Telecom - Staff Letter addressed to Jean-François Dumoulin (Iristel Inc.)
Gatineau, 3 November 2025
Reference: 8698-J64-202500975
BY EMAIL
Jean-François Dumoulin
Vice President Regulatory and Government Affairs
Iristel Inc.
403-16766 TransCanada Hwy
Kirkland QC H9H 4M7
regulatory@sugarmobile.ca
Subject: Application regarding delays by Bell Canada when routing new central office codes obtained by Iristel – Request for Information
On 10 April 2025, Iristel Inc. (Iristel) filed a Part 1 application alleging that Bell Canada (Bell) had caused unreasonable delays in routing new central office (CO) codes obtained by Iristel. Having reviewed all information provided to on the record of the Part 1 proceeding, staff requires additional information.
Question for Iristel
In support of its application, Iristel included, at Appendix 1, a list of 42 CO codes that failed reachability testing using a mobile device subscribed to the Bell Canada network on or after the scheduled activation date set by Iristel. Among other details, Appendix 1 indicates the dates on which each CO code was to become active (Column J: CNAC Effective date 66 days) and the date on which each CO code became reachable (Column O: Testing successful/Closed TT).
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Q1. Given that each CO code contains 10,000 telephone numbers, Iristel is to provide an updated Appendix 1 indicating, for each CO code, how many of those telephone numbers had been assigned to individual end users and that were unreachable between the dates listed in Column J and those listed in Column O. If Iristel is unable to provide a precise number for any CO code, it is to explain the reasons and provide the most accurate estimate possible, accompanied by a rationale.
Procedure
Iristel is to file its response to this request for information by 14 November 2025. In doing so, it is to disclose as much information as possible on the public record to ensure a definitive understanding of the matter.
This letter and any subsequent correspondence will be placed on the Commission’s website. As set out in section 39 of the Telecommunications Act and in Procedures for filing confidential information and requesting its disclosure in Commission proceedings, Broadcasting and Telecom Information Bulletin CRTC 2010-961, 23 December 2010, parties may designate certain information as confidential, though it must provide a detailed explanation on why the designated information is confidential, and why its disclosure would not be in the public interest, including why the specific direct harm that would be likely to result from the disclosure would outweigh the public interest in disclosure. Furthermore, should parties designate information as confidential, it must either file an abridged version of the document omitting only the information designated as confidential or provide reasons why an abridged version cannot be filed.
Sincerely,
Original signed by
Suneil Kanjeekal
Director, Dispute Resolution & Regulatory Implementations
Telecommunications
c.c.: Etienne Robelin, CRTC, etienne.robelin@crtc.gc.ca
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