Learn about Phone Services



Comment on an open process about phone issues or applications


Learn more about Phone Services in Canada

  • The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls.
  • The Commissioner for Complaints for Telecommunications Services Inc. (CCTS) is an independent organization dedicated to working with consumers and service providers to resolve complaints about telephone and internet services.
  • The quantity of telephone numbers within an area code is limited, and eventually the demand for them will cause an area code to run out of new telephone numbers.
  • Pay-per-call services include live and pre-recorded services such as adult chat lines, vote casting, psychic consultations, horoscopes, soap opera updates, games, donations processing, sports scores, weather forecasts, translation, and medical, legal or government services.
  • The CRTC often receives questions about roaming charges on cellphone bills.
  • Selecting a wireless service can be tricky. To help you avoid bill shock and take advantage of advances in wireless technology and new competitive offers, the CRTC has released a mandatory code of conduct.
  • Wireless number portability means that you can keep your phone number when you change from one wireless company to another.