Telecom - Staff Letter addressed to Adrien Alexson (Netflash Internet Solutions) and Nitin Jain (Crescent Homes)
Gatineau, 20 April 2026
Our reference: 8663-C230-202505389
BY EMAIL
Adrien Alexson
Netflash Internet Solutions
1232 Victoria Street North,
Kitchener, ON N2B 3C9
adrien.alexson@netflash.ca
Nitin Jain
Crescent Homes
3-180 Frobisher Dr,
Waterloo, ON N2V 2A2
nitin@crescenthomes.ca
Subject: Netflash Internet Solutions – Part 1 application for non-discriminatory and timely access on reasonable terms and conditions to MDUs owned by Crescent Homes — Request for information
The Canadian Radio-Television and Telecommunications Commission (Commission) is currently considering the above referenced Part 1 application, filed by Continuum Online Services Ltd, operating as Netflash Internet Solutions (Netflash). In its application, Netflash is requesting access to the multi-dwelling units (MDUs) at and around 130 Otterbein Road in Kitchener, Ontario, which are owned by Crescent Homes.
According to an email sent to Commission staff by Netflash on 11 February 2026, the company appears to have been granted access to install its telecommunications equipment within Crescent Homes’ MDUs; however, according to the email, negotiations toward a formal access agreement between the parties had not yet been finalized.
Section 37 of the Telecommunications Act (the Act) provides that the Commission may require Canadian carriers or any person to file information or documents that the Commission considers necessary for the administration of that Act. As part of its consideration of Netflash’s above-noted application, Commission staff is issuing this Request for Informationn to obtain further details on both occupancy of the MDU’s and the current status of negotiations between the parties.
Netflash and Crescent Homes are required to provide a response to the following questions by 27 April 2026.
- Please confirm that access has been granted for the purposes of installing Netflash’s telecommunication equipment.
- Confirm that Netflash’s telecommunication equipment has been installed and is operational.
- Provide a full update on ongoing negotiations regarding a formal access agreement and identify any remaining issue as well as your position on why these issues remain unresolved.
- Confirm the MDU’s occupancy date and that new residents have the ability to select Netflash as the Telecommunication provider of their choice.
- Given the responses to the previous questions, explain whether Commission intervention is still required, and if so, what intervention is still necessary.
Your responses will become part of the public record and will be posted on the Commission website. Section 39 of the Act and Broadcasting and Telecom Information Bulletin CRTC 2010-961 provide that persons may designate certain information submitted to the Commission as confidential. A detailed explanation of why the designated information is confidential and why its disclosure would not be in the public interest must be provided, including why the specific direct harm that would be likely to result from the disclosure would outweigh the public interest in its disclosure.
If you file a document containing confidential information, an abridged version of the document omitting only the confidential information must also be filed with the Commission; alternatively, reasons why an abridged version cannot be filed must be provided. Only the abridged version of the document will become part of the public record and will be posted on the Commission website.
Sincerely,
Original signed by
Suneil Kanjeekal
Director, Dispute Resolution and Regulatory Implementation
Telecommunications Sector, CRTC
c.c.: Philippe Nadeau, CRTC, philippe.nadeau@crtc.gc.ca
Yash Garg, yash.garg@crescenthomes.ca
- Date modified: