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Service objective/standards and performance measure for processing telecommunications applications 1 April 2011 to 31 March 2012

This document presents performance results related to the processing of telecommunications applications during the 1 April 2011 to 31 March 2012 fiscal year.  The data relates to the processing of Part 1 applications; tariff applications and intercarrier agreements; and applications regarding the destandardization and/or withdrawal of a service.

1. Part 1 Applications¹

Definition: This item covers all applications filed under Part 1 of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, except for local forbearance applications. These applications cover a broad range of subjects and processing typically follows a set structure for the filing of interventions and replies.

Service Objective: Decision to be issued within 4 months of the close of record (COR).

Number of Applications	Decisions Issued Within 4 Months of COR	Percentage Issued Within 4 Months of COR
182	17	94 %

2. Part 1 Applications - Local Forbearance³

Definition: Incumbent local exchange carriers (ILECs) submit local forbearance applications to the Commission to request that it forbear from regulating services in a certain exchange where the presence of local competitors has passed a certain threshold.

Performance measure: Decision to be issued within 120 days of receiving a complete application.⁴

Number of Applications	Decisions Issued Within 120 Days of Receipt of a Complete Application	Percentage Issued Within 120 Days of Receipt of a Complete Application
85	8	100 %

3. Tariff Applications and Intercarrier Agreements⁶

Definition: This item covers all tariff applications, other than those that are related to the destandardization and/or withdrawal of services, and intercarrier agreements.

Service Standards: The service standards are as follows:

a.

Number of Applications Processed	Determinations Made Within 2 Months of a Complete Application	Percentage Made Within 2 Months of a Complete Application
467	434	93 %

b.

Number of Applications Processed	Determinations Made Within 4 Months of a Complete Application	Percentage Made Within 4 Months of a Complete Application
467	451	97 %

4.Destandardization and/or Withdrawal Applications⁷

Definition: This item covers all tariff applications related to the destandardization and/or withdrawal of services.

Service Standard: To issue 95 percent of determinations on a final basis within 12 months.

Number of Applications Processed	Determinations Made Within 12 Months of a Complete Application	Percentage Made Within 12 Months of a Complete Application
25	25	100 %

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[1] Monitored pursuant to New service objectives for the processing of broadcasting and telecommunications applications as of 1 April 2011, Broadcasting and Telecom Information Bulletin CRTC 2011-222, 1 April 2011.

[2] Includes Part 1 applications for which a decision was issued between 1 April 2011 and 31 March 2012.

[3] Monitored pursuant to Forbearance from the regulation of retail local exchange services, Telecom Decision CRTC 2006-15, 6 April 2006, as amended by Order in Council P.C. 2007-532, 4 April 2007.

[4] An application is considered complete upon the receipt of all required documentation from the ILEC.

[5] Includes Part 1 – Local Forbearance applications for which a decision was issued between 1 April 2011 and 31 March 2012.

[6] Monitored pursuant to Service standards for the disposition of telecommunications applications, Telecom Circular CRTC 2006-11, 7 December 2006.

[7] Id.