The CRTC Wireless Code
The CRTC created the Wireless Code to make it easier for you - as an individual or a small business - to understand the contracts for your cellphone and other mobile devices.
The Wireless Code establishes new standards that all wireless service providers must follow. The Wireless Code applies to all new contracts signed as of December 2, 2013. It also applies to existing contracts that are renewed or extended, or where the key terms are amended, as of December 2, 2013. In addition, the code will apply to all wireless contracts as of June 3, 2015, regardless of when they were signed.
CRTC Chairman, Jean-Pierre Blais took to Twitter on December 2, 2013 to answer your questions about the Wireless Code. Search the hashtag #WirelessCode to review it.
The Tweet Chat was held in French on the same day using the hashtag #CodeSansFil.
Know your rights
The Wireless Code explains your rights and responsibilities as a consumer of wireless services.
We have developed the following tools to help you better understand your rights:
About the Code
The CRTC’s decision explains how and why the Wireless Code was created.
* A motion for leave to appeal certain aspects of the Wireless Code has been filed with the Federal Court of Appeal
"The coming into force of the wireless code marks the beginning of a more dynamic marketplace for wireless services"
- Jean-Pierre Blais, Chairman of the CRTC.
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