular 2006-11:
95 percent of determinations on retail tariff applications are to be issued on a final basis within 12 months.
| Number of Applications Processed |
Determinations Made Within 12 Months of a Complete Application |
Percentage Made Within 12 Months of a Complete Application |
|---|---|---|
| 11 | 11 | 100% |
[1] An application by any person that is not a tariff notice, an intercarrier agreement, or a subscriber complaint against a regulated company is considered to be a Part VII application. Under the new converged Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure (the Rules of Procedure) that took effect on 1 April 2011, these applications will now be considered under Part 1.
[2] With the recent introduction of the new converged Rules of Procedure, the Commission has established new service objectives related to the processing of broadcasting and telecommunications applications. These new service objectives were put in place effective 1 April 2011. Details concerning these service objectives can be found in New service objectives for the processing of broadcasting and telecommunications applications as of 1 April 2011, Broadcasting and Telecom Information Bulletin CRTC 2011-222, 1 April 2011.
[3] Monitored pursuant to Telecom Circular 2006-11.
[4] Includes Type 1 applications with CORs between 1 December 2009 and 30 November 2010 (see paragraph 19 of Telecom Circular 2006-11).
[5] Includes Type 2 applications with CORs between 1 August 2009 and 31 July 2010 (see paragraph 19 of Telecom Circular 2006-11).
[6] An application is considered complete upon the receipt of all required documentation from the ILEC.
[7] Includes applications filed between 1 December 2009 and 30 November 2010. Also includes 7 applications filed prior to 1 December 2009; completed once updated competitor quality of service information received.
[8] Total does not include 3 applications on hold pending receipt of updated competitor quality of service information.
