ARCHIVED - Letter
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BY COURIER
Mr. Marcel Norman, President
Télécom BT
3300-4805 Lapinère Blvd.
Brossard QC
J4Z 0G2
RE: Requirement to participate in the Commissioner for Complaints for Telecommunications Services Inc.
Dear Mr. Norman:
This letter is to inform you that it appears to the Commission that Télécom BT is not a participant of the Commissioner for Complaints for Telecommunications Services Inc. (CCTS) as required by Commission direction.
As described further below, Télécom BT is required to respond to the Commission by 3 April 2013. Failure to respond could result in further action, including the initiation of a proceeding to show cause why the Commission should not order the Canadian carrier providing service to Télécom BT to disconnect such service.
The requirement to participate in the CCTS
The Commissioner for Complaints for Telecommunications Services Inc. (CCTS) is an independent consumer agency with a mandate to facilitate the resolution of complaints relating to services provided by telecommunications service providers to residential and small business consumers.
Pursuant to Review of the Commissioner for Complaints for Telecommunications Services, Telecom Regulatory Policy CRTC 2011-46, 26 January 2011, the Commission requires that all Canadian carriers and resellers that provide services within the scope of the CCTS’s mandate are to participate in the agency for a five-year period.
As set out in paragraph 18 of that regulatory policy,
“with respect to TSPs that were not members of the CCTS on 1 December 2010, the Commission determines, under section 24 of the Act, that for a period ending on 20 December 2015...
as a condition of providing telecommunications service to any reseller, all Canadian carriers are required to include in their service contracts and other arrangements with such resellers the stipulation that any such reseller is required to be a member of the CCTS commencing five days after the date on which the CCTS informs the reseller that the CCTS has received a complaint about the reseller falling within the scope of the CCTS’s mandate.”
Conclusion regarding Télécom BT
Based on the Commission’s records, the CCTS has received an in scope complaint about Télécom BT and advised you on three separate occasions, by letters dated 10 October 2012, 18 October 2012, and 30 October 2012, that the company is required to become a participant of the CCTS within five days of the receipt of notification from the CCTS. In addition, Commission staff sent you a letter dated 11 December 2012 with respect to the company’s requirement to register with CCTS. As of the date of this letter, the Commission has no evidence that Télécom BT is a participant of the CCTS.
Action required
Pursuant to section 37(2) of the Telecommunications Act, the Commission hereby directs Télécom BT to file by 3 April 2013 proof that it is or has become a participant of the CCTS or argument demonstrating that Télécom BT does not provide services within the scope of the CCTS’s mandate. Further, Télécom BT is to identify the service provider(s) it obtains service from as well as a list of the services provided to Télécom BT.
If Télécom BT fails to respond by 3 April 2013, the Commission will take further steps to enforce its participation requirement. In particular, the Commission intends to initiate a proceeding, during which Télécom BT will be required to show cause as to why the Commission should not require the Canadian carrier that provides services to Télécom BT to disconnect such services, given that Télécom BT’s participation in the CCTS is a condition of providing service to Télécom BT under section 24 of the Telecommunications Act.
You can contact the CCTS for information on how to become a participant via the contact information below:
Howard Maker
Commissioner
Commissioner for Complaints for Telecommunications Services (CCTS)
P.O. Box 81088
Ottawa, ON
K1P 1B1
Tel: 613.688.4760
Toll-Free: 1.888.221.1687
Fax: 613.688.4751
howard.maker@ccts-cprst.ca
Should you have any questions regarding the above matter, please contact Masood Qureshi at 819-997-4387.
Yours sincerely,
‘Original signed by’
John Traversy
Secretary General
c.c.: Masood Qureshi, Director, Consumer Policy
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