Next-generation 9-1-1 (NG9-1-1)

We regulate the telecommunications service providers who supply the networks needed to direct and connect 9-1-1 calls to dispatch facilities.

Telecommunications networks are evolving and can now offer much more than just voice services. We want to ensure that emergency services benefit from these technological advancements.

We are consulting on how the existing 9-1-1 networks could evolve into next-generation 9-1-1 services. These improvements could provide Canadians with access to new and innovative 9-1-1 services and capabilities.

The CRTC is reviewing next-generation 9-1-1 services in Canada


Public hearing

We held a hearing from January 16 - 20, 2017 on the issues surrounding NG9-1-1. You can read the transcripts here.


9-1-1: What you should know

Telecommunications networks are regulated by the CRTC.  As such, we are consulting on how they should support next-generation 9-1-1 services.  These new services will be used by local governments, responsible for 9-1-1 call centres and emergency responders, to improve 9-1-1. Learn more about 9-1-1 in Canada.

Date modified: