Phone Services for Canadians



Comment on an open process about phone issues or applications


About Phone Services in Canada

A solid phone system is crucial to providing Canadians with access to a world class communications system. It is important that Canadians can connect to quality and innovative communication services at affordable prices. We strive to protect the safety and interests of Canadians by:

  • enforcing The Unsolicited Telecommunications Rules and the National Do Not Call List;
  • regulating telecommunications carriers, including major telephone companies;
  • approving tariffs and certain agreements for the telecommunications sector;
  • encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.

We do not intervene in the retail rates for most communication services.

What’s coming up?

Next Generation 9-1-1 Services

Next generation networks have the potential to enhance the way 9-1-1 services work. Through a public hearing, we will examine the future of 9-1-1 services in Canada. The goal will be to develop policies and regulations for next generation 9-1-1 services. These modern services are needed to meet the evolving public safety needs of Canadians.

Wireless Public Alerting

The CRTC is inviting comments on the participation of wireless providers in the National Public Alerting System (NPAS). Given the broad ownership of wireless devices by the Canadian public, the wireless industry’s participation in the alerting system could further enhance its effectiveness in safeguarding and warning Canadians about potential emergencies and natural disasters. Mobile alerts could be an effective way to alert citizens in such a situation. Canadians have until May 30, 2016 to submit their comments on whether wireless service providers should participate in the NPAS.