Telecom - Staff Letter addressed to Marc Nanni and Matt Gamble
Gatineau, 25 August 2025
Reference(s): 8000-C12-202504373
BY EMAIL
Marc Nanni
mn_crtc@proton.me
Matt Gamble
Vice-Chair
470 Laurier Street West
Unit 1404, Ottawa,
Ontario, K1R7L0
mgamble@mgamble.ca
Subject: Bell Canada and Rogers Communications Canada Inc. regarding recently reported incidents of misrouted calls and overheard conversations of customers — Request for Information
Dear Recipients and interested persons,
This letter follows a request for information sent to Bell Canada (Bell) and Rogers Communications Canada Inc. (Rogers) on 5 August 2025, regarding recently reported incidents of misrouted calls and overheard conversations of customers in the Niagara Region.
The CRTC takes the privacy of Canadians seriously. To better understand what occurred and measures taken to avoid them going forward, information was requested and both Bell and Rogers submitted answers which can be consulted here.
Any interested persons have until 15 September 2025 to comment on the RFI responses provided by Bell and Rogers.
If you require support or more details regarding submitting a document to the CRTC, please follow this link or call 1-866-893-0932 between the hours of 7 a.m. – 5 p.m. EST to obtain an activation code and a GC Key.
Sincerely,
Original signed by
Noah Moser
Acting Director General, Costing and Regulatory Implementation
Telecommunications Sector, CRTC
c.c.: Suneil Kanjeekal, CRTC, suneil.kanjeekal@crtc.gc.ca
Aysha Omar, CRTC, Aysha.omar@crtc.gc.ca
Vish Iyer, CRTC, vish.iyer@crtc.gc.ca
Noah Moser, CRTC: noah.moser@crtc.gc.ca
Matthew Gamble: mgamble@mgamble.ca
Marc Nanni: mn_crtc@proton.me
- Date modified: