Telecom - Staff Letter addressed to Philippe Gauvin (Bell Canada)

Gatineau, 14 July 2026

Reference: 8633-B2-202601377

BY EMAIL

Philippe Gauvin
Assistant General Counsel
Bell Canada
Floor 19, 160 Elgin Street
Ottawa ON K2P 2C4
bell.regulatory@bell.ca

Subject: Telecom Part 1 Application by Bell Canada, Regarding the Disconnection of Services for Failure to Pay Late Payment Charges Associated with Tariffed Services – Request for information from Bell Canada

Dear Phillipe Gauvin,

Commission staff is seeking information from Bell Canada (Bell) regarding a Part 1 application submitted by Bell on 2 April 2026.

Bell is requesting clarification from the Commission that local exchange carriers are permitted to disconnect a customer’s tariffed services for non-payment of late payment charges (LPCs) associated with tariffed services.

Commission staff requests that Bell submit its response to the below request for information no later than 28 July 2026.

1. Is Bell currently engaged in court proceedings with Iristel Inc. (Iristel) in which Bell has claimed or counterclaimed for LPC arrears?
   1. If so, provide information on the current status of such court proceedings and the remedy Bell is seeking for LPC arrears.
2. Prior to Bell’s current dispute with Iristel regarding non-payment of LPCs, has Bell ever engaged in court proceedings to seek remedies for LPC arrears owed by other retail or wholesale customers?

Please ensure that all documents filed and served are received, not merely sent, by the date provided. Bell is asked to send an electronic copy of all documents to Commission staff copied on this letter.

The Commission requires the responses or other documents to be submitted electronically by using the secured service “My CRTC Account” (Partner Log In or GCKey) and filling the “Telecom Cover Page” located on the Commission’s website.

As set out in section 39 of the Telecommunications Act^{Footnote 1}and in Broadcasting and Telecom Information Bulletin CRTC 2010-961^{Footnote 2}, Procedures for filing confidential information and requesting its disclosure in Commission proceedings, persons may designate certain information as confidential. A person designating information as confidential must provide a detailed explanation on why the designated information is confidential and why its disclosure would not be in the public interest, including why the specific direct harm that would be likely to result from the disclosure would outweigh the public interest in disclosure. Furthermore, a person designating information as confidential must either file an abridged version of the document omitting only the information designated as confidential or provide reasons why an abridged version cannot be filed.

Sincerely,

Original signed by Jeremy Lendvay for

Philippe Kent
Director, Telecommunications Services Policy
Telecommunications Sector

Cc: Adam Mills, CRTC, adam.mills@crtc.gc.ca
Daniel Mackwood, CRTC, daniel.mackwood@crtc.gc.ca

Attach (1) Distribution List

Distribution List

Bell Canada, bell.regulatory@bell.ca;
FRPC, execdir@frpc.net;
ITPA, jonathan.holmes@itpa.ca;
Iristel, jregulatory@iristel.com;
TELUS, jim.robson@telus.com.

Date modified:

2026-07-14