The CRTC Wireless Code

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Curious to find out what kind of complaints have been received under the Wireless Code? Check out the Commissioner for Complaints for Telecommunication Services (CCTS) Annual Report.

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Do you want to cancel your contract? Start by letting us help you calculate your cancellation fees.

About the Wireless Code

The CRTC created the Wireless Code (read the simplified Wireless Code or the Telecom Regulatory Policy 2013-271) to make it easier for you - as an individual or a small business - to understand the contracts for your cell phone and other mobile devices.

The Wireless Code explains your rights and responsibilities as a consumer of wireless services

It establishes new standards that all wireless service providers must follow. The Wireless Code applies to all new contracts signed as of December 2, 2013. It also applies to existing contracts that are renewed or extended, or where the key terms are amended, as of December 2, 2013. In addition, the code will apply to all wireless contracts as of June 3, 2015, regardless of when they were signed. However, the June 3, 2015 date is currently under appeal.

Understand your Consumer Rights

What are the benefits of the Wireless Code?

  • Watch a video to see how the Wireless Code affects you and your service provider; and
  • Read our infographic for a quick summary of the benefits.

Not sure if the Wireless Code applies to you based on the type of mobile contract you have?

Confused about your cancellation fees?

Calculate your cancellation fees

Do you think your service provider is violating the terms in the Wireless Code?

The Commissioner for Complaints for Telecommunications Services (CCTS) exists to investigate your complaints.

Accountability to our Consumers

Tracking the Implementation Process:

We created an Implementation Report Card [PDF] that summarizes the results from all wireless providers.

The Report Card is based on Compliance Reports that each company filed in 2014 to demonstrate their compliance with the Wireless Code’s requirements.

Decisions Related to the Code:

Public Opinion Research

As part of its commitment to ensuring that the Wireless Code is working for you, the CRTC is doing public opinion research. The research done so far examines Canadians’ experiences with their wireless service providers before the Wireless Code came into effect.

These research reports are available on the Public Opinion Research Reports website.