Making it easier to choose an Internet or cellphone service

We sought views on the tools Canadians need to make informed decisions about their Internet and cellphone services.

Consultation on enhancing customer notification

We’re looking at how Canadians should receive information before the end of their contract to help make more informed choices.

Status: Closed for comments

Consultation on removing barriers to switching plans

We’re looking at which fees present barriers to switching plans.

Status: Closed for comments

Consultation on enhancing self-service

We’re looking at how Canadians should be able to change their service plans quickly and easily on their own.

Status: Closed for comments

At the end of the series of consultations, rules will be established to ensure that service providers make it easier for Canadians to choose an Internet or cellphone plan.

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