Let's Talk TV: A Conversation with Canadians
Learn about your options for watching the content you want in a World of Choice.
Have your say about the TV code of conduct!
We are working on a draft code to help you make informed choices about your TV service provider and make TV service agreements clearer.
Your input on these questions will help us finalize the code:
- What kind of information should cable and satellite providers give subscribers when they sign up?
- How much notice should cable and satellite providers have to give when they change the price of channels or packages of channels?
- What would constitute a reasonable timeframe for service calls by cable and satellite providers?
Send us your comments by May 25, 2015.
Decisions we’ve issued
Protect: Navigating the road ahead
Television Service Provider Code of Conduct
The CRTC has published a draft code under which cable and satellite companies would be required to provide easy-to-understand contracts to their customers and notify them of changes to their services. The code would also clarify the terms surrounding the addition or cancellation of channels, early cancellation fees and installation appointments, among others. The CRTC is asking Canadians to comment on the draft code to ensure that it meets the needs of Canadian consumers so they can make informed choices and be empowered in their relationship with their service provider.
Canadians are increasingly obtaining their various communications services from the same company through bundled offerings. For this reason, the CRTC is proposing that Canadians would be able to direct their complaints relating to the code to the Commissioner for Complaints for Telecommunications Services. This industry ombudsman currently works with Canadians to help resolve complaints relating to their wireless, Internet and telephone services, and administers the CRTC’s wireless code.
Improved access for Canadians with disabilities
Canadians with disabilities will have access to more content that has been adapted to their needs and which will provide them with a seamless viewing experience. The CRTC expects that when television programs with closed captioning are made available online and on mobile devices, the closed captioning will be included. In addition, the CRTC expects broadcasters to increase the amount of programs with described video they offer over the next few years. Finally, the CRTC will require television service providers to make accessible hardware, such as set-top boxes, and remote controls available to subscribers, where they can be obtained from suppliers and are compatible with their networks.
Connect: Maximizing choice and affordability
Affordable entry-level TV service
The CRTC is introducing an affordable entry-level television service that cable and television companies must offer by March 2016, at no more than $25 per month. The new entry-level service will ensure that all Canadians have affordable access to local and regional Canadian television stations, which are important sources of news and information.
Pick and pay/small packages
In a World of Choice, Canadians will be able supplement their entry-level television services with the additional channels they want either on a pick-and-pay basis or through small, reasonably priced bundles. Canadians will have the option of keeping their current television services without making any changes.
Preponderance of Canadian channels
Cable and satellite companies will need to ensure that they offer their subscribers more Canadian than non-Canadian channels.
A healthy and dynamic market
The CRTC will introduce a code of conduct to clarify the wholesale relationship between cable and satellite companies and broadcasters, and ensure the fair negotiation of terms and conditions for the distribution of channels. The code will ensure that cable and satellite companies can offer their subscribers increased choice and flexibility.
Access to a diversity of voices
To ensure that Canadians have access to a diversity of voices, the CRTC is requiring vertically integrated companies to offer one independently-owned channel for each of their own channels. This new rule will take effect on September 1, 2018, when the current service-specific access rules come to an end. The CRTC is also making changes to ensure that Canadians living in official-language minority communities have access to channels that meet their needs. Satellite companies will have to offer one French-language channel every 10 English-language channels, which is the current obligation for cable companies. In addition, Canada’s multicultural communities will have more flexibility in choosing Canadian ethnic and third-language channels as they will be available on a pick-and-pay basis or in small packages. Also, service providers will have to offer one Canadian third-language channel for each non-Canadian channel offered.
Unbundling multiplexed services
Currently, some broadcasters spread their content across multiple channels and, as a result, certain premium channels (known as multiplexed services) cannot be marketed and sold on an individual basis. The CRTC will lift the requirement to offer these types of channels in a bundle, so that pay-television services can offer their feeds on an individual basis to viewers.
Fostering greater choice of service providers
To provide Canadians with a greater choice of providers, the CRTC will allow cable companies with fewer than 20,000 subscribers to enter and compete in new markets without having to first obtain a licence.
Create: The way forward
Promotion and discoverability
For Canadian-made programming to succeed, it must be widely available and visible. Both Canadian and global viewers need more opportunities to discover programming made by Canada on multiple platforms. We will host a Discoverability Summit in the fall of 2015 to help bring together innovators and thought-leaders from the public and private sectors to explore how technology can be used to help viewers find programs made by Canadians.
The CRTC is ensuring that Canadian video-on-demand services can compete on an equal footing with online video services. Canadian video-on-demand services will be able to offer exclusive content as long as they are available to all Canadians over the Internet without a cable or satellite subscription.
Rethinking funding models
To create content that can compete with the best in the world, Canada needs production companies that have the capacity to develop scripts and concepts, as well as to create and market big-budget productions that can attract global audiences. The CRTC is launching two pilot projects that provide a more flexible and forward-looking approach to the production and financing of Canadian programs.
Set-top box audience measurement
The CRTC is requiring the industry to form a working group to develop an audience measurement system based on the data from set-top boxes. This group will be tasked with proposing technical standards, privacy protections and a governance structure, as well as determining how costs will be shared.
Quotas for Canadian programming
Although television quotas have helped to create a thriving television industry in Canada, they have also created a situation where some shows are repeated on the same television channel or recycled from other channels. The CRTC is reducing the quotas for the overall amount of Canadian programs that local television stations and discretionary services must broadcast.
Investing in programming made by Canada
The CRTC is shifting its focus from the quantity of content made by Canadians broadcast to the amount of money invested in this content. The overarching goal is to ensure that our creators have the tools and resources they need to produce compelling content that can compete on the world stage.
High-quality national news services
As news services must be offered to all television subscribers, the CRTC is introducing new criteria to ensure that Canadians have access to high-quality news, information and public affairs programming from various viewpoints.
From the past to the future
Simultaneous substitution is the temporary replacement of the signal of one TV channel with another channel that’s showing the same program at the same time. We are prohibiting simultaneous substitution for the Super Bowl starting at the end of the 2016 NFL season (i.e., Super Bowl 2017). We are also putting in place regulatory measures to prevent substantial and avoidable simultaneous substitution errors.
Over-the-air (OTA) stations
You can access high-quality television for free by simply using an antenna. If you choose not to pay for cable or satellite subscriptions, you can still have free access to your local television stations, many of which are available in high definition with minimal one-time equipment costs. Find out more about over-the air television broadcasting and our policy on over-the-air transmission of TV signals and local programming.
No more 30-day cancellation policies
Service providers are no longer allowed to require customers to provide 30 days’ notice when cancelling services. Get more information about changing service providers and our policy prohibiting 30-day cancellation policies.
What was said during the conversation
Let's Talk TV: A Conversation with Canadians was launched in October 2013. We held a public hearing in September 2014. Check out the notice of consultation and other important documents to see what was said.
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