Consultation on notification and reporting about major telecom service outages
Current status: Closed
This consultation first ran from February 22, 2023, to March 24, 2023. We re-opened the consultation from September 11, 2023 to October 3, 2023 to provide Canadians who are Deaf or Hard of Hearing with the opportunity to participate by submitting a video in American Sign Language (ASL) or Langue des signes québécoise (LSQ).
See the “What we learned” section to find the comments that were submitted.
We asked for your comments on how telecommunications providers should send mandatory notifications and report major service outages to the CRTC, Innovation, Science and Economic Development Canada, and other authorities.
Key topics for discussion
The CRTC invited Canadians to provide their comments on notification and reporting requirements for Canadian providers in connection with major service outages. Among other things, we sought input on the following questions:
- Which Canadian providers would be required to send a notification when a major service outage is detected?
- Which Canadian providers would be required to submit a post-outage report to the Commission?
- What should be the scope of any such notifications and reports?
See the Notice of Consultation 2023-39-1 for more details.
What we learned
- Interventions (comments we received online, by mail and by fax)
Related links
- Changes to procedure 2023-39-1: Call for comments – Development of a regulatory framework to improve network reliability and resiliency – Mandatory notification and reporting about major telecommunications service outages – Changes to procedure to enable submission of sign language video interventions
- Telecom Policy 2023-39: Call for comments – Development of a regulatory framework to improve network reliability and resiliency – Mandatory notification and reporting about major telecommunications service outages
Contact us
Secretary General
CRTC
Ottawa, Ontario, K1A 0N2
Fax
Telephone
819-997-0313
Toll-free 1-877-249-CRTC (2782)
TTY 819-994-0423
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