Notice of Violation: Royal LePage West Realty Group
File No.: PDR 9174-3646
To: Royal LePage West Realty Group
Address:
5040 Dundas St W
Etobicoke ON, M9A 1B8
Issue Date of Notice: 3 March 2026
Penalty: $24,000
Pursuant to section 72.07 of the Telecommunications Act, S.C. 1993, c. 38(the Act), the undersigned has issued this notice of violation finding Royal LePage West Realty Group to have committed the following violations contrary to the Canadian Radio-television and Telecommunications Commission’s (CRTC’s) Unsolicited Telecommunications Rules (the Rules) made under section 41 of the Act:
On and between 1 May 2024 and 15 June 2025, telemarketing telecommunications were made for which Royal LePage West Realty Group is vicariously liable resulting in violations of:
- Part II, section 4 of the Rules, which states that a telemarketer shall not initiate, and a client of a telemarketer shall make all reasonable efforts to ensure that the telemarketer does not initiate, a telemarketing telecommunication to a consumer's telecommunications number that is on the National DNCL, unless express consent has been provided by such consumer to be contacted via a telemarketing telecommunication by that telemarketer or the client of that telemarketer;
- Part II, section 6 of the Rules, which states that a telemarketer shall not initiate a telemarketing telecommunication on its own behalf unless it is a registered subscriber of the National DNCL and has paid all applicable fees to the National DNCL operator; and
- Part III, section 2 of the Rules, which states that a t telemarketer shall not initiate a telemarketing telecommunication on its own behalf unless it has registered with, and provided information to, the National DNCL operator, and has paid all applicable fees charged by the Complaints Investigator delegate.
Pursuant to section 72.16 of the Act, a person is liable for a violation that is committed by an employee, or an agent or mandatary, of the person acting in the course of the employee’s employment or the scope of the agent’s or mandatary’s authority, whether or not the employee, agent or mandatary who actually committed the violation is identified or proceeded against in accordance with the Act.
Pursuant to section 72.01 of the Act, the undersigned has determined that the monetary penalty for the violations identified above is $24,000.
The penalty of $24,000 must be paid to "The Receiver General for Canada" in accordance with subsection 72.09(3) of the Act.
Pierre-Luc Denis
Director General, Unsolicited Communications Enforcement, Compliance & Enforcement
- Date modified: