Consultation on making shopping for Internet easier
Current status: Closed
This consultation ran from December 4, 2024 to February 20, 2025. A public hearing was held June 10 to 13, 2025. Read the “What we learned” section to find the comments that were submitted.
We wanted your views on whether Internet service providers should be required to display information in a standardized label, similar to nutrition labels on food products. However, instead of serving sizes and calories, these labels would include information about price and speed to help Canadians easily compare plans.
Who was the focus of this consultation
We were looking to hear from anyone with an interest in making shopping for Internet easier.
Key topics for discussion
The CRTC sought comments on:
- a standard format to present information, for example, a standard label similar to the nutrition labels on food products;
- the information that Canadians need when choosing plans;
- the need to explain technical information; and
- the role of the Commission for Complaints for Telecom-television Services (CCTS) in administering any new rules
What we learned
- Interventions (comments we received online, by mail and by fax)
- Transcripts of the public hearing
Related information
- Consumer Protections Action Plan
- Protected by the Wireless Code
- The Internet Code: Protecting your rights
- Date modified: