Internet, cellphone, home phone, and television service outages
Canadians experience service outages due to extreme weather events, technical failures, and other factors. These outages, even if they are short, are highly disruptive and can seriously impact Canadians’ lives.
We are taking action to:
- help improve the resiliency of telecommunications networks and reliability of telecommunications services
- improve how service providers report outages to the CRTC, Innovation, Science and Economic Development Canada (ISED), and other authorities
- help protect Canadians when their telecommunications or television services are unavailable due to a network outage or disruption
Services and information
Service outages
Find out what we are doing about service outages.
Your consumer rights for cell phones
Learn about how we are helping Canadians make informed choices about their cell phone services.
Consumer Protections Action Plan
Learn about what we are doing to address the reliability of all telecommunications services, including emergency and accessibility services.
9-1-1 services
Important information related to 9-1-1 services.
Internet Code
Learn about how the Internet Code benefits and protects you.
Public alerts and the National Public Alerting System (NPAS)
Learn about the NPAS and how you can receive public alerts.
Broadband Fund
Learn about the Broadband Fund and projects to improve high-speed Internet and cellphone services.
Most requested
More information
- Steps you can take to stay connected in a disaster (external link)
- Services and projects under way to make Canadian telecom services more reliable (external link)
- National Public Alerting System (external link)
- Alert Ready (external link)
- Canadian Security Telecommunications Advisory Committee (CSTAC) (external link)
- CRTC examination of Rogers’ outage
- Executive summary of Xona Partners Inc. report on Rogers’ outage
- Gartner Canada Co. report on network reliability
- Notification of major service outages
- Reported service outages
- How the CRTC is helping to minimize service outages
Features
We are looking at how to improve network resiliency and service reliability.
We are looking at how we can help protect Canadians in the event of a service interruption.
Following our consultation, we are requiring telecom service providers to notify us of major service outages.
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