Copyright/Permission to Reproduce
How to request alternate formats of CRTC publications or documents
Privacy Statement of the Canadian Radio-television and Telecommunications Commission
Your personal information on our website
What you can do to help safeguard your privacy
Your personal information and maintaining the security of our website
Materials on this website were produced and/or compiled by the Canadian Radio-television and Telecommunications Commission for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.
The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.
Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from the Canadian Radio-television and Telecommunications Commission. We ask only that:
Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permission granting process, PWGSC helps ensure individuals/organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes please contact:
Crown Copyright Officer
Crown Copyright and Licensing Section
350 Albert Street, 4th Floor
Canada K1A 0S5
Some of the materials and graphical elements found on Government of Canada websites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.
To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact:
Canadian Radio-television and Telecommunications Commission
Toll-free # 1-877-249-2782
The documents provided on this site have been prepared for convenience of reference only. In the case of a discrepancy between the electronic information and the printed version, the printed version will be taken as correct.
Some of the information in this website has been provided by external sources. The Canadian Radio-television and Telecommunications Commission is not responsible for the quality, merchantability and fitness for a particular purpose of products or services available on external sites and listed or described on our menu; nor is the CRTC site responsible for the accuracy, reliability or currency of the information contained on the website and supplied by external sources.
To request an alternate format (Braille, large print or audio) copy of a CRTC publication or document please submit your request using this online form, or call 819-997-4484.
Note that all information you provide as part of a public process, except information granted confidentiality, whether sent by postal mail, facsimile, e-mail or through the Commission's website at www.crtc.gc.ca, becomes part of a publicly accessible file and will be posted on the Commission's website. This information includes your personal information, such as your full name, e-mail address, postal/street address, telephone and facsimile number(s), and any other personal information you provide.
The information you provide to the Commission as part of a public process (i.e. comments, interventions or observations) is entered into an unsearchable database dedicated to that specific public process. This database is accessible only from the webpage of that particular public process. As a result, a general search of our website with the help of either our own search engine or a third-party search engine will not provide access to the information which was provided as part of a public process.
Documents received electronically or otherwise will be put on the Commission's website in their entirety exactly as you send them, including any personal information contained therein, in the official language and format in which they are received. Documents not received electronically will be available in PDF format.
The personal information you provide will be used and may be disclosed for the purpose for which the information was obtained or compiled by the Commission, or for a use consistent with that purpose.The federal Privacy Act states that you have the right, under certain circumstances, to access any personal information about you under the control of a government institution and to request changes to incorrect information. To access your personal information, contact the Privacy Coordinator 819-997-4274 or toll-free 1-877-249-2782. To notify us about incorrect information call 819-997-0313 or toll-free 1-877-249-2782.
If you do not wish to have your personal information posted on our website and placed on the public file, please contact our office by calling 819-997-0313 or toll-free 1-877-249-2782. IMPORTANT NOTE: If you do not wish to have your information on the public file then your participation in the proceeding may be considered to be withdrawn and the information you submitted to the Commission will be deleted. We will remove your information within 2 business days of your request. If you check our site after the 2 business days, you will be able to see that the information has been deleted.
Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with CRTC’s website.
The CRTC uses WebTrends and Google Analytics to improve its web site. When your computer requests a CRTC Web page, our institution collects the following types of information for Web analytics:
The CRTC uses WebTrends internally. The information is not disclosed to an external third party service provider.
The CRTC also uses Google Analytics and the information collected is disclosed to Google Inc., an external third party service provider. Your IP address is anonymized prior to being stored on Google's servers in order to help safeguard your privacy. The information collected is de-personalized by truncating Internet Protocol addresses prior to storage.
Data collected for Web analytics purposes goes outside of Canada to the United States and may be subject to the governing legislation of that country, for example the USA Patriot Act.
Information used for the purpose of Web analytics is collected pursuant to the Broadcasting Act and the regulations made thereunder and the Telecommunications Act. Such data may be used for communications and information technology statistical purposes, audit, evaluation, research, planning and reporting. For more information on how your privacy is safeguarded in relation to web analytics, see the Standard on Privacy and Web Analytics.
In order to help safeguard your privacy, make sure you only provide the personal information that is required.
The Commission has some services that require you to use a username and password to communicate or exchange information. When using such a service, you can take the following steps to help maintain your privacy.
Also, you can maximize security by making sure that you:
The CRTC employs software programs to monitor network traffic, to identify unauthorized attempts to upload or change information or to otherwise cause damage. The software receives and records the Internet Protocol (IP) addresses of computers that have contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our website unless an attempt to damage our site has been detected.
Questions or comments regarding this policy, or the administration of the Privacy Act at the CRTC, may be directed to the Access to Information and Privacy Coordinator by using the complaints and inquiries form or by calling 819-997-4274 or toll-free 1-877-249-2782. If you are not satisfied that we have adequately respected your privacy, you may wish to contact the Office of the Privacy Commissioner by calling 1-800-282-1376.
Canadian Radio-television and Telecommunications Commission respects the Official Languages Act and relevant Treasury Board policies, and is committed to ensuring all information on this website published by the Commission is available in both French and English. However, users should be aware that some information from external sources is available only in the language in which it was provided.