ARCHIVED - Letter
This page has been archived on the Web
Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.
Our Reference: 8646-C12-200815400
BY E-MAIL
Mr. David Palmer
Director, Regulatory Affairs
Bell Canada
160 Elgin Street, 19th floor
Ottawa, Ontario K2P 2C3
Dear Mr. Palmer:
RE: Follow up to Telecom Regulatory Policy 2009-657
In Telecom Regulatory Policy 2009-657, Review of the Internet traffic management practices of Internet service providers, 21 October 2009 (TRP 2009-657), the Commission determined that Internet service providers (ISPs) must disclose certain information to their retail customers regarding any technical Internet traffic management practices (ITMPs) that they apply to their retail Internet services. Specifically, ISPs are required to disclose prominently on their web sites, the reasons for the ITMP, when the ITMP is applied, what Internet traffic is affected by the ITMP and the specific impact that the ITMP has on retail Internet speeds.
ISPs are also required to refer to their online disclosures in their marketing material, customer contracts and terms of service.
Commission staff has reviewed the information provided on Bell Canada’s web site at http://www.bell.ca/shopping/PrsShpInt_NewAccess.page?userType=NEW. Based on its review, the Commission staff considers that Bell Canada is not in compliance with TRP 2009-657 because:
- The description of Bell Canada’s ITMP practices are not sufficiently prominent on the Web pages that describe Bell Canada’s Internet services.
In order to address this concern, Bell Canada is to:
- Include direct links to Bell Canada’s ITMP disclosure on each Web page where Internet services are listed and/or described. The link, or the wording around the link, should clearly
- indicate that it leads to information related to Bell Canada’s ITMP disclosure (e.g.“For information on Bell Canada’s Internet traffic management practices, click here.“).
Bell Canada is to address these issues within thirty (30) days of its receipt of this letter. Should there be any questions regarding this request, please call Joanne Baldassi at (819) 997-4576.
Yours sincerely,
Original signed by
Paul Godin
Director General
Competition, Costing and Tariffs
Telecommunications
c.c.: Joanne Baldassi, CRTC, 819-997-4576 joanne.baldassi@crtc.gc.ca
- Date modified: