Canadian Radio-television and Telecommunications Commission
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Know your rights: What the CRTC’s Wireless Code means for you

Know your rights: infographic

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No cancellation fees after 2 years

You can cancel your contract after 2 years with no cancellation fees – even if you have agreed to a longer term

Limit on data & roaming charges

Extra data charges and international data roaming charges are capped to prevent bill shock

Unlocked cellphones

You can have your cellphone unlocked after 90 days, or immediately if you paid for the device in full

Trial period

You can return your cellphone within 15 days, without penalty, if you are unhappy with your service

Clear language

Your contract and related documents must be provided to you in plain language

 

For more information on the benefits of the CRTC’s wireless code, visit www.crtc.gc.ca/wirelesscode