Service objective/standards and performance measure for processing telecommunications applications 1 April 2016 to 31 March 2017

This document presents performance results related to the processing of telecommunications applications during the 1 April 2016 to 31 March 2017 fiscal year. The data relates to the processing of Part 1 applications; tariff applications and intercarrier agreements; and applications regarding the destandardization and/or withdrawal of a service.

1. Part 1 ApplicationsFootnote 1

Definition: This item covers all applications filed under Part 1 of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure, except for local forbearance applications. These applications cover a broad range of subjects. Processing typically follows a set structure for the filing of interventions and replies.

Service Objective: Decision to be issued within 4 months of the close of record (COR).

Number of Applications Decisions Issued
Within 4 Months of COR
Percentage Issued Within 4 Months of COR
30Footnote 2 7 23%

2. Part 1 Applications - Local ForbearanceFootnote 3

Definition: Incumbent local exchange carriers (ILECs) submit local forbearance applications to the Commission to request that it forbear from regulating services in a certain exchange where the presence of local competitors has passed a certain threshold.

Performance measure: Decision to be issued within 120 days of receiving a complete application.Footnote 4

Number of Applications Decisions Issued Within 120 Days of Receipt of a Complete Application Percentage Issued Within 120 Days of Receipt of a Complete Application
3Footnote 5 3 100%

3. Tariff Applications and Intercarrier AgreementsFootnote 6

Definition: This item covers all tariff applications, other than those that are related to the destandardization and/or withdrawal of services, and intercarrier agreements that require approvalFootnote 7.

Service Standards: The service standards are as follows:

  1. 85 percent of determinations are to be made on an interim or final basis within two months of receipt of a complete application, and
  2. 95 percent of determinations are to be made on an interim or final basis within four months of receipt of a complete application.
  1. Number of Applications Processed Determinations Made
    Within 2 Months of a Complete Application
    Percentage Made
    Within 2 Months of a Complete Application
    289 244 84%
  2. Number of Applications Processed Determinations Made
    Within 4 Months of a Complete Application
    Percentage Made
    Within 4 Months of a Complete Application
    289 256 89%

4. Destandardization and/or Withdrawal ApplicationsFootnote 8

Definition: This item covers all tariff applications related to the destandardization and/or withdrawal of services.

Service Standard: To issue 95 percent of determinations on a final basis within 12 months of a complete application.

Number of Applications Processed Determinations Made
Within 12 Months of a Complete Application
Percentage Made
Within 12 Months of a Complete Application
31 31 100%
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