Broadcasting and Telecom - Staff Letter addressed to Marc Nanni

Gatineau, 6 July 2026

Reference: 1011-NOC2025-0274

BY EMAIL

Marc Nanni
mn_crtc@proton.me

Subject: Request for Information and Disclosure of Documents - Broadcasting and Telecom Notice of Consultation 2025-274-2

Dear Mr. Nanni,

Canadian Radio-television and Telecommunications Commission (CRTC) staff is in receipt of your letters dated 25 May 2026 and 26 May 2026 requesting information and disclosure of documents for Broadcasting and Telecom Notice of Consultation 2025-274-2, Call for comments – Improving customer awareness of the Commission for Complaints for Telecom-television Services Inc. – Reinstating the proceeding with changes to procedure (the Proceeding). CRTC staff also acknowledges receipt of the Commission for Complaints for Telecom-television Services (CCTS) reply dated 8 June 2026 in which it responds to your requests.

Specifically, you requested that the following documents be placed on the public record of the Proceeding:

1. The current, complete CCTS Participation Agreement, including all schedules, appendices, and amendments.
2. The CRTC enforcement letter described in paragraph 77 of CRTC 2016-102, which is provided to non-participant TSPs to inform them of the mandatory participation requirement and the possibility of enforcement action.
3. All public awareness compliance audit reports conducted by the CCTS since 2016, including any reports that identify non-compliant providers, the nature of the non-compliance, and the steps taken to remedy it.

In their response, the CCTS argued that the requested documents are not necessary to understand the subject matter of the Proceeding for the following reasons:

• The CCTS Participation Agreement governs the contractual relationship between the CCTS and participating service providers, including participation obligations and fees. It is a provider-facing document and does not establish the consumer-facing notification measures that are the subject of this proceeding.
• The CRTC enforcement letter concerns communications with non-participating service providers regarding mandatory participation and possible enforcement consequences. It addresses the provider participation and enforcement framework, not the consumer-notification measures at issue in this proceeding.
• The requested audit reports are related to the CCTS’ compliance activities, including possible identification of provider level non-compliance and remedial steps taken in individual cases. The CCTS also noted that its Compliance reports since 2018 are available on their website: https://www.ccts-cprst.ca/codes-stats-and-reports/ccts-reports/compliance-report-cards/.

CRTC staff has reviewed each of the three requests from Mr. Nanni and the response from the CCTS and consider that matters related to bringing non-participating Service Providers into compliance with the participation requirement or the CCTS’ compliance and enforcement activities are out of scope of the Proceeding. The Proceeding focuses strictly on changing the service provider notification requirements and the requested materials are not necessary to enable to CRTC to reach a full and satisfactory understanding.

Therefore, CRTC staff considers that this information requested is not needed as part of the public record for consideration in the Proceeding.

A copy of this letter will be available on the record of the Proceeding.

Sincerely,

Original signed by

Nanao Kachi
Director of Social and Consumer Policy
Consumer, Analytics and Strategy

c.c.: Bell Canada, bell.regulatory@bell.ca
Bragg Communications Inc., carrying on business as
Eastlink, Regulatory.Matters@corp.eastlink.ca
Cogeco Communications Inc. telecom.regulatory@cogeco.com
Quebecor Media Inc., regaffairs@quebecor.com
Rogers Communications Canada Inc., rwi_gr@rci.rogers.com
Saskatchewan Telecommunications, document.control@sasktel.com
TELUS Communications Inc., regulatory.affairs@telus.com
Xplore Inc., legal@xplore.ca
Janet Lo, CCTS, regulatory@ccts-cprst.ca
Scott Hutton, Vice President, Consumer, Analytics and Strategy (CAS), CRTC, scott.hutton@crtc.gc.ca
Patrick Arseneau, Senior Analyst, CRTC patrick.arseneau@crtc.gc.ca
Galen Weaver, Legal Counsel, CRTC, galen.weaver@crtc.gc.ca

Date modified:

2026-07-06