Let's Talk TV: A Conversation with Canadians
Are TV providers implementing the basic TV packages and the small/pick and pay packages in the spirit of the policy? Tell us what you think!
Decisions we’ve issued
Create: The way forward
Promotion and discoverability
For Canadian-made programming to succeed, it must be widely available and visible. Both Canadian and global viewers need more opportunities to discover programming made by Canada on multiple platforms.
Discoverability Summit: The Discoverability Summit was held by the CRTC and the National Film Board May 10 and 11, 2016. The Summit brought together innovators and thought leaders from both here and abroad. The recording of the event and the transcripts in both official languages will be available at discoverability.ca in the coming weeks. Keep the discussion going on social media using #discoverability!
The CRTC is ensuring that Canadian video-on-demand services can compete on an equal footing with online video services. Canadian video-on-demand services will be able to offer exclusive content as long as they are available to all Canadians over the Internet without a cable or satellite subscription.
Rethinking funding models
To create content that can compete with the best in the world, Canada needs production companies that have the capacity to develop scripts and concepts, as well as to create and market big-budget productions that can attract global audiences. The CRTC is launching two pilot projects that provide a more flexible and forward-looking approach to the production and financing of Canadian programs.
Set-top box audience measurement
The CRTC is requiring the industry to form a working group to develop an audience measurement system based on the data from set-top boxes. This group will be tasked with proposing technical standards, privacy protections and a governance structure, as well as determining how costs will be shared.
Quotas for Canadian programming
Although television quotas have helped to create a thriving television industry in Canada, they have also created a situation where some shows are repeated on the same television channel or recycled from other channels. The CRTC is reducing the quotas for the overall amount of Canadian programs that local television stations and discretionary services must broadcast.
Investing in programming made by Canada
The CRTC is shifting its focus from the quantity of content made by Canadians broadcast to the amount of money invested in this content. The overarching goal is to ensure that our creators have the tools and resources they need to produce compelling content that can compete on the world stage.
High-quality national news services
As news services must be offered to all television subscribers, the CRTC is introducing new criteria to ensure that Canadians have access to high-quality news, information and public affairs programming from various viewpoints.
Connect: Maximizing choice and affordability
Affordable entry-level TV service
Since March 1, 2016, TV service providers have to offer an affordable basic package priced no higher than $25 a month (not including equipment). This ensures that all Canadians have affordable access to local and regional Canadian television stations, which are important sources of news and information. We want to ensure that this new basic package is offered by TV service providers in the spirit in which it was intended. This is why we are holding a public hearing to discuss how the new basic television package is being implemented across Canada. We want to hear from you on this issue! You have until June 23rd to send us your comments.
Pick and pay/small packages
In a World of Choice, Canadians must be able supplement their basic TV package with the additional channels they want. As of March 1, 2016, cable and satellite companies must offer channels EITHER individually OR in packages of up to 10 channels. As of December 1, 2016, channels will be offered BOTH individually AND in packages of up to 10 channels. We want to ensure that TV service providers are offering these new flexible packaging options in the spirit in which they were intended. This is why we are holding a public hearing to discuss how these new options are being implemented across Canada. We want to hear from you on this issue! You have until June 23rd to send us your comments.
Preponderance of Canadian channels
Cable and satellite companies will need to ensure that they offer their subscribers more Canadian than non-Canadian channels.
A healthy and dynamic market
The CRTC set up a Wholesale Code to clarify the wholesale relationship between cable and satellite companies and broadcasters, and ensure the fair negotiation of terms and conditions for the distribution of channels. The code will ensure that cable and satellite companies can offer their subscribers increased choice and flexibility. The Code is in effect on January 22, 2016.
Access to a diversity of voices
To ensure that Canadians have access to a diversity of voices, the CRTC is requiring vertically integrated companies to offer one independently-owned channel for each of their own channels. This new rule will take effect on September 1, 2018, when the current service-specific access rules come to an end. The CRTC is also making changes to ensure that Canadians living in official-language minority communities have access to channels that meet their needs. Satellite companies will have to offer one French-language channel every 10 English-language channels, which is the current obligation for cable companies. In addition, Canada’s multicultural communities will have more flexibility in choosing Canadian ethnic and third-language channels as they will be available on a pick-and-pay basis or in small packages. Also, service providers will have to offer one Canadian third-language channel for each non-Canadian channel offered.
Unbundling multiplexed services
Currently, some broadcasters spread their content across multiple channels and, as a result, certain premium channels (known as multiplexed services) cannot be marketed and sold on an individual basis. The CRTC will lift the requirement to offer these types of channels in a bundle, so that pay-television services can offer their feeds on an individual basis to viewers.
Fostering greater choice of service providers
To provide Canadians with a greater choice of providers, the CRTC will allow cable companies with fewer than 20,000 subscribers to enter and compete in new markets without having to first obtain a licence.
Protect: Navigating the road ahead
Television Service Provider Code of Conduct
The CRTC has published the Television Service Provider Code under which cable and satellite companies are required to provide clear information about promotional offers and an advance notice when prices to their services are changed. The Code also clarifies that a time frame for service calls and information on potential charges for installations must be provided to the consumer. The Television Service Provider Code will become mandatory on September 1, 2017 and will be administered by the Commissioner for Complaints for Telecommunication Services (CCTS).
Canadians are increasingly obtaining their various communications services from the same company through bundled offerings. For this reason, the CCTS will begin handling complaints related to television services in addition to handling complaints related to wireless, Internet and telephone services. Similarly, the CCTS will administer the CRTC’s Television Service Provider Code just as it does for the CRTC’s Wireless Code.
Improved access for Canadians with disabilities
Canadians with disabilities will have access to more content that has been adapted to their needs and which will provide them with a seamless viewing experience. The CRTC expects that when television programs with closed captioning are made available online and on mobile devices, the closed captioning will be included. In addition, the CRTC expects broadcasters to increase the amount of programs with described video they offer over the next few years. Finally, the CRTC will require television service providers to make accessible hardware, such as set-top boxes, and remote controls available to subscribers, where they can be obtained from suppliers and are compatible with their networks.
From the past to the future
Simultaneous substitution is the temporary replacement of the signal of one TV channel with another channel that’s showing the same program at the same time. We are prohibiting simultaneous substitution for the Super Bowl starting at the end of the 2016 NFL season (i.e., Super Bowl 2017). We are also putting in place regulatory measures to prevent substantial and avoidable simultaneous substitution errors.
Over-the-air (OTA) stations
You can access high-quality television for free by simply using an antenna. If you choose not to pay for cable or satellite subscriptions, you can still have free access to your local television stations, many of which are available in high definition with minimal one-time equipment costs. Find out more about over-the air television broadcasting and our policy on over-the-air transmission of TV signals and local programming.
No more 30-day cancellation policies
Service providers are no longer allowed to require customers to provide 30 days’ notice when cancelling services. Get more information about changing service providers and our policy prohibiting 30-day cancellation policies.
What was said during the conversation
Let's Talk TV: A Conversation with Canadians was launched in October 2013. We held a public hearing in September 2014. Check out the notice of consultation and other important documents to see what was said.
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