Notice of Violation: Construction Rénovation Provinciale Inc. (also operating under the name of Groupe Confort Habitation)
File No.: PDR 9174-3622
To: Construction Rénovation Provinciale Inc. (also operating under the name of Groupe Confort Habitation)
Address:
7755, rue Métis, unité 1102
Québec, Québec, G2K 2J6
Issue Date of Notice: 21 October 2025
Penalty: $44,784
Pursuant to section 72.07 of the Telecommunications Act, S.C. 1993, c. 38(the Act), the undersigned has issued this notice of violation finding Construction Rénovation Provinciale Inc., also operating under the name of Groupe Confort Habitation (CRP), or its mandatary, to have committed the following violations contrary to the Canadian Radio-television and Telecommunications Commission’s (CRTC’s) Unsolicited Telecommunications Rules (the Rules) made under section 41 of the Act.
On and between 27 August 2024 and 27 January 2025, telemarketing telecommunications were made on behalf of CRP resulting in violations of:
- Part II, section 4 of the Rules, which states that a telemarketer shall not initiate, and a client of a telemarketer shall make all reasonable efforts to ensure that the telemarketer does not initiate, a telemarketing telecommunication to a consumer's telecommunications number that is on the National DNCL, unless express consent has been provided by such consumer to be contacted via a telemarketing telecommunication by that telemarketer or the client of that telemarketer;
- Part II, section 7 of the Rules, which states that a telemarketer shall not initiate a telemarketing telecommunication on behalf of a client unless that client is a registered subscriber of the National DNCL and the applicable fees to the National DNCL operator associated with that client's subscription have been paid.
- Part III, section 3 of the Rules, which states that a telemarketer shall not initiate a telemarketing telecommunication on behalf of a client unless that client has registered with, and provided information to, the National DNCL operator, and all applicable fees charged by the Complaints Investigator delegate associated with that client have been paid.
Pursuant to section 72.16 of the Act, a person is liable for a violation that is committed by an agent or mandatary of the person acting within the scope of their authority.
Pursuant to section 72.01 of the Act, the undersigned has determined that the penalty for the violation identified above is $44,784.
The penalty of $44,784 must be paid to the Receiver General for Canada in accordance with subsection 72.09(3) of the Act.
Alain Garneau
Director – Compliance, Policy and Review
- Date modified: