Phone Services for Canadians



Comment on an open process about phone issues or applications


About Phone Services in Canada

A solid phone system is crucial to providing Canadians with access to a world class communications system. It is important that Canadians can connect to quality and innovative communication services at affordable prices. We strive to protect the safety and interests of Canadians by:

  • enforcing The Unsolicited Telecommunications Rules and the National Do Not Call List;
  • regulating telecommunications carriers, including major telephone companies;
  • approving tariffs and certain agreements for the telecommunications sector;
  • encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.

We do not intervene in the retail rates for most communication services.

What’s coming up?

Next Generation 9-1-1 Services

Next generation networks have the potential to enhance the way 9-1-1 services work. Through a public hearing, we will examine the future of 9-1-1 services in Canada. The goal will be to develop policies and regulations for next generation 9-1-1 services. These modern services are needed to meet the evolving public safety needs of Canadians.