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[Response Manager] [Contact]

Data Collection – Guide

Response Manager

Pursuant to Broadcasting Circular CRTC 2007-7, 18 October 2007 and Telecom Circular CRTC 2007-17, 18 October 2007 each legal entity required to submit data via DCS must nominate a Response Manager within its organization to be the single point-of-contact for the Commission in managing the form completion process on behalf of the applicable entity.

Entities that do not have an existing Response Manager, or that wish to change their current Response Manager, must have a senior representative of the company contact the DCS Helpdesk at cd-dc@crtc.gc.ca to provide the required “Response Manager” information. Once the request to appoint a Response Manager is received, the DCS Help Desk will contact the appointee to guide them through the next steps of the registration process, confirm their registration and provide them with an activation code.

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If you have encountered instructions that you find unclear, terms you find imprecise, or information that you are not quite sure how to estimate, chances are that you're not alone. As a first step please consult the FAQ and Glossary.

Other service providers are filling out the same forms, so by consulting with us you can help us update the FAQ, fine-tune the glossary definitions, and improve the process for the industry at large.

Consumers

Please note that the Data Collection System is for broadcasting and telecommunications entities who are required to file information with the Commission.  Consumer questions should be directed to the Support Centre.

Complaints about telecommunications or television services should be directed to the Commission for Complaints for Telecom-television Services (CCTS), which specializes in resolving these issues.  The CCTS can be found at: https://www.ccts-cprst.ca/

Date modified:

2026-05-27